Starbucks
28722 Pacific Hwy S, Federal Way
(253) 941-4440
Recent Reviews
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I went here on Friday to get my drink for my birthday, which I had ordered ahead of time on the app. When I got to the drive-through, the girl who was talking said “do you want food”… There was no hello or hi or greeting and when I got to the window, she said “here you go”. The drink was good, but the service was so bad. I don’t remember what her name was, but I went around 12:10pm on 2/28. If you work in customer service where you are serving people the least you can do is smile or say thank you have a great day.
Atmosphere: 2
Food: 3
Service: 1
Very good care, forget to order a coffee and they were kind and patient even though there was a waiting line.
Atmosphere: 5
Food: 5
Service: 5
Suppose to open at 5:30 people are heading to work
They use to have window services but I guess not anymore? I stood there for a few minutes at the side window and I understood it was a bit busy but they could of just told me that they don’t do window services anymore or that it would be a wait but I felt ignored.
Wheelchair accessibility: There’s a window that you are supposed to be able to access but aren’t able to no more
This morning I went through the drive thru before work to get a drink and some food. Everything went fine until they tried handing me a grande drink instead of the venti iced pumpkin chai that I explicitly asked for. The lady at the drive thru window was extremely rude with her body language and her facial expressions when I told her my drink was supposed to be venti sized. She pursed her lips and turned her nose up to me when she handed me my drink. Then she huffed when I ask her for a straw. Meanwhile, she was very chipper with the next person that was ordering at the box. I have NEVER had a bad experience at this Starbucks before today. A couple of suggestions: maybe start reading back orders to make sure that you are accurately taking customers orders or at least be courteous to your customers when you are told that you made the wrong size..
Atmosphere: 1
Food: 5
Service: 1
Bumper car driveway but the service is ALWAYS good ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Iced Caramel Macchiato, Birthday Cake Pop
I get my chick tea, I'm more Bigfoot but the chicks are cool and easy going
Service: 5
Recommended dishes: Iced Caramel Macchiato
Relaxing experience!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Crème, Iced Caramel Macchiato
There are usually long lines, but the service is fast! Always worth the stop
Atmosphere: 4
Food: 3
Service: 4
They went far and beyond first time there with my friends. They even help me with special drinks that I didn’t even know how to ask for I got it off TikTok/youtube. I Just left couple minutes ago and my drink taste so delicious. They made our day.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Order two chocolate chip cookies, they were really old.
They tasted like they'd been in the display case?
Atmosphere: 1
Food: 1
Service: 2
Hands down my favorite Starbucks,. The team here are the best, they are personable and professional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Sausage & Egg Wrap
Good to go
Food: 4
Service: 4
There are usually long lines, but the service is fast! Always worth the stop
Atmosphere: 4
Food: 3
Service: 4
This place didn't have what I wanted for the second time, and it was gonna be 10 to 20 dollars for something I didn't want no way
Wheelchair accessibility: It is wheelchair parking
Atmosphere: 3
Food: 1
Service: 4
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