Dessert Restaurants in Williamsburg, VA

“Last night, I had one of the worst experiences in customer service of my life. My friend and I still could not believe how absolutely frustrating that situation was and how upset we were over some “cookies”. I have never come to Crumbl and had such a terrible experience. While, I will not be going into detail as to what happened, I do wish to say we returned this morning to lodge a more formal complaint about the issue.

We spoke with a manager named Mikayla (I hope I am spelling her name correctly) and I have decided that I want this review to be more about how she handled the situation.

To be frank, she listened to all of our complaints about the problem. From the severe rudeness to all of the individual issues we had with it. She was kind and legitimately cared about the issue despite it being 8:30 am and clearly not on her shift. She allowed myself and my friend to fully speak about the whole problem and addressed all of our concerns. I have to say that’s probably the best experience I’ve ever had with management hearing and handling an issue. I just wanted to come here and talk about how great Mikayla was and how satisfied we are with the way she handled it.

A lot of times, customers are not always correct but this all was truly not my fault. A simple legitimate apology would have solved this whole mess.

And to be clear, an “I’m sorry you feel that way,” isn’t an apology. Mikayla deserves a raise because at this point she is the only reason I’ll be giving this Crumbl another chance. So thank you so much to Mikayla for providing outstanding customer service. You are the best!“

“Really loved it here! Bright and fun, but no seating inside, I don't think. I tried three different kinds while I was in town for a month and would gladly try more! Cake is very light and soft and the icing has a good flavor and isn't overwhelming to the size of the cake - it's a good ratio. Highly recommended if you're doing some shopping or dining around here.“

“Delicious 🤤 flavors of 🍦 ice cream !“

“This is hands-down the best place in the park to get a funnel cake. I love the apple cinnamon, and my husband always goes for the strawberry. During seasonal events, they usually have a special themed funnel cake, which is a fun treat. There’s plenty of outdoor seating, some right out front, some in the back, and more across the way. We love sitting in the back because it’s shaded by trees and feels a little tucked away.“

“This place was absolutely phenomenal. The staff were extremely sweet and offered us suggestions and samples and we didn’t feel like we were being rushed. The food was outstanding and if I lived here this would become a regular place for me. I got the cookie-wich with my choice of chocolate chunk cookies and the ice cream cookie d’ough in the middle, and I devoured it in minutes. Everybody else in my group was more than satisfied with their food as well. I would recommend this to everyone I know… if I didn’t live four hours away.“