Popeyes Louisiana Kitchen

Horrible service, went there and ordered a chicken sandwich and tenders combos. Didn't get complete order, and they charged us for the chicken sandwich after making us wait for more than 10 minutes, that we had to go inside and find out that they ran out and wasn't even going to tell us. There's plenty of people working and wasn't busy, and this still occurred. Then when I got home, the combo wasn't even right, no sides were in the box. Complete rip off and waste of time.

Atmosphere: 1

Food: 1

Service: 1

Great improvement with the drive thru wait. The staff are becoming more professional. Hopefully I can give the place all 5 starts on my next visit.

Atmosphere: 3

Food: 4

Service: 3

Friendly staffs and freshly prepared food

Atmosphere: 4

Food: 5

Service: 5

All good food but it is more oily compared to other branches

Food: 5

Went through the drive-thru on a Sunday evening. The restaurant wasn’t busy at all, there were no customers inside and only one car in front of us at the drive-thru. After ordering and paying at the window we were told to pull our car around to the side. We waited for 20 minutes while we watched 4 other cars go through the drive-thru window and receive their food. Finally, we realized they were never going to bring our food out to us, so we left our go car to pick up our order ourselves from inside. The food we received was super disappointing. We got the Freddy Fazbear boxes. The cheesy bites were burnt, rock-hard, and inedible. The chicken tenders barely had any of the special garlic seasoning. We also were missing the marinara sauce with our order.

Atmosphere: 1

Food: 1

Service: 1

They were very friendly and the order came out very fast.

Atmosphere: 5

Food: 5

Service: 5

Most inconsistent restaurant I’ve ever been too. When they’re good it’s great, when they’re bad it’s god awful. This is an exact reflection of poor management. Your inconsistency is costing you money.

Atmosphere: 1

Food: 3

Service: 1

This popeyes 812 Lynnhaven pkwy, has been the best one that I've visited so far. The others,( Norfolk, chesapeake) haven't been good experiences. Here, the food was fresh,employees were engaged and polite. We choose to dine in and the atmosphere was good,clean and peaceful. When I decide to have popeyes again, I will drive from Norfork like 20 minutes to this one. Customer service and fresh food yes definitely. S.n. there's a popeyes about 3 minutes from where I live.

Atmosphere: 5

Food: 5

Service: 5

Worst service ever, considering closing this location ffs

Service: 1

Wrong order and an attitude about getting my order wrong like it was my fault. Even after looking at the receipt and online order. Wrong number of wings and wrong flavor. Make it make sense

Atmosphere: 1

Food: 2

Service: 1

I too also lost a portion of my life waiting on my food to come out they had told me my order to take anywhere from 10 to 15 minutes an hour and 15 minutes later I was still waiting for my food when I did get my food it was not right and it was not fresh I know this location is known for taking forever but I thought I would give it another chance because my son wanted to eat there never again do not go to this location I also asked for a receipt and they told me that the receipt machine was down I can't make this up again do not go to this location I wouldn't wish this on my worst enemy

I don't know why I came back again to this location thinking that they would correct their mistakes and they just made it worse never again oh yeah the printer still not working for the drive-thru still they do that on purpose so people don't have a receipt to complain

Atmosphere: 1

Food: 1

Service: 1

Were you there for 30 minutes for two sandwiches and fries and the fries are cold and the chicken is so over dry and disgusting so disappointed

The chicken here was disappointing. Some pieces were dry and tasted like they’d been refried, and a few were burnt. The spicy option didn’t have any noticeable flavor difference. Fries were hot with a good crunch, but there wasn’t much seasoning. The biscuit was dry and tasted old. I’ve had Popeyes in GA and NY that were much better, so I know the chain can get it right. Honestly, KFC is more consistent than this location. This spot needs to work on freshness and quality control.

Atmosphere: 1

Food: 1

Service: 3

Chicken was dry and hard fries were cold and the sweet tea tasted like they forgot to add sugar

Atmosphere: 2

Food: 1

Service: 1

It honestly just doesnt get any worse. I just waited 30 minutes for two apple pies. I'm not kidding or exaggerating. There were literally no customers here. I waited 30 minutes for two apple pies. Not a joke. Popeyes has tasty food but the service is always insanely slow and the place is just always a mess. It's just really really bad.

Atmosphere: 1

Food: 1

Service: 1