Employee was on his phone and an ingredient was left off on a pizza that didn’t have many ingredients on it to begin with.
Payel Ghosh
We had a very bad experience with our order today. We precisely ordered 2 kids meal with milk and chocolate milk respectively. We also ordered a Mega cookie along with 4 cheese powder and 4 chili flakes packet. I also specifically called and informed the totemlake branch at kirkland that I am running sick right now and the husband will pick up the order. so if they could please let him pick up a cheesy garlic bread for one of rewards. The guy agreed over the phone and took my phone no to verify my reward but he charged my husband anyway extra for the bread. Now on top of this they forgot the mega cookie, both the milk boxes for the kids and also the chili flakes and cheese powder. And on top of this the pepperoni pizza came burnt and this is not the first time we have been served burnt pizza. When i called and requested to talk to a manager. She instead of sympathizing with a sick customer, told me on the phone that it is not the store responsibility to figure out the correct order but the person who is picking up the order. I have 2 sick kids and me sick and due to the missing order our 5 year old cried the whole evening and of course i am super upset and disappointed too. Does customer service even exist in the totem lake brand. This is so not done and i wish to reach the correct department and person with my complaint please.
Atmosphere: 1
Food: 1
Service: 1
Nenad Samardzic
Similar experience to people below. Carry out was very slow. Unhappy employees that seem disinterested. Very disengaged …no greeting .. no conversation. Also employees arguing amongst each other.
Was going to eat here but decided to leave
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Build Your Own Pizza
Thais V.
This MOD pizza location is great as it's very central but unfortunately, I would have to say that the current young people working there don't have the best customer service. A girl that was preparing my pizza was on her phone (then touching people's pizzas), another guy was throwing food at her (she cursed back at him), the girl was even wearing over-the-ear headphones while preparing pizzas. Also, I ordered a pepperoni pizza and it barely had any pepperonis. How the pizza looked literally reflected the service, sloppy... Not sure what's happening with this location but management should get involved and address this behavior. I recommend avoiding this MOD location.
Atmosphere: 2
Food: 2
Service: 1
Kristina Kelly
Pizza is great, hours are not reflected accurately online. I went in at 10:40pm on 11/23/24, and the two working in there said they were already closed when online it says 11pm.
Akhilesh Sharma
Always check the pizza you order online. Service is very poor and pizza test bad. Won’t be going to this pizza shop again…
Cramer Nelson
No manager on duty setting the tone. Teenage employees acting partially high, zero speed, zero smiles. Had to hold their hands to guide them on how to make a decent pizza. We will not be back.
Atmosphere: 1
Food: 3
Service: 1
ACE
Woah. Listen I’ve been a fan of MOD for a long time but this is by far the worst location I have ever been to. 11/13/24 @ 8:00 pm - the girl manning the oven was so rude and unpleasant. This poor delivery driver came in to pick up an order and the driver says “excuse me. It says there’s supposed to be a drink with this order”. The girl gruffly replies “over there” and points to her left. The driver looks around like where? And she says “cooler” and the driver says “it doesn’t say what drink it is on my phone”. So the mod worker acts all put out and says “it’s on the ticket”. She had the worst attitude. She clearly hates her job and it shows. Most MOD employees are friendly and helpful. She was impersonal, cold and treated customers like they were a pain in her ass. I was there for about 20 minutes and every customer that had an interaction with her walked away shaking their head. Come on MOD, do better!
Atmosphere: 1
Food: 2
Service: 1
Lama Nana
Line was long, and there were too few employees, so I just didn't buy anything
Service: 1
Uladzimir Karpeychik
The pizza is good, but the takeout experience was disappointing. I have ordered pizza and went to a grocery store nearby. 15 minutes after I walked into MOD to see that while the store was seemingly empty - 8:20 PM, but my order was not even being made. I just sat there for 20 minutes waiting and waiting.
yeah i had an online order for 830 and it took them 30 minutes to get to it… it was just one pizza so that kind of sucked
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Mod Pizza
Eduardo Tan
The teen putting together the pizza at the start of the process was very sweet, but the guy teenagers handling the oven were not really focused on their work and were more interested in socializing, burnt one of our items and we had to wait an extra 10-15 minutes to receive it. Lobby isn't the most well kept either.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Mod Pizza
Hana Goldroot
waited for my order for about an hour and every order ahead me seemed to have a problem. apparently i had to wait because they were out of megadough but since they didn't inform i couldn't make a change and because they so busy were messing up everyone else's order i couldn't even get their attention to ask why i was waiting.
Service: 1
Amy Locke-Chappel
A reliable quick service restaurant. I really appreciate the allergy information they provided on their website: it allowed us to make confident choices and was very thorough.
Parking: While there are lots of parking spaces nearby, there are also lots of other businesses within closer proximity so we ended up parking a bit far away because that's where we were able to find a spot.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mini Pizza, Mod Pizza
Evan Wiseman
I ordered a pizza and it was burnt and pretty much was told, “you can order a new one” and didn’t do anything to remedy the situation.
