Poor treatment of young group. No working patio heaters. Lied about surcharge for party of 6. Do not recommend if under 40 and party of 4 or less. Horrible customer experience!
Atmosphere: 1
Food: 3
Service: 1
Katie W
February 6, 2024 at 4:42:I spoke with a gentleman at the Loft and asked him if they could accommodate a table size of 15 to 20 people from 6:30pm-8:30pm, February 25th. The Gentleman said yes and said he must have me clarify this with the owner of the restaurant. I mentioned my knowledge of them having the upper floor space and asked him how many people that space can fit total, he said roughly 22 people. I asked him if he thinks that he will still be putting guests upstairs with us and he said most likely not because the tables you would be using would not leave much room for an additional table. I mentioned that it was an staff meeting, and we may be discussing sensitive topics. I gave him my number and ended this conversation.Owner Paula called me and reclarified that I was looking to reserve a table for 15 to 20 people, I said yes, and she told me that she had open time, and it would be a $500 deposit. I said that was fine and she told me she would have the restaurant call me back.We arrived at the restaurant at 6:30pm, and ate as usual. There were guests in the lower area of the restaurant, and they had placed a very small 2-person table at the corner of the top floor near us that we did not sit at. No other guest outside of our group was brought to the top floor. Music was relatively loud, but I did not ask them to lower the music as we were not the only guests in the establishment. When the server brought us our bill, we noticed that the $500 charge was not subtracted from the total amount and asked about having it fixed. The server than revealed the charge was a fee for reserving the space. I told her that was never an agreement, and I would like to speak to the gentleman who helped me reserve these tables. He raised his arms and stated I would have to speak with the owner of the restaurant Paula. I said okay, and we departed.I had a phone call with Paula on February 27th at 5:37pm to discuss the charge. Paula reiterated that she remembers telling me in original phone call that there was a $500 deposit that I agreed to. I pointed out to her that she both in this very moment and in the first phone call said the word deposit and then explained my understanding of what a deposit was using a hotel deposit as an example. Paula then tried to tell me my definition was wrong, and it was a collected fee for reserving the party space because it was a private meeting. I told her I never reserved a party space; I reserved a table that could accommodate a party of 15 to 20. She then stated that she reserved the whole restaurant for us from open to close and I reiterated that I only reserved a table for my group on the upper floor, we did not request from open to close and reminded her of the guests that were on the lower floor. She backtracked and restated it was from 6:30 to close. She also revealed that the shift manager was supposed to ask us what volume we wanted the music at and if we wanted the TV on or off. I told her we were never asked this question and also mentioned that the music was loud, but I did not feel comfortable asking for an adjustment as there were other guests. She sounded frustrated and exclaimed she specifically told the staff member to ask this information. Paula used the word deposit 2 additional times on this phone call and stated "I mean fee" on the last use of deposit. I told her this charge was unauthorized and I did not sign a contract for a private party reservation with a cancelation policy. Paula in a frantic tone stated her husband was out of town and would have to discuss with him before she can make any changes. I told her okay and the conversation ended.Paula has since stop communication with me. Be very cautious about reserving tables here as $500 for a very small space is outrageous.
Atmosphere: 4
Food: 4
Service: 3
Gary C. Bryson
Sat in the bar. The bartender I believe his name is Danny saw that I has been waiting a sec and offered me a seat in the bar. ( thanks ) Food was well seasoned and service was decent.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish Tacos, Sliders and Truffle Fries
Sadly, Loft continues to decline. It's a lovely, cozy spot, but its formerly adventurous menu has been replaced with much more standard fare, albeit well done. Last night there were only a couple of entrees that appealed to my wife and I; we both settled on the pork souvlaki, which was fine. But clearly cost-cutting is uppermost in the minds of the management, not customer service. Any restaurant at this level that still requires customers to scan a bar code to get to a menu and only has very well-worn and crumpled thin photocopies of menus as back-up (both my wife's phone and mine had trouble retrieving the online version), doesn't get the concept of service. Add to that entrees that were brought to the table only a couple of minutes after we'd received our appetizers - we sent them back to wait until we were ready, as there was nowhere on the small table surface to put them, and they were only warm when they were brought back - and something has clearly gone wrong in service pacing in the kitchen. And when I asked for the check the server brought a tablet and just showed me the total; when I asked to see the check details she seemed genuinely surprised and affronted, but was quickly able to show them to me. Can Loft not afford a check printer? We've had many excellent and enjoyable meals at Loft in the past, but this downward trend has been apparent the last couple of times we've been there. After last night, and with so many more good options now available in Edmonds, I think we're done here.
