Dunkin'

1940 North Main Street, Suffolk
(757) 923-1000

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Recent Reviews

This location lacks professionalism. Every time I go inside the employees look lost, wondering about and can't keep up with online orders. I mean this is every single time I go! And I go once or twice a week. I think they need new management. And today, 10/6/26, the munchkins were absolutely terrible. They tasted disgusting. The powedered ones look like Crack was on them. The employee said someone didn't do them right. I should've passed on the chocolate ones but...
I went through the drive through and asked for strawberry shots in my coffee. Staff informed they were out and could substitute with coolata syrup. I felt the substitute syrup made the coffee taste sour and asked if I could swap the drink out. Natalie and Miya assisted with remaking the coffee by using the strawberry cold foam and mixing it into the espresso. I am so thankful and grateful for their kindness and patience towards the situation! 100/10 customer service!
The service we received this AM was great. Natalie was such a sweetheart. Service with a smile and made sure my non traditional order was correct. It was pretty busy in there but the young lady that helped with my donuts had a smiling face and greeting for every friend that walked in. I appreciate good service!

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