Hella rude, these kids working the drive thru don’t have any manners I asked how there day was going and he just shut the window on me and then started laughing with his coworker.
Atmosphere: 3
Food: 1
Service: 1
Chris Tina
Just shut this place down already. It’s clear DQ doesn’t care about its employees if the employees don’t care to do their jobs
Atmosphere: 1
Food: 1
Service: 1
RPM Repair Performance Maintenance
$7 chicken drink fries and a ice cream Sunday! Winner Winner chicken dinner!
Atmosphere: 5
Food: 5
Service: 5
J H
AVOID AT ALL COSTS!!!! Asked very politely to use bathroom, mentioned I was going through the drivethrough after. Lady with piercings and glasses working 3pm March 4th was exceedingly rude and said I HAVE to buy something 1st. Don't generally take fast food into the bathroom with me. Place is empty probably soon to be closed. My wife and I would get ice cream from there couple times a week and the peanut buster parfaits were barely over halfway full and the brownie and oreo confection was also skimped on, about the same as the parfait. Will not be going back.
Atmosphere: 1
Food: 1
Service: 1
Erik Schutten
South Auburn has a quick staff with friendly smiles. We love your blizzards.
Atmosphere: 5
Food: 5
Service: 5
Nicole Ruse
Stopped by tonight 01/07 at 8:10pm, their lobby had just closed for cleaning but drive thru was open. The employees were quick to help us & rang our order correctly. When I pulled up to the window the three gentleman working were professional & helping us while ensuring the lobby was cleaned. Very organized & great atmosphere. I will definitely be back for another ice cream cone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Hot Fudge Sundae, Hot Fudge
Azr'YAH Lorenz
At the Outlet Mall, beware they nuke the food. That is what DQ is today?
Atmosphere: 3
Food: 2
Service: 3
Hastie Y Hameed
Bunch of unprofessional people hired here including teenagers, after driving away I found the buns over toasted and turned completely to black color. I asked for a sauce and they had to get the supervisor to the window to say no! I should’ve returned the order and get refunded.
Atmosphere: 1
Food: 1
Service: 1
Juan Gomez
Definitely avoid a bad experience if you can paid $20 for a meal. Burger felt like it was microwaved fries cold and hard. Service was slow and not very friendly
Atmosphere: 1
Food: 2
Service: 1
Lisa B
*UPDATE* I called to see if I can get an update on how I can get my refund and Samantha answer (she was the manager the first lady told me to speak with). I explained that I was calling in for an update on how I was to receive my refund and she immediately became incredibly rude, she did not like that I told her that her phone was breaking up (it sounded like she was away from the phone so she was cutting in and out) then she hung up on my face. I called corporate who told me there is nothing they can do since they are a franchise, the store manager has not called to help me with my refund. This is by far the worst customer service I have EVER seen in my life!!!!
I went in on Saturday 10/26 to pick up an ice cream cake for my son's 9th birthday party. I ordered a 10 inch Oreo Cake. However, once I got in there the lady behind the counter asked me if I was there to pick up a cake, I said yes and she THEN informed me that they do not have the cake available. I asked her why they didn't give me a call and she lied and said she didn't have my information (I filled it out online). The only solution she came up with was to offer me either a peanut butter cup cake (my niece is deathly allergic to peanut butter) or refund me (my son's party started in less than an hour so I had zero time to go anywhere else). I ended up finding out an 8 inch cake that was Oreo and told them I would just take this one but I need a refund for the difference since I already purchased a 10 inch. She said the only way she can give me a refund was to refund me the entire amount then me paying out of pocket again for the 8 inch. I did not have the extra money to send another almost $50 for a cake. I explained I wanted to speak to a manager and she said she was the manager but she had upper managers that will come in the following day 10/27 and they will contact me. It is now Tuesday 10/29 and no one has called me, no one has issues me a refund for the difference. This ENTIRE experience has been HORRIBLE and I would NOT recommend going here not only for horrible customer service from ALL managers do not follow through when their customers have an issue. They still owe me money for the difference of the cake. HORRIBLE EXPERIENCE IF I COULD GIVE A ZERO STARS I WOULD!!!
I would post a zero if I can my dad had hand soap in his burger!!! He’s disabled and spent $50 for all the kids meals an his not ever coming here soooo sad!! My dad better not get sick!!!! Don’t come here they didn’t compensate his order !!!
Atmosphere: 1
Food: 1
Service: 1
Miguel Gallegos
They say they're not allowed to give extra sauce. Never heard that in my life. Guy was rude. Don't come to this Dairy queen in auburn!
Atmosphere: 1
Food: 1
Service: 1
Gabrielle Wright
Waited almost 20 minutes. I should have left the drive through. I was boxed in.
Atmosphere: 2
Food: 4
Service: 2
Pam Rockstead
Cooking oil needs to be changed. The man working the register was kind and had great customer service.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Chicken Strips
Delilah Series
I would post a zero if I can my dad had hand soap in his burger!!! He’s disabled and spent $50 for all the kids meals an his not ever coming here soooo sad!! My dad better not get sick!!!! Don’t come here they didn’t compensate his order !!!
