Bok a Bok Chicken - Kirkland @ Totem Lake

Love their crispy fried chicken! The caramel fish sauce flavor is a MUST try. Sounds gross but is definitely the best of them all.

Visiting from out of state but I’m familiar with bok a bok from previous visits. Normally, I have a car so I can pickup, but since I’m only here for a few days I didn’t bother with a rental so I had to get it delivered to my hotel instead. I’ve never ordered from the Kirkland location before, but they closed the ones I used to order from. This location forgot my sauces for my delivery as well as the utensils i requested.
When I called about it, the person I spoke with told me the most they could do was just refund me for one of the items I ordered. I ended up doing another order only for the sauces, which amounted to the same I was refunded due to the delivery fees. Just a bit disappointed from this situation, I understand they couldn’t just dispatch another driver but it felt like I ended up having to pay for their mistake.

EDIT: So the owner in the reply said that they refunded me the amount I paid for the sauces but they just cancelled my order for the sauces. Now I have to reorder the sauces again. I called the location about it and the person over the phone was really understanding and also upset at the situation which I appreciated. I will add that staff is nice but to make it easier I will never order delivery from here again.

Service: 2

Bok a Bok Fried Chicken is a top pick for Asian-style chicken wings, and their Totem Lake location in Kirkland is super convenient, nestled in a mall with plenty of nearby shops and eateries. Pairing their wings with a boba from Don’t Yell At Me, just down the way, is our go-to combo. The location itself is small and has no indoor seating, but the common seating area outside is cozy, with heating for the colder months, so it’s comfortable year-round.

Their menu offers a range of wet and dry rubs for the wings, but the standout is the fish sauce flavor. It’s an ideal blend of salty, sour, sweet, and spicy, all wrapped in a perfectly crispy coating. I haven’t come across this flavor at other chicken places, and it’s a must-try if you’re looking for something unique. Whether you’re new to Bok a Bok or a fried chicken fan, this spot is definitely worth a visit!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Fish Sauce Caramel

Not good

Atmosphere: 1

Food: 1

Service: 1

food was not good, i will never come in to this place again

Food: 1

Bok a Bok

I’m conflicted about Bok a Bok, I respect what they’re trying to do. Their chicken pieces are well prepared — large and juicy. I just don’t care for their batter which isn’t flavorful enough for me and retains too much oil. I also don’t love their dipping sauces. For me, I prefer some of their areas other fried chicken options.

As for the location, while there are technically a couple of seating options indoors and outdoors, but this location is designed for takeout. You order at a kiosk or online, then pickup and go. So don’t come with high exceptions about the service. Parking is also available for free in the large, on the street or lots, but Totem Lake Village is popular and frequently crowded, so be prepared.

Atmosphere: 3

Food: 3

Service: 4

Spicy Chicken Sandwich was too good.

Also had tacos which tasted of stale Chicken and had to toss it out else wake up with a bad stomach.

Atmosphere: 5

Food: 1

Service: 5

This was a take out only location. The good is great, and all of it is gluten free.

Atmosphere: 3

Food: 5

Service: 4

My daughter is GF, DF, and EF (egg free)! She loves fried chicken so this place is a great option! My younger daughter and I enjoyed it as well. We got the fish sauce caramel wings. Those were very flavorful. The squeeze of fresh lime was a great touch. My younger daughter loved the chicken strips with the ranch. I am not a giant fan of wet batter finished fried chicken but this was delightful. It is pricey though which we expected. The tater tots were the surprise delight for my younger daughter who said she generally dislikes tater totes.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fish Sauce Caramel, Tots

Disliked it

The chicken was dark meat full of fat that wasn't rendered. Small takeout spot with a few tables outside

We have been royal returning customers during pandemic years, they were really good. We loved their chicken's coating, crispy, spicies, honey etc. Bok bok has definately lowered their food quality since 2023, we wish that was just one-time disappointed food batch but we were wrong. We tried again and again, we finally gave up. Bok bok even no longer marinate chicken before cooking, coating is still the same but insides taste plain and no longer flavorful. Have bok bok changed master chief or what?

Atmosphere: 3

Food: 2

Service: 3

I just had a extremely disheartening experience ordering through the website, and don't plan on doing so again. I also need around 60 dollars refunded. I placed an order at 7:29 and at 8:20 received a call from the doordash driver saying "your order was already picked up at 7" I said "how is that possible, I placed the order at 7:30" and he repeated the order was at 7:30 to the guy working behind the counter. The guy behind the counter, I overheard, said "oh yeah, Jonas at 7:29" and I asked to speak with the employee. I asked the employee "hey, I'm just confused on how my order was passed off to the wrong person here or if it was picked up" and the employee, in a questioning and irritated tone said "he showed me a phone? I gave him the food?" And I replied "hey it's alright man I'm just trying to figure out what happened here. Do you remember when the order was ready for pick up?" And the employee yelled into the phone "how am I supposed to know that dude! We get orders all day here!" And hung up the phone on me. Since I placed the order via the bok a bok website, I can't file a claim with doordash. Since the employee hung up on me, I can't get any more information. I am now out a 60+ dollar order, got yelled at for it, and have to find another food option at now 8:40 pm. I am extremely frustrated with how this was handled.

Service: 1

It was a good crispy chicken sandwich. It just seems like everything is spicy 🥵 which would be cool if you could ease the heat with some reach but that's spicy to. I love spicy the wife hates it. I would go again but it's nothing to spectacular.

Atmosphere: 3

Food: 3

Service: 3

My weekly dose of fish sauce chicken but lately I'm obsessed with these mushrooms. So good 🤤

Food: 5

Recommended dishes: Fish Sauce Caramel

This is an excellent chicken place. The food is excellent and the employees are friendly. I have no idea why there are any low star reviews.

Atmosphere: 3

Food: 5

Service: 5