Placed an order through the drive thru 19 minutes ago. I am typing this as I sit here and there are 4 cars ahead of me. This is insane! I could go steal some chickens, pluck them, deep fry them myself faster than this.
Atmosphere: 1
Food: 3
Service: 1
Michael Woodcum
Very friendly service. Chicken was kind of soggy but still juicy and warm. Restaurant wasn't the cleanest but honestly common place for fast food establishments.
Would certainly come back.
Atmosphere: 4
Food: 4
Service: 5
Angela Zaragoza
Horrible service. Unprofessional employees. Don't come to this location.
Harvey Barber
They have a hard time fixing fresh food and i have had times where i have had customizations that were not fulfilled. I got tenders and fries and both were hard and crusty. Unbelievable
Atmosphere: 1
Food: 1
Service: 1
Nel H
Tish was great!! Very patient & kind!! Thank you
Atmosphere: 4
Food: 5
Service: 4
Jesse Chohamin
Our recent experience at this KFC location was frustrating enough to warrant a review. While I don’t expect much from fast food, I do expect decent customer service, a correct order, and food that matches the price point. Unfortunately, this visit failed on all fronts.
We ordered through the app for a strips meal and an 8-piece bucket. When my wife got home, we realized several large sides were missing, and the chicken quality lack severely. While we didn’t want to find an alternative dinner option we did at least want the items we ordered.
When my wife called the store, the employee on the phone was dismissive and unhelpful, questioning my wife. While on hold, she overheard staff arguing about the mistake. When she returned to pick up the missing items the woman from the phone continued to complain about the situation, acting like our return was a burden.
While mistakes happen, the unprofessional and rude response is inexcusable. The lack of accountability and poor attitude turned a minor error into a much bigger problem. Fast food or not, basic customer service and quality control should still be expected. Sadly, this location missed the mark. Hopefully, management holds is staff to a higher standard and more accountable.
Atmosphere: 3
Food: 1
Service: 1
Christine Yager
Drive thru order. Got 12 piece and number 12. Told to pull ahead. 15 min later went to check on status and they only just put in more chicken so 15 min plus time to bag and bring it out. No apologies. Just an offer for refund. Young manager claimed to not know what drive thru was doing cause he was busy on register even though he was wearing drive thru head set. Manager seemed to have audience of his friends watching in laughter and eyeing me whole time. They don’t know what they are doing here. Not professional at all. More than 30 min wait and counting. They have no intention of prompt service.
Service: 1
J_Isaac_C
Our recent experience at this KFC location was frustrating enough to warrant a review. While I don’t expect much from fast food, I do expect decent customer service, a correct order, and food that matches the price point. Unfortunately, this visit failed on all fronts. We ordered through the app for a strips meal and an 8-piece bucket. When my wife got home, we realized several large sides were missing, and the chicken quality lack severely. While we didn’t want to find an alternative dinner option we did at least want the items we ordered. When my wife called the store, the employee on the phone was dismissive and unhelpful, questioning my wife. While on hold, she overheard staff arguing about the mistake. When she returned to pick up the missing items the woman from the phone continued to complain about the situation, acting like our return was a burden. While mistakes happen, the unprofessional and rude response is inexcusable. The lack of accountability and poor attitude turned a minor error into a much bigger problem. Fast food or not, basic customer service and quality control should still be expected. Sadly, this location missed the mark. Hopefully, management holds is staff to a higher standard and more accountable.
Antonia Sims
Went today true the drive Frye at 3:10 pm Young men told us to order online. We were done order online like not even a minute, but he told us we had to move even no car behind us. Very unfriendly rude not hallo how you doing , nothing. After food was 15 minutes later than the app was telling us no apology nothing. Did not ask us if we need ketchup , hots sauce nothing. Most unfriendly fast food drive true I have been for a while, wow. Wow Not saying have a good day, by nothing. That’s why there have not much business and never a line like chick file or Starbucks. KFC always empty for that reason
The staff is slow, unresponsive, and acts like they don't want to be there.
Atmosphere: 1
Food: 4
Service: 1
Scott
I paid for a three-piece box with no drink, but I was charged for the drink and charged two dollars extra for white meat which is not listed on the menu. Go to any other KFC than this one
Atmosphere: 1
Food: 4
Service: 1
Lisa Williams
They were short handed that day, but the manager was very nice and handled it very well.
Atmosphere: 4
Food: 5
Service: 4
Cindy
This KFC is horrible! For whatever reason everytime you place an order in the drive-thru when it's time to actually get your food it's a wait! WHYYYYYY it's only chicken being ordered. Oh and please dont ask for any honey, sauces, etc. They will say OK but believe me-it will not be in the bag! You would think the chicken is cooked to order..but ummm it's not piping hot so what the heck is going on,.20 MIN wait- IT'S JUST A 4 PIECE NOT A 50 PIECE!!!!! EVERYONE gets parked and have to wait. It makes no sense. MGT has to be aware of this or is there even a Manager at this location? It's just ridiculous, and I thought Popeyes was slow, I was wrong!
