Excellent Boston donut + hot chocolate. Service sucked.
Atmosphere: 4
Food: 5
Service: 2
Carolyn Lange
Drive thru only even though there were multiple staff and door hours said lobby was open.
Food: 5
Service: 2
Baskaran Balasubramani
Dine in was not open and rest rooms are closed. Don’t plan for the stop if you would need to use those.
Atmosphere: 1
Food: 4
Service: 1
K D
Sat 9/27- note is to management and other patrons: full time Wilmington Resident here. Came this morning at 9am to bring my two children for a requested morning treat. Young woman who took my order and rang me up was very nice. Gentleman with long hair (sorry didn’t look at name tags, guess I should) who gave me my coffee was definitely “off” - ordered a bagel with cream cheese for my 6 year old son- got all the way home and it was a crossaint sausage egg and cheese which he will not eat. So thanks for that. -called the store to inform them, and assuming there was only one gentleman on shift today, he answered the phone- and was very disingenuous in his apology and offered for me to drive back “to get my bagel” so convenient packing two children back into the car to drive back downtown to get one of my (3 items) Driveway thru wasn’t even busy when we were there. 1- if your job is too hard and you can’t get a simple order right, then leave 2 if you don’t like your job, then leave. 3 if you don’t like your customers here, then leave. 4. If you “just don’t care”, then please leave and don’t work in any other customer service based job because you give those of us that do work in the industry and care, and provide good service a bad reputation.
I know there are good workers here but unfortunately I will not be returning to this location as it is not worth the gamble of quality of service. I have never had an unpleasant experience in the Brattleboro location. So I will continue there, the village roost here, or Starbucks in Bennington. “THANK YOU FOR YOUR ATTENTION TO THIS MATTER”
Atmosphere: 1
Food: 1
Service: 1
Bo Chap
It's great to wait on your order and listen to the employees straight up make fun of you
Atmosphere: 1
Service: 1
Jason
Sooo slow…. This is not fast food. Hurry up and wait. Workers are out of hand and not being controlled properly by management.
Atmosphere: 1
Service: 1
T R Patterson
Typical small town gas station with donuts.
Atmosphere: 3
Food: 3
Service: 3
Melinda Rose
They keep getting the order wrong.
Thelma Baxter
Attitude from server. Argued about what was ordered then it took 10 minutes to get the order. If had not already paid, would have driven off.
Russ Seff
Stale donuts. It's a sad state of affairs what's happened to the Dunkin donuts brand.
Completely disappointed with my experience here. We always come here every year when we go to Maine for vacation and this time was absolutely unpleasant. I wanted to order munchkins for my daughter and they had almost NOTHING prepared including regular donuts. Now I accepted it and decided to sway and get her some hashbrowns THAT'S IT, no drink or anything else since we were already prepared there. With that being said, I ordered first then about 5 more people ordered after me. I waited +20 minutes for the guy behind the counter to even acknowledge me (after EVERYONE ELSE left with their coffee and food). He says to me 'Oh what are you waiting on?' And I calmly told him 'just an order of hashbrowns' to have him tell me 'I thought I gave you them already...' Mind you I was BY MYSELF so what do you even mean? He proceeds to give me attitude but pull them out of the warmer tray after having been in there for over 5 minutes (so they were lukewarm 😑). He hands them to me without an apology or anything and whatever he did say he mumbled with an attitude still in his voice. I am truthfully disgusted in the service I received here especially after being so patient.
Atmosphere: 2
Food: 2
Service: 1
Amy Walker
The eagle breakfast sandwich tasted like picked food cinmabagle tasted lik plastic. My ice shaken blue berry espresso could not taste blueberry flavor. .I would much rather go out of my way and go to Starbucks better service better food
Atmosphere: 2
Food: 1
Service: 1
Dorothy Michelle Bermingham
We stayed up the road for 2.5 weeks and after 3 visits, decided we wouldn’t go back. The regular staff members (2 older women) are consistently rude and lack customer service. The food 2 out of 3 times tasted spoiled and upset my wife’s stomach. 1 time a regular black coffee, was like dish water. The butter toffee syrup wasn’t even mixable in the coffee. Coming from visitors that have worked in the food industry, there is no way product is kept as it should be.
Atmosphere: 2
Food: 2
Service: 2
Kevin Curtis
This is a very small Dunkin location. One bathroom that was not clean. Everything looks a bit worn.
