Pizza Hut
35503 21st Ave SW, Federal Way
(253) 927-7400
Recent Reviews
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Delay in order deliveries
Atmosphere: 1
Food: 4
Service: 2
Never have i ever experienced a worse customer service. I call to receive information about a order (i have been waiting for over an hour for it to be delivered when it is only a mile and a half away) when an employee ACTUALLY picks up the phone, they immediately send me to a manager while im half way through my sentence explaining my issue wondering where my order is. Only to proceed to be put through the terrible automative, pre recorded menu system and no longer on hold then having to hangup and call again. I have called 4 times now. Will not be ordering here again and would not suggest ordering delivery due to them third partying via door dash. Terrible communication and customer support.
Service: 1
Very little amount of toppings on the pizzas, NOT WORTH what I paid, and won't be worth your money either :(
Atmosphere: 3
Food: 2
Service: 3
The staff here is awesomye always really helpful
It's better thank u 👍🏾
Atmosphere: 4
Food: 5
Service: 5
Whoever the manager is needs a raise best customer service I’ve ever had thank you sir your are appreciated
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Marinara, Pepperoni Pizza, Meat Lover's Pizza
We literally got 2 pizzas and a thing of bread sticks the bread sticks were burnt and one of the pizzas was burnt and we called 4 times over an hour wait no one answered bullshit and it’s only 8 we got the pizza at like 6:45 bruh
Food: 1
Service: 1
Recommended dishes: Breadsticks, Pepperoni Pizza, Cheese Pizza
Very dissatisfied. Did not get what I paid for
Atmosphere: 3
Food: 1
Service: 3
Burnt pizza missing marinara, and a complete lack of the pizza I actually wanted
Atmosphere: 1
Food: 1
Service: 2
Super fast service and excellent food!
Food: 5
Service: 5
Restaurantji Recommends
Sergio provided excellent service, and the food was hot and delicious, just as I requested with no cheese!
Atmosphere: 4
Food: 4
Service: 5
It was good I always get Dine in or out
Parking: It’s a parking Spot no one should fight over Parking spots and it’s really not much to pay I mean I would pay it anyway
Kid-friendliness: It’s okay I like kids it’s should be kid friendly either way
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings, Meat Lover's Pizza
Pizza is always good I never hav e issues with food, delivery, or carryout. Tip culture drives me nuts when I'm picking up my own pizza though.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pepperoni Pizza
It’s just worse pizza, Costco pizza is way better than these. So disappointed, won’t come back.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Marinara, Pepperoni Pizza
This location Always mess up your order! Then act like they don’t want to make it right. They honestly need to be shut down and relocated. I’ll Never order here again.
Atmosphere: 1
Food: 1
Service: 1
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