Employee was on his phone and an ingredient was left off on a pizza that didn’t have many ingredients on it to begin with.
We had a very bad experience with our order today.
We precisely ordered 2 kids meal with milk and chocolate milk respectively. We also ordered a Mega cookie along with 4 cheese powder and 4 chili flakes packet. I also specifically called and informed the totemlake branch at kirkland that I am running sick right now and the husband will pick up the order. so if they could please let him pick up a cheesy garlic bread for one of rewards. The guy agreed over the phone and took my phone no to verify my reward but he charged my husband anyway extra for the bread. Now on top of this they forgot the mega cookie, both the milk boxes for the kids and also the chili flakes and cheese powder. And on top of this the pepperoni pizza came burnt and this is not the first time we have been served burnt pizza. When i called and requested to talk to a manager. She instead of sympathizing with a sick customer, told me on the phone that it is not the store responsibility to figure out the correct order but the person who is picking up the order. I have 2 sick kids and me sick and due to the missing order our 5 year old cried the whole evening and of course i am super upset and disappointed too. Does customer service even exist in the totem lake brand. This is so not done and i wish to reach the correct department and person with my complaint please.
Atmosphere: 1
Food: 1
Service: 1
Similar experience to people below. Carry out was very slow. Unhappy employees that seem disinterested. Very disengaged …no greeting .. no conversation. Also employees arguing amongst each other.
Was going to eat here but decided to leave
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Build Your Own Pizza
This MOD pizza location is great as it's very central but unfortunately, I would have to say that the current young people working there don't have the best customer service. A girl that was preparing my pizza was on her phone (then touching people's pizzas), another guy was throwing food at her (she cursed back at him), the girl was even wearing over-the-ear headphones while preparing pizzas. Also, I ordered a pepperoni pizza and it barely had any pepperonis. How the pizza looked literally reflected the service, sloppy... Not sure what's happening with this location but management should get involved and address this behavior. I recommend avoiding this MOD location.
Atmosphere: 2
Food: 2
Service: 1
Pizza is great, hours are not reflected accurately online. I went in at 10:40pm on 11/23/24, and the two working in there said they were already closed when online it says 11pm.
Always check the pizza you order online. Service is very poor and pizza test bad. Won’t be going to this pizza shop again…
No manager on duty setting the tone. Teenage employees acting partially high, zero speed, zero smiles. Had to hold their hands to guide them on how to make a decent pizza. We will not be back.
Atmosphere: 1
Food: 3
Service: 1
Woah. Listen I’ve been a fan of MOD for a long time but this is by far the worst location I have ever been to. 11/13/24 @ 8:00 pm - the girl manning the oven was so rude and unpleasant. This poor delivery driver came in to pick up an order and the driver says “excuse me. It says there’s supposed to be a drink with this order”. The girl gruffly replies “over there” and points to her left. The driver looks around like where? And she says “cooler” and the driver says “it doesn’t say what drink it is on my phone”. So the mod worker acts all put out and says “it’s on the ticket”. She had the worst attitude. She clearly hates her job and it shows. Most MOD employees are friendly and helpful. She was impersonal, cold and treated customers like they were a pain in her ass. I was there for about 20 minutes and every customer that had an interaction with her walked away shaking their head. Come on MOD, do better!
Atmosphere: 1
Food: 2
Service: 1
Line was long, and there were too few employees, so I just didn't buy anything
Service: 1
The pizza is good, but the takeout experience was disappointing. I have ordered pizza and went to a grocery store nearby. 15 minutes after I walked into MOD to see that while the store was seemingly empty - 8:20 PM, but my order was not even being made. I just sat there for 20 minutes waiting and waiting.
Restaurantji Recommends
yeah i had an online order for 830 and it took them 30 minutes to get to it… it was just one pizza so that kind of sucked
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Mod Pizza
The teen putting together the pizza at the start of the process was very sweet, but the guy teenagers handling the oven were not really focused on their work and were more interested in socializing, burnt one of our items and we had to wait an extra 10-15 minutes to receive it. Lobby isn't the most well kept either.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Mod Pizza
waited for my order for about an hour and every order ahead me seemed to have a problem. apparently i had to wait because they were out of megadough but since they didn't inform i couldn't make a change and because they so busy were messing up everyone else's order i couldn't even get their attention to ask why i was waiting.
Service: 1
A reliable quick service restaurant. I really appreciate the allergy information they provided on their website: it allowed us to make confident choices and was very thorough.
Parking: While there are lots of parking spaces nearby, there are also lots of other businesses within closer proximity so we ended up parking a bit far away because that's where we were able to find a spot.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mini Pizza, Mod Pizza
I ordered a pizza and it was burnt and pretty much was told, “you can order a new one” and didn’t do anything to remedy the situation.
Atmosphere: 1
Food: 1
Service: 1
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