Starbucks

34024 Hoyt Rd SW, Federal Way
(253) 838-1023

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Recent Reviews

I stopped by this location on Mother's Day and was surprised to find the store itself relatively empty, with no other customers waiting in line to order. However, the atmosphere felt surprisingly hectic, with the baristas seemingly laser-focused on fulfilling a stream of drive thru and mobile orders.

I placed a simple order for an iced coffee and then waited... and waited. In total, it took a full 17 minutes for my drink to be prepared and handed over....
The employees at this location clearly have not gotten the memo from corporate about the refocus on customer service and making the cafes welcoming places. They have gotten orders incorrect a few times and seem to have a generally unfriendly attitude. Unfortunate given how other locations seem to be taking this policy more seriously.
I was only here to pick up a Doordash order, twice actually the same day, and they were super friendly in the lobby was very clean. They had my orders ready to go by the time I walked in so I'd say service is fairly quick as well.

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