Both times we visited, over several months, the service was sub-standard. We wanted to try some samples in hopes of a purchase. We asked but was not offered the service. Surely disappointed we left with the store losing sales. Might as well close the store and order online.
LeAmada Johnson
Such a cold place. Workers are rude, unpleasant and unhelpful. Went in today to buy coffee capsules and felt like they didn’t deserve my business after how unpleasant they are. Fortunately I have liked the Nespresso brand for years, after living in Europe, or else I would have walked out!
Atmosphere: 1
Service: 1
Mike R.
Decent store but I guess I'm getting tuckered out. Do I still like my Nespresso machine? Yes! Yet at its cost it certainly has been temperamental. Sometimes I wonder if the machine has some kind of metallic soul in there. The coffee and it, are a good combo, but I'm getting more back into the Keurig. Timing is of the essence! The store here has plenty of machines and coffees to choose from. There's no denying a great selection. Also I like the stores set up. It's organized in way that intuitive. Also their employees are top notch. You will pay a little more here, and even with the cantankerous set up, if at the mall stop in. They have some neat gadgets for coffee connoisseurs.
HAMAD MALIK
I visited the Tyson Corner Store at 14:14 on March 2, 2024, and placed an order for Gourmet, Vanilla, Caramel, and Rich Chocolate Vertuo sleeves. However, when I arrived home, I discovered that the order included Roasted Hazelnut instead of Rich Chocolate. Despite contacting customer service, I was told that nothing could be done. Given the 45-minute drive to return to the store, I am requesting assistance in resolving this issue. Could you please ship the corrected order and provide a shipping label for me to return the incorrect item?
Daruma Dharma
The staff here act like they know it all yet are super unhelpful when asked questions about the different pods, for example. Do yourself a favor by ordering online. Interacting with the people here is like pulling teeth. They should replace the staff here with vending machines.
Atmosphere: 1
Food: 1
Service: 1
Michael Cunningham
Edit (the internet has better customer service)Had extremely high hopes. I've had our machine, Vertuo Pop, for 3 months now and finally had the opportunity to visit a boutique. Unfortunately, the visit did NOT live up to the hype.After standing in the 'tasting area' for probably 15 minutes, the dozen or so employees were so wrapped up in their own conversations no on spoke to us let alone offered a tasting. I asked if there were any in store promos, to which I was told no while the young lady stared at the floor.We were so excited we probably would've dropped a few hundred on pods but we're so turned off we're rethinking the investment altogether.Very disappointing ?
Atmosphere: 1
Food: 3
Service: 1
Riley D
i rarely complain but i have never met more rude employees. will just buy online from now on.
Karen B
Being a new Nespresso customer, I visited the store and was hoping for a bit of guidance and maybe recommendations on what to try but the employees were quite brusk and cold. The sample options were very limited at the tasting section, which was also disappointing. I’ll stick to online ordering unless I’m in need of a restock and at the mall already. Hopefully, management sees the pattern of complaints in these reviews and addresses with the staff.
Atmosphere: 1
Food: 5
Service: 1
Ak Ms.
Disrespectful and rude manager. Never going back.
Jessie Blackburn
I guess I’ll be the one decent review, lol? I was nervous to come in here because of the reviews, and while the cashiers could have been more welcoming, they did offer me help without me needing to ask. They were nice, not overly outgoing and friendly, but also not rude. Loooove the coffee!
Great coffee but that's it. This is an unfortunate last-resort store in NoVA that hires the most vapid and disinterested cashiers. You'll be greeted with a mumbled, "phone number", and no eye contact. Then you'll proceed to receive no helpful suggestions and zero engaging conversation. You may or may not receive all items you paid for and if you pause to check through the bag to verify your order, you'll be rudely shooed along.
Atmosphere: 2
Food: 4
Service: 1
O2 PA
There are reasons why this store is getting bad reviews. Poor attitude towards customers (especially the lady with red hair). Felt belittled by her and felt pressured to buy products from her.
Service: 1
Melissa A
NEVER GOING BACK! If I could give zero stars, I would. I have had a Nespresso machine for 5 over years and usually get my pods online. I went to the store today (1/7/24) and the staff were horrible. I was clearly discriminated against because of my skin tone. The staff acted like they did not want to help me and looked me up and down like I couldn't afford the pods. Don't waste your time, just order online.
