“Updating review because the corporate office made it right: they refunded the kids’ gift cards. While we may not spend them on this particular location, it’s nice to see they care about customer satisfaction and don’t bully customers when leaving honest reviews.Had to stop per kids’ request to cash in their gift cards—a regrettable mistake we won’t ever be making again when traveling.This place needs some serious management adjustments. I ordered a black coffee and was served a cold sweet tea in a coffee mug, AND was charged over $3 for this.The confetti pancakes were a disturbing brown after it appeared that the container dumped open into the mix. There were more sprinkles than pancake! We could hear the workers throwing f-bombs as they marveled over what the creation was sitting in the window. The waitstaff was loud yelling back and forth to each other and to the kitchen staff. It was awkward.The quesadilla was served with cocktail sauce instead of salsa. It made us sick to pay over $50 for this experience.“
Recommended
“Updating review because the corporate office made it right: they refunded the kids’ gift cards. While we may not spend them on this particular location, it’s nice to see they care about customer satisfaction and don’t bully customers when leaving honest reviews.Had to stop per kids’ request to cash in their gift cards—a regrettable mistake we won’t ever be making again when traveling.This place needs some serious management adjustments. I ordered a black coffee and was served a cold sweet tea in a coffee mug, AND was charged over $3 for this.The confetti pancakes were a disturbing brown after it appeared that the container dumped open into the mix. There were more sprinkles than pancake! We could hear the workers throwing f-bombs as they marveled over what the creation was sitting in the window. The waitstaff was loud yelling back and forth to each other and to the kitchen staff. It was awkward.The quesadilla was served with cocktail sauce instead of salsa. It made us sick to pay over $50 for this experience.“