Bruster's Real Ice Cream

Young lady at the drive through kiosk INSISTED on taking my phone in order to use Bruster’s app so I could receive loyalty points. She did not know how to use the app, she said. Why did she grab my phone to start if she did not know what to do?

Very good, prices are a little crazy though

This was my first time having Bruster's ice cream and it exceeded my expectations. I got a large waffle cone with Brookie, Graham Canyon, and Southern Banana Pudding. Surprisingly, the banana pudding ice cream was my favorite. I was very thankful they use cone holders that have drip trays! It was about 86 outside, not sunny but very humid and a little windy. The ice cream started melting almost immediately, so I had to eat fast 🤣. Hindsight.... I should have gone for the waffle bowl. They had plenty of staff for Sunday evening. It wasn't very busy when I was there. The employees were nice. I enjoyed my experience.

I stopped in for a basic vanilla ice cream cone. The ice cream was soft. When I returned to counter to get something else in exchange the blond girl said NO because I licked it. Her attitude and energy was very rude. I would not recommend this place to anyone

I love Bruster's, I have been going there since I was a child. Every bite is pure nostalgia !

Cece needs customer service training, I ordered a small cup of nutty coconut & she charges me for a small waffle cone, I pointed it out to her and her attitude was very bad, she wanted me to take the small cup for the price of the medium, I told her I need the extra scoop and she dumped 3 scoops in a small cup while grumbling.
I told her no need to give me an attitude when you’re the one who mess up the order.
Her attitude is very bad and it might be a part time job but whatever work you’re doing, you need to give it your best and treat everyone with respect.

Wow just order a banana split.... missing bananas
Everytime i think i find a decent place something always happens! As much as I just paid you still owe me my bananas

There was only one worker doing drive thru, online and walkup orders. So wait time was slightly elevated. We got two ice creams both of which were delightful.
On Thursday you can take your own banana !
Expensive but I’d go back

Too expensive. Only one non dairy 1
option. Good ice cream.

You pay for the ice cream, and then you pay for the cup, they charge $1,25 on a small cup, I don't even know how much was for the waffle hard and old cone.

I ordered a peanut butter cup Sunday and brownie Sunday both 10.25 a piece with barely and toppings on them wasted my money

I'm not sure about this location, but the few times that I have randomly stopped to get a milkshake, the folks working tell me they are all out of milk. How does an ice cream place run out of milk? Either this place is managed wrong or the folks working simply do not want to make milkshakes. Encounter occurred at the time of this posting. This is the 3rd time over a span of a month. Absolutely frustrating....

This location is not good, at all.
There were zero chocolate chips in my wife’s mint chocolate chip ice-cream which is so foul. She mixed it up looking for some and nothing.
I got a banana shake and it tasted like vanilla, so just skip this place.
The one in Williamsburg is phenomenal, but this location is trash.

Unacceptable. Two individuals......One person working and the other standing by while customers wait!

On 10/15/24 at approximately 8pm I stood at the window for at least 3-4 minutes before anyone acknowledged me the 1st time I got there…asked the young lady if they could break a $100 bill…she said no…no problem…I left and went and got something smaller from food lion…came back and ordered a turtle sundae with a brownie…she did not bother to warm the brownie at all…it was frozen solid and hard to break through with a plastic spoon…did not give me the right change and I had to mention that to her…and the music that played on the radio was beyond unprofessional (rapping about smoking weed)…I’ve been here in the past and never had a bad experience…i definitely won’t be back.

Atmosphere: 3

Food: 1

Service: 2