Gemma Reese
CAME IN AS NEW CUSTOMERS, NEVER GOING BACK.I visited the Nespresso in Tysons mall yesterday with my brother who was recently gifted a Nespresso over the holidays. This was our first time in the store which we made very clear to the two “greeting” staff members at the front door. The young woman simply stated there were peppermint expresso testers ahead and to the right was where we can purchase pods. We were prepared for her or the other staff member to help us pick out a flavor or at least direct us to someone who could assist. We were disappointed that was not the case. We waited behind a couple at the tasting area, the woman at the counter did not greet us nor ask if we needed help so we proceeded to wait, assuming it was one at a time. There is no signage or clear instruction otherwise. One of the cashiers asked us twice if we were ready to check out, we informed him both times it was our first time and we were interested in testing the flavors. Although he was being pretentious, I would like to point out the tester area and checkout use the same line. Poor design layout in such a small store. Again, no help. We finally just had to interrupt the testing staff to try the flavor. I am no novice to expresso and was disappointed we were served a cold, old tester. I did not finish it was horrible. Additionally, it is disappointing the samples were of now out of season flavors (pumpkins & peppermint). We finally proceeded to move to the front counter in hopes someone could help us pick out a flavor. The same young man who asked if we were ready “helped us” with finding a flavor. He gave us a laminated paper to look at- something we could do online. Not once did he ask how we liked expresso, what range or boldness, simply gave us a laminated sheet. We picked the two lightest single and double expressos. As soon as we left we knew we were never going back based solely on the horrible customer service. I would also like to note, there were 4 staff members at the checkout counter, 1 at the testing area, and two staff members at the door. The store is also incredibly small. There was NO REASON why someone could not assist us as first time customers. We will not be coming back and quite frankly, the experience has made us question if we will continue to use the brand Nespresso.
Atmosphere: 1
Food: 1
Service: 1
Zina A.
This review is for Tysons locution customer service for over more than 3 years now every visit is worse than the one before to the point that makes me thinking that maybe it's meant to be! because after all nothing has changed and it's not getting any better ... Best thing to do is order online so you can enjoy your coffee more and avoid the store experience
Both times we visited, over several months, the service was sub-standard. We wanted to try some samples in hopes of a purchase. We asked but was not offered the service. Surely disappointed we left with the store losing sales. Might as well close the store and order online.
Such a cold place. Workers are rude, unpleasant and unhelpful. Went in today to buy coffee capsules and felt like they didn’t deserve my business after how unpleasant they are. Fortunately I have liked the Nespresso brand for years, after living in Europe, or else I would have walked out!
Atmosphere: 1
Service: 1
Decent store but I guess I'm getting tuckered out. Do I still like my Nespresso machine? Yes! Yet at its cost it certainly has been temperamental. Sometimes I wonder if the machine has some kind of metallic soul in there. The coffee and it, are a good combo, but I'm getting more back into the Keurig. Timing is of the essence! The store here has plenty of machines and coffees to choose from. There's no denying a great selection. Also I like the stores set up. It's organized in way that intuitive. Also their employees are top notch. You will pay a little more here, and even with the cantankerous set up, if at the mall stop in. They have some neat gadgets for coffee connoisseurs.
I visited the Tyson Corner Store at 14:14 on March 2, 2024, and placed an order for Gourmet, Vanilla, Caramel, and Rich Chocolate Vertuo sleeves. However, when I arrived home, I discovered that the order included Roasted Hazelnut instead of Rich Chocolate. Despite contacting customer service, I was told that nothing could be done. Given the 45-minute drive to return to the store, I am requesting assistance in resolving this issue. Could you please ship the corrected order and provide a shipping label for me to return the incorrect item?
The staff here act like they know it all yet are super unhelpful when asked questions about the different pods, for example. Do yourself a favor by ordering online. Interacting with the people here is like pulling teeth. They should replace the staff here with vending machines.
