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“This Wendy’s serves good burgers and fries. The burgers are fresh, and the fries are hot. That’s what I love about it.
When ordering with a coupon code, make sure you mention what the item is. Otherwise, the order taker asks you to tell her what you want. Then, she would apply the discount at the drive-thru window after giving her the cutout coupon. It was the Hispanic lady manager I dealt with today while training her employees. Based on what I’ve observed, three of them are learning to ring up the orders at the first window to pass out the food at the second window. The manager was pacing back and forth between the two windows and gave instructions to them in Spanish. It’s good to see that, and I know it's a lot of work for her. So, be sure to do the best you can to help out. I was used to the other way (below), but I’m learning.
The other way:
I’m used to just giving the coupon code at the intercom (drive-thru), and then the order taker would enter the code and tell me the items I’m ordering on that code. This place is a bit different because the employees are getting trained to get familiar with the food items and not the code. The manager told me that she’s dealing with 50+ codes, and she doesn’t know what they all are. That’s a lot of coupon codes. Some places ring the non-discounted price if you don’t mention the code first. This place is unique and noted.
If you’re in the Supermall area in Auburn, this is one of the fast-food restaurants in that area. You got Wendy’s, McDonald’s, and Burger King. Plus, Red Robin is there as well.“
“I must say that I recently received some of the most exceptional assistance I have experienced in years at a fast-food establishment.
Aubrey was exceptionally polite, possessed outstanding customer service skills, and she was consistently active, whether she was attending the counter, cleaning the floors, or promptly tidying the tables and seating area.
This young woman appears to me to be an exceptional employee... if she ever wants to get a construction job, I would hire an a second.
Monday July 7th 2025“