Gale
Wow. What a disappointment. From the moment we walked in til the moment we left. We were barely acknowledged. Definitely not greeted. We were lead upstairs to a corner "booth" with more tape on the bench seat than actual upholstery. Menus were dropped on the table and the server disappeared. Then a group of 4 boisterous women sat down behind us. From that point we could not hear ourselves think. We placed orders for a one drink, 1 ,Caesar and 2 burgers. I asked if the fries were fresh or frozen, was told they came in a large bag. Was never given an actual answer to the question. I opted to substitute a salad for the fries. I was not told there would be an up charge for substituting a salad. I asked for dressing on the side. My plate shows up with a fully dressed salad, and a undercooked burger. It was not the worst place I have eaten but it has been a long time since a dining establishment and its staff just did not seem to care. The drink was okay but was underpoured and completely forgettable. No plans to go back here again. And 2 burgers, 1 salad and 1 drink was more than 3 full entrees and 2 salads from Machiavelli. Definitely overcharged for what we got.
LizM
Food was fantastic. My mom said her fish tacos were the best she's ever had. Huge portions for the price. Good service, very polite and knowledgeable wait/bar staff. Configuration of lower level a bit odd. We didn't see the upstairs so can't comment on that, but the small downstairs bar tables are a tad tight.
DVEous
Great service, great cocktails and great food. Server was perfectly attentive without being in your face. Bartender was very attentive in the presentation of his drinks and mixed them with mastery. Food came out hot, fresh and delicious.
Jennifer Pahlman
Absolutely outstanding. Met the owner, he's from Greece. BEST Ceasar salad dressing I've ever had. Get the salmon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Seafood Risotto
BrianP
Our first time and we enjoyed it immensely. We have passed by the restaurant many times and finally made a reservation. The service was outstanding and we enjoyed our cocktails and meals. We will be back
DebraW
The bartender and wait staff are very professional and make an effort to interact. I've been to The Loft 2x in 30 days and both experiences were top notch! I hope they continue to put forth the extra effort that makes a night out extra special! Debi Wake
Strange experience. No coffee available, did not have wine that was on the menu, no drinks menu. Have to use phone to read code to get to menu. Service was not great. No bad, the food was pretty good but overall experience poor. Will most likely not go back.
A wonderful place to chill and get wonderful food. The Fish Tacos were great. The balsamic glaze on the Roasted Brussel Sprouts is like liquid gold. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
James Billing
Good menu, great service, nice vibe. The Loft is one of our favorites in downtown Edmonds. It never disappoints. There are always a lot of regulars, but first timers are welcomed too. It’s a friendly place. If you aren’t ready for a meal stop by for a drink. Excellent bar and bar tender. If you are hungry, there are good main course options, but we often opt to share two or three of the starter/small plates…they are great. The deserts are excellent too. The seating inside is comfortable, cozy, and limited…it’s a small place. There is outside seating too with gas heaters. .
Had two date nights here with my husband and we'll keep going back. Cozy place but can get very loud. Food is fabulous, especially the gorgonzola gnocchi and brussel sprouts. Drinks are delish too.
