Dairy Queen Grill & Chill
$ • Fast Food, Ice Cream, Burgers
Hours:
2305 SW 336th St, Federal Way
(253) 835-1066
About Dairy Queen
Customers' Favorites
Dairy Queen Reviews
Share your opinion about Dairy Queen Grill & Chill
I visited the Dairy Queen at Surprise Lake/Federal Way on their Free Ice Cream Day, expecting a fun and enjoyable experience. However, what I encountered was an extremely distressing and unprofessional environment.
The staff was not only rude but also completely lacked any form of professionalism. They were yelling at customers, showing utter disregard for basic customer service etiquette. This kind of behavior is not only shocking but also unacceptable in any customer-facing...read full review
Ratings
Menu
Hours
| Monday | 10AM - 9:30PM |
| Tuesday | 10AM - 9:30PM |
| Wednesday | 10AM - 7PM |
| Thursday | Closed |
| Friday | 10AM - 9:30PM |
| Saturday | 10AM - 9:30PM |
| Sunday | 10AM - 9:30PM |
People in Federal Way Also Viewed
Dairy Queen Grill & Chill is a well-run restaurant, thanks to strong leadership. The staff is professional and provides excellent customer service. The menu offers a range of treats, including the popular Head Caramel brownie cupfection. Recently, the restaurant has seen a complete turnaround with significant improvements in quality and service. Orders are now accurate, and staff are trained in courtesy and teamwork, ensuring a positive experience whether in the drive-thru or dining room. The drive-thru service is efficient, and the Blizzard treats are a highlight, with unique presentation and flavors like Snickers and Oreo Brooky. Customers have appreciated the quick responses from management and the effort to correct mistakes, showing they value customer satisfaction. Overall, the location in the Twin Lakes area is considered much better than other nearby options and continues to deliver a satisfying fast-food experience.