Not sure if there is a new owner or new manager. But this store has gone down hill significantly. Almost 20 minutes to get up to the front. You have staff just walking around looking clueless, cashier doesn't know what to do, food out, dishes stacked up thats visible to customers. Customers weighting on their food that were forgotten about.
What happened?
Atmosphere: 1
Food: 3
Service: 1
D
Get this store some help and new management. Absolutely ridiculous to be standing there waiting on an online order for an hour while you watch them take care of all the walk in guests first. They don't even send the text notifications that your orders done because apparently they're out of the right labels (and have been for weeks), so if you show up when the app quotes you it'll be done, have fun waiting for a half hour cramped with twelve other people waiting for their orders, while people who walked in after you got there get their food first. Happens every time I order online, and I live next door so I order often, really starting to rethink ever going back again. Staff is obviously overworked and stressed, and have no understanding of how to consolidate and work efficiently. For a store this busy, you'd think there'd be a bigger focus on guest service. I've never seen anyone who resembles a manager working up front, not sure if they have one or not, there's certainly no one giving direction when they're busy and keeping things moving correctly. Consistently awful experience.
Atmosphere: 1
Food: 1
Service: 1
Phillip Salinas
Had an issue with an order tonight. Kaitlyn the new GM is an absolute blessing to have at Kirkland totem. She resolved the issue quickly and truly values customer service. Thank you again.
Vince Nelson
Three orders of crab rangoon and only two were edible The rest were so over fried I can't even believe they would put them in a bag and sell them to a customer. It has been years since I've been to Panda Express now I remember why terrible food terrible service right now .
Atmosphere: 1
Food: 1
Service: 2
Lynne Lund
Average Asian style fast food that is geared toward American tastes for sweeter foods.
Atmosphere: 3
Food: 4
Service: 5
pranav
Online ordered at 1 did half rice half noodles. Got some half raw noodles and no rice. The chicken wasn’t cooked well. It was hella chewy… first bad experience at a panda:(
Atmosphere: 3
Food: 2
Service: 3
sam “Sk8rboysam90” miller
Overcooked pockets of air with little to no meat 2x in a row. Do yourself a favor and try another location
elianna e
Literally how do you forget half of my meal in a take away order. I live 35 mins away and was working all day! Thanks for nothing!
Atmosphere: 1
Food: 1
Service: 1
Kai S
Placed an order that said it would be ready in 37 minutes. Not ready after an hour. If I had known it would take so long I would have ordered someplace else.
Atmosphere: 1
Food: 2
Service: 1
GOPAL RAMANATHAN
Worst Panda Express I have been to. Horrible service. If there is no chicken left in the Kung pao chicken, decent thing would be to wait for next batch and not give veggies to customer. I would recommend going to the Bellevue location even if takes another 10 min drive. Never going back here again.
A crew member was working without gloves, and when he served the teriyaki chicken, one piece fell onto the counter. He then casually put it into my bowl as if that were completely normal.
Service: 1
Terry Johnson
I never get enough of their chow mein noodles , with orange chicken and mushroom chicken...it's my favorite
Atmosphere: 5
Food: 5
Service: 5
Devon
The recipe for the orange chicken seems different. It used to be so good, now it’s kinda gross
Atmosphere: 4
Food: 1
Service: 1
Mirette L
Make yourself a favour and avoid this place! After waiting 15 minutes at a long line, when it was my turn they had no pasta or rice base left. They told me that I had to wait another 10 minutes more . Wow! What a poor service. They could be preparing as they go along so that no one has to wait more than the loooong line. The long line is also a symptom of their poor service
Not sure if there is a new owner or new manager. But this store has gone down hill significantly. Almost 20 minutes to get up to the front. You have staff just walking around looking clueless, cashier doesn't know what to do, food out, dishes stacked up thats visible to customers. Customers weighting on their food that were forgotten about.
What happened?
Atmosphere: 1
Food: 3
Service: 1
Get this store some help and new management. Absolutely ridiculous to be standing there waiting on an online order for an hour while you watch them take care of all the walk in guests first. They don't even send the text notifications that your orders done because apparently they're out of the right labels (and have been for weeks), so if you show up when the app quotes you it'll be done, have fun waiting for a half hour cramped with twelve other people waiting for their orders, while people who walked in after you got there get their food first. Happens every time I order online, and I live next door so I order often, really starting to rethink ever going back again. Staff is obviously overworked and stressed, and have no understanding of how to consolidate and work efficiently. For a store this busy, you'd think there'd be a bigger focus on guest service. I've never seen anyone who resembles a manager working up front, not sure if they have one or not, there's certainly no one giving direction when they're busy and keeping things moving correctly. Consistently awful experience.
Atmosphere: 1
Food: 1
Service: 1
Had an issue with an order tonight. Kaitlyn the new GM is an absolute blessing to have at Kirkland totem. She resolved the issue quickly and truly values customer service. Thank you again.
Three orders of crab rangoon and only two were edible The rest were so over fried I can't even believe they would put them in a bag and sell them to a customer. It has been years since I've been to Panda Express now I remember why terrible food terrible service right now .
Atmosphere: 1
Food: 1
Service: 2
Average Asian style fast food that is geared toward American tastes for sweeter foods.
Atmosphere: 3
Food: 4
Service: 5
Online ordered at 1 did half rice half noodles. Got some half raw noodles and no rice. The chicken wasn’t cooked well. It was hella chewy… first bad experience at a panda:(
Atmosphere: 3
Food: 2
Service: 3
Overcooked pockets of air with little to no meat 2x in a row. Do yourself a favor and try another location
Literally how do you forget half of my meal in a take away order. I live 35 mins away and was working all day! Thanks for nothing!
Atmosphere: 1
Food: 1
Service: 1
Placed an order that said it would be ready in 37 minutes. Not ready after an hour. If I had known it would take so long I would have ordered someplace else.
Atmosphere: 1
Food: 2
Service: 1
Worst Panda Express I have been to. Horrible service. If there is no chicken left in the Kung pao chicken, decent thing would be to wait for next batch and not give veggies to customer. I would recommend going to the Bellevue location even if takes another 10 min drive. Never going back here again.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
One of the best Chinese fast food franchises.
Atmosphere: 5
Food: 5
Service: 5
A crew member was working without gloves, and when he served the teriyaki chicken, one piece fell onto the counter. He then casually put it into my bowl as if that were completely normal.
Service: 1
I never get enough of their chow mein noodles , with orange chicken and mushroom chicken...it's my favorite
Atmosphere: 5
Food: 5
Service: 5
The recipe for the orange chicken seems different. It used to be so good, now it’s kinda gross
Atmosphere: 4
Food: 1
Service: 1
Make yourself a favour and avoid this place! After waiting 15 minutes at a long line, when it was my turn they had no pasta or rice base left. They told me that I had to wait another 10 minutes more . Wow! What a poor service. They could be preparing as they go along so that no one has to wait more than the loooong line. The long line is also a symptom of their poor service
Atmosphere: 1
Food: 2
Service: 1
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