Hella rude, these kids working the drive thru don’t have any manners I asked how there day was going and he just shut the window on me and then started laughing with his coworker.
Atmosphere: 3
Food: 1
Service: 1
Just shut this place down already. It’s clear DQ doesn’t care about its employees if the employees don’t care to do their jobs
Atmosphere: 1
Food: 1
Service: 1
$7 chicken drink fries and a ice cream Sunday! Winner Winner chicken dinner!
Atmosphere: 5
Food: 5
Service: 5
AVOID AT ALL COSTS!!!!
Asked very politely to use bathroom, mentioned I was going through the drivethrough after. Lady with piercings and glasses working 3pm March 4th was exceedingly rude and said I HAVE to buy something 1st. Don't generally take fast food into the bathroom with me. Place is empty probably soon to be closed. My wife and I would get ice cream from there couple times a week and the peanut buster parfaits were barely over halfway full and the brownie and oreo confection was also skimped on, about the same as the parfait. Will not be going back.
Atmosphere: 1
Food: 1
Service: 1
South Auburn has a quick staff with friendly smiles. We love your blizzards.
Atmosphere: 5
Food: 5
Service: 5
Stopped by tonight 01/07 at 8:10pm, their lobby had just closed for cleaning but drive thru was open. The employees were quick to help us & rang our order correctly. When I pulled up to the window the three gentleman working were professional & helping us while ensuring the lobby was cleaned. Very organized & great atmosphere. I will definitely be back for another ice cream cone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Small Hot Fudge Sundae, Hot Fudge
At the Outlet Mall, beware they nuke the food.
That is what DQ is today?
Atmosphere: 3
Food: 2
Service: 3
Bunch of unprofessional people hired here including teenagers, after driving away I found the buns over toasted and turned completely to black color. I asked for a sauce and they had to get the supervisor to the window to say no! I should’ve returned the order and get refunded.
Atmosphere: 1
Food: 1
Service: 1
Definitely avoid a bad experience if you can paid $20 for a meal. Burger felt like it was microwaved fries cold and hard. Service was slow and not very friendly
Atmosphere: 1
Food: 2
Service: 1
*UPDATE* I called to see if I can get an update on how I can get my refund and Samantha answer (she was the manager the first lady told me to speak with). I explained that I was calling in for an update on how I was to receive my refund and she immediately became incredibly rude, she did not like that I told her that her phone was breaking up (it sounded like she was away from the phone so she was cutting in and out) then she hung up on my face. I called corporate who told me there is nothing they can do since they are a franchise, the store manager has not called to help me with my refund. This is by far the worst customer service I have EVER seen in my life!!!!
I went in on Saturday 10/26 to pick up an ice cream cake for my son's 9th birthday party. I ordered a 10 inch Oreo Cake. However, once I got in there the lady behind the counter asked me if I was there to pick up a cake, I said yes and she THEN informed me that they do not have the cake available. I asked her why they didn't give me a call and she lied and said she didn't have my information (I filled it out online). The only solution she came up with was to offer me either a peanut butter cup cake (my niece is deathly allergic to peanut butter) or refund me (my son's party started in less than an hour so I had zero time to go anywhere else). I ended up finding out an 8 inch cake that was Oreo and told them I would just take this one but I need a refund for the difference since I already purchased a 10 inch. She said the only way she can give me a refund was to refund me the entire amount then me paying out of pocket again for the 8 inch. I did not have the extra money to send another almost $50 for a cake. I explained I wanted to speak to a manager and she said she was the manager but she had upper managers that will come in the following day 10/27 and they will contact me. It is now Tuesday 10/29 and no one has called me, no one has issues me a refund for the difference. This ENTIRE experience has been HORRIBLE and I would NOT recommend going here not only for horrible customer service from ALL managers do not follow through when their customers have an issue. They still owe me money for the difference of the cake. HORRIBLE EXPERIENCE IF I COULD GIVE A ZERO STARS I WOULD!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I would post a zero if I can my dad had hand soap in his burger!!! He’s disabled and spent $50 for all the kids meals an his not ever coming here soooo sad!! My dad better not get sick!!!! Don’t come here they didn’t compensate his order !!!
Atmosphere: 1
Food: 1
Service: 1
They say they're not allowed to give extra sauce. Never heard that in my life. Guy was rude. Don't come to this Dairy queen in auburn!
Atmosphere: 1
Food: 1
Service: 1
Waited almost 20 minutes. I should have left the drive through. I was boxed in.
Atmosphere: 2
Food: 4
Service: 2
Cooking oil needs to be changed. The man working the register was kind and had great customer service.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Chicken Strips
I would post a zero if I can my dad had hand soap in his burger!!! He’s disabled and spent $50 for all the kids meals an his not ever coming here soooo sad!! My dad better not get sick!!!! Don’t come here they didn’t compensate his order !!!
Atmosphere: 1
Food: 1
Service: 1
Loading...