Poor treatment of young group. No working patio heaters. Lied about surcharge for party of 6. Do not recommend if under 40 and party of 4 or less. Horrible customer experience!
Atmosphere: 1
Food: 3
Service: 1
February 6, 2024 at 4:42:I spoke with a gentleman at the Loft and asked him if they could accommodate a table size of 15 to 20 people from 6:30pm-8:30pm, February 25th. The Gentleman said yes and said he must have me clarify this with the owner of the restaurant. I mentioned my knowledge of them having the upper floor space and asked him how many people that space can fit total, he said roughly 22 people. I asked him if he thinks that he will still be putting guests upstairs with us and he said most likely not because the tables you would be using would not leave much room for an additional table. I mentioned that it was an staff meeting, and we may be discussing sensitive topics. I gave him my number and ended this conversation.Owner Paula called me and reclarified that I was looking to reserve a table for 15 to 20 people, I said yes, and she told me that she had open time, and it would be a $500 deposit. I said that was fine and she told me she would have the restaurant call me back.We arrived at the restaurant at 6:30pm, and ate as usual. There were guests in the lower area of the restaurant, and they had placed a very small 2-person table at the corner of the top floor near us that we did not sit at. No other guest outside of our group was brought to the top floor. Music was relatively loud, but I did not ask them to lower the music as we were not the only guests in the establishment. When the server brought us our bill, we noticed that the $500 charge was not subtracted from the total amount and asked about having it fixed. The server than revealed the charge was a fee for reserving the space. I told her that was never an agreement, and I would like to speak to the gentleman who helped me reserve these tables. He raised his arms and stated I would have to speak with the owner of the restaurant Paula. I said okay, and we departed.I had a phone call with Paula on February 27th at 5:37pm to discuss the charge. Paula reiterated that she remembers telling me in original phone call that there was a $500 deposit that I agreed to. I pointed out to her that she both in this very moment and in the first phone call said the word deposit and then explained my understanding of what a deposit was using a hotel deposit as an example. Paula then tried to tell me my definition was wrong, and it was a collected fee for reserving the party space because it was a private meeting. I told her I never reserved a party space; I reserved a table that could accommodate a party of 15 to 20. She then stated that she reserved the whole restaurant for us from open to close and I reiterated that I only reserved a table for my group on the upper floor, we did not request from open to close and reminded her of the guests that were on the lower floor. She backtracked and restated it was from 6:30 to close. She also revealed that the shift manager was supposed to ask us what volume we wanted the music at and if we wanted the TV on or off. I told her we were never asked this question and also mentioned that the music was loud, but I did not feel comfortable asking for an adjustment as there were other guests. She sounded frustrated and exclaimed she specifically told the staff member to ask this information. Paula used the word deposit 2 additional times on this phone call and stated "I mean fee" on the last use of deposit. I told her this charge was unauthorized and I did not sign a contract for a private party reservation with a cancelation policy. Paula in a frantic tone stated her husband was out of town and would have to discuss with him before she can make any changes. I told her okay and the conversation ended.Paula has since stop communication with me. Be very cautious about reserving tables here as $500 for a very small space is outrageous.
Atmosphere: 4
Food: 4
Service: 3
Sat in the bar. The bartender I believe his name is Danny saw that I has been waiting a sec and offered me a seat in the bar. ( thanks ) Food was well seasoned and service was decent.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Fish Tacos, Sliders and Truffle Fries
Sadly, Loft continues to decline. It's a lovely, cozy spot, but its formerly adventurous menu has been replaced with much more standard fare, albeit well done. Last night there were only a couple of entrees that appealed to my wife and I; we both settled on the pork souvlaki, which was fine. But clearly cost-cutting is uppermost in the minds of the management, not customer service. Any restaurant at this level that still requires customers to scan a bar code to get to a menu and only has very well-worn and crumpled thin photocopies of menus as back-up (both my wife's phone and mine had trouble retrieving the online version), doesn't get the concept of service. Add to that entrees that were brought to the table only a couple of minutes after we'd received our appetizers - we sent them back to wait until we were ready, as there was nowhere on the small table surface to put them, and they were only warm when they were brought back - and something has clearly gone wrong in service pacing in the kitchen. And when I asked for the check the server brought a tablet and just showed me the total; when I asked to see the check details she seemed genuinely surprised and affronted, but was quickly able to show them to me. Can Loft not afford a check printer? We've had many excellent and enjoyable meals at Loft in the past, but this downward trend has been apparent the last couple of times we've been there. After last night, and with so many more good options now available in Edmonds, I think we're done here.
