I think there needs to be an investigation a recent incident involving an employee and a manager, Lynetta, as it pertains to customer service standards. An employee mishandled my order and exhibited inappropriate behavior and continued to make rude comments. The situation was brought to the attention of Manager Lynetta, she failed to intervene or correct the employee's unprofessional conduct (I say this because she was standing nearby and I don’t believe she couldn’t hear the exchange.) This location lacks basic customer service. Employees are unprofessional towards customers. I believe the girl working the drive thru tonight around 8:30 needs coaching to correct poor employee performance.
I DO NOT RECOMMEND YOU WASTE YOUR MONEY AT THIS LOCATION !
Atmosphere: 1
Food: 1
Service: 1
Dee Snuts
Rude worker and bad service at the drive thru was told to pull up and didn’t get all of our food had to go inside to get the rest it’s not hard to follow simple instructions
Service: 1
Josh Houff
This is the absolute worst McDonald's in the area, every single time I go there I have to wait 15-20 minutes. When the food does come out most of the time it's cold. Needless to say I've given up on this location.
Atmosphere: 1
Food: 1
Service: 1
Kobe Frederick
Only in the area for work or traveling and stopped there after driving for over 5 hours nonstop. ordered two plain cheeseburgers and a nugget meal for my partner and I. we waited for 15-20 minutes meanwhile our cashier that was supposed to be giving us our food had a group of 8-10 of his friends come in and were very loud and goofing off. he said they were making fresh fries for us which we appreciate and i checked to make sure the burgers were plain other than cheese and ketchup and when we looked they were fine until we found out they laid onions, mustard, mayo, and pickles under the slices of cheese. we were already 20+ minutes down the road as i bit into it. there’s a reason we order from the kiosk and stress that they needed to be plain as onion and mayo cause me to break into hives and start to swell. absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Hope Bennett
Food was great! Order was completely correct!!!! Really good place to stop and take a break from driving as well!!
Atmosphere: 5
Food: 5
Service: 5
Ziyodulla Fatkhullaev
service is terrible
jake miller
The only reason why im giving this a good review is because when they gave me my meal they apologized for the long wait and explained they where very short staffed which is understandable, nobody wants to work hardly anymore, so even if it was like 10 at night he still maintained good customer service stills.
Atmosphere: 5
D M
Very bad and unprofessional employees. Manager is no where to be found
Atmosphere: 3
Food: 1
Service: 1
Anna Verba
The service was unacceptable. In the Happy Meal, the fries were so few it looked like most of them disappeared before the order even reached us. Out of 6 nuggets, only 4 were in the box — as if someone got hungry while packing it. And instead of the toy that was supposed to be included, a completely different one was given.
If you don’t enjoy your job, it may be better to quit ?!🤔
Food: 1
Service: 1
Kray
20 min wair for a basic burger, they did not even start making it, had to leave the place with no refund and no food.
I have to wait over 10 minutes for my food every single time I go here because they forget to make the order half the time. I just waited 20 minutes for a chicken biscuit, they forgot I was waiting and I had to drive back through the drive through and by the time I did that, they were out of hashbrowns again. They gave me an apple pie without asking and basically threw my food into my car. Of course you can't make a complaint on the app either because they refuse to give receipts
Atmosphere: 1
Food: 3
Service: 1
Darien Borne
It’s pretty pathetic how they know that they can rip you off because it’s the drive through. People can’t read a order slip
Atmosphere: 1
Food: 1
Service: 1
David Zaleski
Asked for no pickles had extra. Large smoothies was 3/4 full double cheese burger are missing a patty.
They are basically doing it on purpose here. Got to fire and rehire. Start with the manager!
Atmosphere: 1
Food: 1
Service: 1
Steven Nicely
If you want a quick breakfast, this isn't the place, then again, what McDonald's ever is?Been sitting here 15 minutes and counting, waiting on a chicken biscuit.
Skeleton crew, apparently, is all they have here. For a busy truckstop, this is absolutely uncalled for.
Staff is trying their best.
Atmosphere: 3
Food: 3
Service: 1
cody Brogan
I have had multiple bad experiences here The sweet tea Is never sweet tea it’s always unsweetened Got chicken nuggets here that legit tasted old took them inside got ignored for ten minutes before I decided to just take the l on the money
Went there to get snack wrap It’s got nothing on it but the chicken. So safe to say I’m giving up on this location
DO NOT VISIT THIS LOCATION!!!