Atmosphere: 3
Food: 3
Service: 3
Makayla Rushford
If you ever want coffee I do not recommend going here not only did they mess up my order or coffee twice but they were very rude after they mess up the third time I gave up recorrecting them the man and lady working were very rude and aggressive please work on your customer service
Excellent Boston donut + hot chocolate. Service sucked.
Atmosphere: 4
Food: 5
Service: 2
Drive thru only even though there were multiple staff and door hours said lobby was open.
Food: 5
Service: 2
Dine in was not open and rest rooms are closed. Don’t plan for the stop if you would need to use those.
Atmosphere: 1
Food: 4
Service: 1
Sat 9/27- note is to management and other patrons: full time Wilmington Resident here. Came this morning at 9am to bring my two children for a requested morning treat. Young woman who took my order and rang me up was very nice.
Gentleman with long hair (sorry didn’t look at name tags, guess I should) who gave me my coffee was definitely “off”
- ordered a bagel with cream cheese for my 6 year old son- got all the way home and it was a crossaint sausage egg and cheese which he will not eat. So thanks for that.
-called the store to inform them, and assuming there was only one gentleman on shift today, he answered the phone- and was very disingenuous in his apology and offered for me to drive back “to get my bagel” so convenient packing two children back into the car to drive back downtown to get one of my (3 items)
Driveway thru wasn’t even busy when we were there.
1- if your job is too hard and you can’t get a simple order right, then leave
2 if you don’t like your job, then leave.
3 if you don’t like your customers here, then leave.
4. If you “just don’t care”, then please leave and don’t work in any other customer service based job because you give those of us that do work in the industry and care, and provide good service a bad reputation.
I know there are good workers here but unfortunately I will not be returning to this location as it is not worth the gamble of quality of service. I have never had an unpleasant experience in the Brattleboro location. So I will continue there, the village roost here, or Starbucks in Bennington. “THANK YOU FOR YOUR ATTENTION TO THIS MATTER”
Atmosphere: 1
Food: 1
Service: 1
It's great to wait on your order and listen to the employees straight up make fun of you
Atmosphere: 1
Service: 1
Sooo slow…. This is not fast food. Hurry up and wait. Workers are out of hand and not being controlled properly by management.
Atmosphere: 1
Service: 1
Typical small town gas station with donuts.
Atmosphere: 3
Food: 3
Service: 3
They keep getting the order wrong.
Attitude from server. Argued about what was ordered then it took 10 minutes to get the order. If had not already paid, would have driven off.
Stale donuts. It's a sad state of affairs what's happened to the Dunkin donuts brand.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Completely disappointed with my experience here. We always come here every year when we go to Maine for vacation and this time was absolutely unpleasant. I wanted to order munchkins for my daughter and they had almost NOTHING prepared including regular donuts. Now I accepted it and decided to sway and get her some hashbrowns THAT'S IT, no drink or anything else since we were already prepared there. With that being said, I ordered first then about 5 more people ordered after me. I waited +20 minutes for the guy behind the counter to even acknowledge me (after EVERYONE ELSE left with their coffee and food). He says to me 'Oh what are you waiting on?' And I calmly told him 'just an order of hashbrowns' to have him tell me 'I thought I gave you them already...' Mind you I was BY MYSELF so what do you even mean? He proceeds to give me attitude but pull them out of the warmer tray after having been in there for over 5 minutes (so they were lukewarm 😑). He hands them to me without an apology or anything and whatever he did say he mumbled with an attitude still in his voice. I am truthfully disgusted in the service I received here especially after being so patient.
Atmosphere: 2
Food: 2
Service: 1
The eagle breakfast sandwich tasted like picked food cinmabagle tasted lik plastic. My ice shaken blue berry espresso could not taste blueberry flavor. .I would much rather go out of my way and go to Starbucks better service better food
Atmosphere: 2
Food: 1
Service: 1
We stayed up the road for 2.5 weeks and after 3 visits, decided we wouldn’t go back. The regular staff members (2 older women) are consistently rude and lack customer service. The food 2 out of 3 times tasted spoiled and upset my wife’s stomach. 1 time a regular black coffee, was like dish water. The butter toffee syrup wasn’t even mixable in the coffee. Coming from visitors that have worked in the food industry, there is no way product is kept as it should be.
Atmosphere: 2
Food: 2
Service: 2
This is a very small Dunkin location. One bathroom that was not clean. Everything looks a bit worn.
Atmosphere: 3
Food: 3
Service: 3
If you ever want coffee I do not recommend going here not only did they mess up my order or coffee twice but they were very rude after they mess up the third time I gave up recorrecting them the man and lady working were very rude and aggressive please work on your customer service
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