Chipotle Mexican Grill
$ • Mexican, Fast Food
Hours:
5399 Kemps River Dr, Virginia Beach
(757) 769-8989
About Chipotle Mexican Grill
Customers' Favorites
Chipotle Mexican Grill Reviews
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Ordered via mobile app. My husband went to the store to pick up and a quick visual inspection of the bag contents looked accurate (although there was no lid on the queso so glad we saw that before it ended up all over our car…).
Get all the way home and pull out the items. My chicken and cheese “quesadilla” was literally 2 floppy tortillas thrown in with a scoop of chicken. Further looking, all our other items were literally missing cheese. I called the store to ask...read full review
Over the last month, service at this location has been horrible in the evening. Several times the excuse is that day staff didn't prep for the evening and they are out of everything from rice to guacamole to meat. Order placed tonight and arrived at pick up window on time... was told there would be a wait on rice..25 minute wait. App wouldn't allow me to cancel online and staff would not answer phone (short staffed). I basically was forced to wait bc there was no resolve elsewhere....read full review
Ratings
Menu
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
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Chipotle Mexican Grill offers a satisfying dining experience with its fast-prepared, flavorful food. The portions may vary, but the restaurant generally provides generous servings. The staff works to keep the lines moving, though some customers have noted instances where they could be more attentive to customer service. The location can be hit or miss, with some orders arriving cold or incorrect, especially for delivery. However, others praise the amazing service during open to 4 p.m. hours and note recent improvements, like orders being ready on time and made perfect. The place is clean, and some staff members, like the kid with a great attitude, stand out for their excellent service. Management might need a refresher to address understaffing issues in the p.m. hours, which affects quality and wait times. Overall, Chipotle is a popular choice for those seeking a tasty, filling Mexican-inspired meal.