I think there needs to be an investigation a recent incident involving an employee and a manager, Lynetta, as it pertains to customer service standards.
An employee mishandled my order and exhibited inappropriate behavior and continued to make rude comments. The situation was brought to the attention of Manager Lynetta, she failed to intervene or correct the employee's unprofessional conduct (I say this because she was standing nearby and I don’t believe she couldn’t hear the exchange.)
This location lacks basic customer service. Employees are unprofessional towards customers.
I believe the girl working the drive thru tonight around 8:30 needs coaching to correct poor employee performance.
I DO NOT RECOMMEND YOU WASTE YOUR MONEY AT THIS LOCATION !
Atmosphere: 1
Food: 1
Service: 1
Rude worker and bad service at the drive thru was told to pull up and didn’t get all of our food had to go inside to get the rest it’s not hard to follow simple instructions
Service: 1
This is the absolute worst McDonald's in the area, every single time I go there I have to wait 15-20 minutes. When the food does come out most of the time it's cold. Needless to say I've given up on this location.
Atmosphere: 1
Food: 1
Service: 1
Only in the area for work or traveling and stopped there after driving for over 5 hours nonstop. ordered two plain cheeseburgers and a nugget meal for my partner and I. we waited for 15-20 minutes meanwhile our cashier that was supposed to be giving us our food had a group of 8-10 of his friends come in and were very loud and goofing off. he said they were making fresh fries for us which we appreciate and i checked to make sure the burgers were plain other than cheese and ketchup and when we looked they were fine until we found out they laid onions, mustard, mayo, and pickles under the slices of cheese. we were already 20+ minutes down the road as i bit into it. there’s a reason we order from the kiosk and stress that they needed to be plain as onion and mayo cause me to break into hives and start to swell. absolutely ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Food was great! Order was completely correct!!!! Really good place to stop and take a break from driving as well!!
Atmosphere: 5
Food: 5
Service: 5
service is terrible
The only reason why im giving this a good review is because when they gave me my meal they apologized for the long wait and explained they where very short staffed which is understandable, nobody wants to work hardly anymore, so even if it was like 10 at night he still maintained good customer service stills.
Atmosphere: 5
Very bad and unprofessional employees. Manager is no where to be found
Atmosphere: 3
Food: 1
Service: 1
The service was unacceptable. In the Happy Meal, the fries were so few it looked like most of them disappeared before the order even reached us. Out of 6 nuggets, only 4 were in the box — as if someone got hungry while packing it. And instead of the toy that was supposed to be included, a completely different one was given.
If you don’t enjoy your job, it may be better to quit ?!🤔
Food: 1
Service: 1
20 min wair for a basic burger, they did not even start making it, had to leave the place with no refund and no food.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I have to wait over 10 minutes for my food every single time I go here because they forget to make the order half the time. I just waited 20 minutes for a chicken biscuit, they forgot I was waiting and I had to drive back through the drive through and by the time I did that, they were out of hashbrowns again. They gave me an apple pie without asking and basically threw my food into my car. Of course you can't make a complaint on the app either because they refuse to give receipts
Atmosphere: 1
Food: 3
Service: 1
It’s pretty pathetic how they know that they can rip you off because it’s the drive through. People can’t read a order slip
Atmosphere: 1
Food: 1
Service: 1
Asked for no pickles had extra. Large smoothies was 3/4 full double cheese burger are missing a patty.
They are basically doing it on purpose here. Got to fire and rehire. Start with the manager!
Atmosphere: 1
Food: 1
Service: 1
If you want a quick breakfast, this isn't the place, then again, what McDonald's ever is?Been sitting here 15 minutes and counting, waiting on a chicken biscuit.
Skeleton crew, apparently, is all they have here. For a busy truckstop, this is absolutely uncalled for.
Staff is trying their best.
Atmosphere: 3
Food: 3
Service: 1
I have had multiple bad experiences here
The sweet tea Is never sweet tea it’s always unsweetened
Got chicken nuggets here that legit tasted old took them inside got ignored for ten minutes before I decided to just take the l on the money
Went there to get snack wrap
It’s got nothing on it but the chicken.
So safe to say I’m giving up on this location
Atmosphere: 1
Food: 1
Service: 1
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