Atmosphere: 1
Food: 1
Service: 1
Edit (the internet has better customer service)Had extremely high hopes. I've had our machine, Vertuo Pop, for 3 months now and finally had the opportunity to visit a boutique. Unfortunately, the visit did NOT live up to the hype.After standing in the 'tasting area' for probably 15 minutes, the dozen or so employees were so wrapped up in their own conversations no on spoke to us let alone offered a tasting. I asked if there were any in store promos, to which I was told no while the young lady stared at the floor.We were so excited we probably would've dropped a few hundred on pods but we're so turned off we're rethinking the investment altogether.Very disappointing ?
Atmosphere: 1
Food: 3
Service: 1
i rarely complain but i have never met more rude employees. will just buy online from now on.
Being a new Nespresso customer, I visited the store and was hoping for a bit of guidance and maybe recommendations on what to try but the employees were quite brusk and cold. The sample options were very limited at the tasting section, which was also disappointing. I’ll stick to online ordering unless I’m in need of a restock and at the mall already. Hopefully, management sees the pattern of complaints in these reviews and addresses with the staff.
Atmosphere: 1
Food: 5
Service: 1
Disrespectful and rude manager. Never going back.
I guess I’ll be the one decent review, lol? I was nervous to come in here because of the reviews, and while the cashiers could have been more welcoming, they did offer me help without me needing to ask. They were nice, not overly outgoing and friendly, but also not rude. Loooove the coffee!
Atmosphere: 4
Food: 5
Service: 3
Restaurantji Recommends
Great coffee but that's it. This is an unfortunate last-resort store in NoVA that hires the most vapid and disinterested cashiers. You'll be greeted with a mumbled, "phone number", and no eye contact. Then you'll proceed to receive no helpful suggestions and zero engaging conversation. You may or may not receive all items you paid for and if you pause to check through the bag to verify your order, you'll be rudely shooed along.
Atmosphere: 2
Food: 4
Service: 1
There are reasons why this store is getting bad reviews. Poor attitude towards customers (especially the lady with red hair). Felt belittled by her and felt pressured to buy products from her.
Service: 1
NEVER GOING BACK! If I could give zero stars, I would. I have had a Nespresso machine for 5 over years and usually get my pods online. I went to the store today (1/7/24) and the staff were horrible. I was clearly discriminated against because of my skin tone. The staff acted like they did not want to help me and looked me up and down like I couldn't afford the pods. Don't waste your time, just order online.
CAME IN AS NEW CUSTOMERS, NEVER GOING BACK.I visited the Nespresso in Tysons mall yesterday with my brother who was recently gifted a Nespresso over the holidays. This was our first time in the store which we made very clear to the two “greeting” staff members at the front door. The young woman simply stated there were peppermint expresso testers ahead and to the right was where we can purchase pods. We were prepared for her or the other staff member to help us pick out a flavor or at least direct us to someone who could assist. We were disappointed that was not the case. We waited behind a couple at the tasting area, the woman at the counter did not greet us nor ask if we needed help so we proceeded to wait, assuming it was one at a time. There is no signage or clear instruction otherwise. One of the cashiers asked us twice if we were ready to check out, we informed him both times it was our first time and we were interested in testing the flavors. Although he was being pretentious, I would like to point out the tester area and checkout use the same line. Poor design layout in such a small store. Again, no help. We finally just had to interrupt the testing staff to try the flavor. I am no novice to expresso and was disappointed we were served a cold, old tester. I did not finish it was horrible. Additionally, it is disappointing the samples were of now out of season flavors (pumpkins & peppermint). We finally proceeded to move to the front counter in hopes someone could help us pick out a flavor. The same young man who asked if we were ready “helped us” with finding a flavor. He gave us a laminated paper to look at- something we could do online. Not once did he ask how we liked expresso, what range or boldness, simply gave us a laminated sheet. We picked the two lightest single and double expressos. As soon as we left we knew we were never going back based solely on the horrible customer service. I would also like to note, there were 4 staff members at the checkout counter, 1 at the testing area, and two staff members at the door. The store is also incredibly small. There was NO REASON why someone could not assist us as first time customers. We will not be coming back and quite frankly, the experience has made us question if we will continue to use the brand Nespresso.
Atmosphere: 1
Food: 1
Service: 1
This review is for Tysons locution customer service for over more than 3 years now every visit is worse than the one before to the point that makes me thinking that maybe it's meant to be! because after all nothing has changed and it's not getting any better ... Best thing to do is order online so you can enjoy your coffee more and avoid the store experience