Potbelly

1577 Spring Hill Rd Ste 100, Tysons
(703) 286-5923

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Unless you are familiar with the order process it was confusing because no one behind the counter assisted you. Mostly do it yourself. Grab you drink out of the cooler. Order at the counter, pay and review the receipt and then it's difficult to get the order corrected, we had 2 sandwiches that had to be redone. Purchased 5 cookies and the sign says buy 5 get 1 free, not enough cookies out on counter, had difficulty get anyone's attention behind the counter fir additional...
Had the prime rib sub—one of the tastiest I’ve tasted; Thr Briccoli & Cheddar soup—-the worst that I’ve ever tasted. It didn’t seem fresh and tasted floury. The staff members were not friendly and not very accomodating. Having said that, I usually don’t care about service unless the staff come off as rude; they weren’t. I wish Potbelly offered more variety with soups.
We frequent this potbelly often because it is clean efficient and the food is delicious; the manager there is extremely community-oriented and even offered us a small reward on my husband's birthday as potbelly is his favorite

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