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Jr Smith
Depends on who is working determines the service you get some really excellent some would rather go somewhere else
Placed an order through the drive thru 19 minutes ago. I am typing this as I sit here and there are 4 cars ahead of me. This is insane! I could go steal some chickens, pluck them, deep fry them myself faster than this.
Atmosphere: 1
Food: 3
Service: 1
Very friendly service. Chicken was kind of soggy but still juicy and warm. Restaurant wasn't the cleanest but honestly common place for fast food establishments.
Would certainly come back.
Atmosphere: 4
Food: 4
Service: 5
Horrible service. Unprofessional employees. Don't come to this location.
They have a hard time fixing fresh food and i have had times where i have had customizations that were not fulfilled. I got tenders and fries and both were hard and crusty. Unbelievable
Atmosphere: 1
Food: 1
Service: 1
Tish was great!! Very patient & kind!! Thank you
Atmosphere: 4
Food: 5
Service: 4
Our recent experience at this KFC location was frustrating enough to warrant a review. While I don’t expect much from fast food, I do expect decent customer service, a correct order, and food that matches the price point. Unfortunately, this visit failed on all fronts.
We ordered through the app for a strips meal and an 8-piece bucket. When my wife got home, we realized several large sides were missing, and the chicken quality lack severely. While we didn’t want to find an alternative dinner option we did at least want the items we ordered.
When my wife called the store, the employee on the phone was dismissive and unhelpful, questioning my wife. While on hold, she overheard staff arguing about the mistake. When she returned to pick up the missing items the woman from the phone continued to complain about the situation, acting like our return was a burden.
While mistakes happen, the unprofessional and rude response is inexcusable. The lack of accountability and poor attitude turned a minor error into a much bigger problem. Fast food or not, basic customer service and quality control should still be expected. Sadly, this location missed the mark. Hopefully, management holds is staff to a higher standard and more accountable.
Atmosphere: 3
Food: 1
Service: 1
Drive thru order. Got 12 piece and number 12. Told to pull ahead. 15 min later went to check on status and they only just put in more chicken so 15 min plus time to bag and bring it out. No apologies. Just an offer for refund. Young manager claimed to not know what drive thru was doing cause he was busy on register even though he was wearing drive thru head set. Manager seemed to have audience of his friends watching in laughter and eyeing me whole time. They don’t know what they are doing here. Not professional at all. More than 30 min wait and counting. They have no intention of prompt service.
Service: 1
Our recent experience at this KFC location was frustrating enough to warrant a review. While I don’t expect much from fast food, I do expect decent customer service, a correct order, and food that matches the price point. Unfortunately, this visit failed on all fronts. We ordered through the app for a strips meal and an 8-piece bucket. When my wife got home, we realized several large sides were missing, and the chicken quality lack severely. While we didn’t want to find an alternative dinner option we did at least want the items we ordered. When my wife called the store, the employee on the phone was dismissive and unhelpful, questioning my wife. While on hold, she overheard staff arguing about the mistake. When she returned to pick up the missing items the woman from the phone continued to complain about the situation, acting like our return was a burden. While mistakes happen, the unprofessional and rude response is inexcusable. The lack of accountability and poor attitude turned a minor error into a much bigger problem. Fast food or not, basic customer service and quality control should still be expected. Sadly, this location missed the mark. Hopefully, management holds is staff to a higher standard and more accountable.
Went today true the drive Frye at 3:10 pm
Young men told us to order online. We were done order online like not even a minute, but he told us we had to move even no car behind us.
Very unfriendly rude not hallo how you doing , nothing.
After food was 15 minutes later than the app was telling us no apology nothing.
Did not ask us if we need ketchup , hots sauce nothing.
Most unfriendly fast food drive true I have been for a while, wow. Wow
Not saying have a good day, by nothing.
That’s why there have not much business and never a line like chick file or Starbucks.
KFC always empty for that reason
Atmosphere: 1
Food: 2
Service: 1
The stuff are extremely rude here very slow
Restaurantji Recommends
The staff is slow, unresponsive, and acts like they don't want to be there.
Atmosphere: 1
Food: 4
Service: 1
I paid for a three-piece box with no drink, but I was charged for the drink and charged two dollars extra for white meat which is not listed on the menu. Go to any other KFC than this one
Atmosphere: 1
Food: 4
Service: 1
They were short handed that day, but the manager was very nice and handled it very well.
Atmosphere: 4
Food: 5
Service: 4
This KFC is horrible! For whatever reason everytime you place an order in the drive-thru when it's time to actually get your food it's a wait! WHYYYYYY it's only chicken being ordered. Oh and please dont ask for any honey, sauces, etc. They will say OK but believe me-it will not be in the bag! You would think the chicken is cooked to order..but ummm it's not piping hot so what the heck is going on,.20 MIN wait- IT'S JUST A 4 PIECE NOT A 50 PIECE!!!!! EVERYONE gets parked and have to wait. It makes no sense. MGT has to be aware of this or is there even a Manager at this location? It's just ridiculous, and I thought Popeyes was slow, I was wrong!
Food: 1
Service: 1
Recommended dishes: Fried Chicken
Depends on who is working determines the service you get some really excellent some would rather go somewhere else
Atmosphere: 4
Food: 4
Service: 3
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