Wow. What a disappointment. From the moment we walked in til the moment we left. We were barely acknowledged. Definitely not greeted. We were lead upstairs to a corner "booth" with more tape on the bench seat than actual upholstery. Menus were dropped on the table and the server disappeared. Then a group of 4 boisterous women sat down behind us. From that point we could not hear ourselves think. We placed orders for a one drink, 1 ,Caesar and 2 burgers. I asked if the fries were fresh or frozen, was told they came in a large bag. Was never given an actual answer to the question. I opted to substitute a salad for the fries. I was not told there would be an up charge for substituting a salad. I asked for dressing on the side. My plate shows up with a fully dressed salad, and a undercooked burger. It was not the worst place I have eaten but it has been a long time since a dining establishment and its staff just did not seem to care. The drink was okay but was underpoured and completely forgettable. No plans to go back here again. And 2 burgers, 1 salad and 1 drink was more than 3 full entrees and 2 salads from Machiavelli. Definitely overcharged for what we got.
Food was fantastic. My mom said her fish tacos were the best she's ever had. Huge portions for the price. Good service, very polite and knowledgeable wait/bar staff. Configuration of lower level a bit odd. We didn't see the upstairs so can't comment on that, but the small downstairs bar tables are a tad tight.
Great service, great cocktails and great food. Server was perfectly attentive without being in your face. Bartender was very attentive in the presentation of his drinks and mixed them with mastery. Food came out hot, fresh and delicious.
Absolutely outstanding. Met the owner, he's from Greece. BEST Ceasar salad dressing I've ever had. Get the salmon.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Seafood Risotto
Our first time and we enjoyed it immensely. We have passed by the restaurant many times and finally made a reservation. The service was outstanding and we enjoyed our cocktails and meals. We will be back
The bartender and wait staff are very professional and make an effort to interact. I've been to The Loft 2x in 30 days and both experiences were top notch! I hope they continue to put forth the extra effort that makes a night out extra special! Debi Wake
Restaurantji Recommends
Strange experience. No coffee available, did not have wine that was on the menu, no drinks menu. Have to use phone to read code to get to menu. Service was not great. No bad, the food was pretty good but overall experience poor. Will most likely not go back.
Dennis is a stellar bartender!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom Burger, Roasted Beet Salad, Fried Artichokes, Kobe Sliders, Sliders and Truffle Fries
A wonderful place to chill and get wonderful food. The Fish Tacos were great. The balsamic glaze on the Roasted Brussel Sprouts is like liquid gold. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Good menu, great service, nice vibe. The Loft is one of our favorites in downtown Edmonds. It never disappoints. There are always a lot of regulars, but first timers are welcomed too. It’s a friendly place. If you aren’t ready for a meal stop by for a drink. Excellent bar and bar tender. If you are hungry, there are good main course options, but we often opt to share two or three of the starter/small plates…they are great. The deserts are excellent too. The seating inside is comfortable, cozy, and limited…it’s a small place. There is outside seating too with gas heaters. .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spaghetti Carbonara, Loft Burger, Creme Br
Had two date nights here with my husband and we'll keep going back. Cozy place but can get very loud. Food is fabulous, especially the gorgonzola gnocchi and brussel sprouts. Drinks are delish too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gnocchi Gorgonzola