Jersey Mike's Subs

Sandwich was good. But Philly cheese steak had onions, 1 mushroom slice & 2 pepper slices!! Basically a roast beef sandwich!

Food: 2

I think there might be a gas leak. Literally 4 teenagers just staring listlessly. And the place was filthy.

Atmosphere: 1

Food: 1

Service: 1

I placed a pick up order for some cheesesteak sandwiches. The order was ready for pickup but the bread on all the sandwiches was so incredibly dry that it completely ruined them. Additionally, even though I specified the names that each sandwich belonged to, no one’s name was printed on any of them.

Food: 2

I never review but the service today for myself and others was terrible! The excuse for their actions was because they were “busy”. Poor excuse… get another job.

Atmosphere: 1

Food: 4

Service: 1

I placed an online order at Jersey Mike’s in Lake Stevens with an estimated pickup time of 1:02 PM. I arrived early, around 12:55 PM, and let staff know I was there. The store was very busy, which I totally understood — so after waiting around 25 minutes without receiving my order or any updates, I decided to just get in line like everyone else. It made more sense to wait 5–10 minutes in line and have them make the sandwich fresh than to sit there indefinitely for a supposedly “ready” order.

When I reached the counter, I asked one of the employees (who said her name was Alexa) if she could make my sandwich since I’d already paid and had been waiting nearly half an hour past the ready time. She told me I had to step out of line and wait off to the side — again. I explained the situation, and she still refused.

She had no problem taking the time to give me a refund, but wouldn’t take a few minutes to just make the sandwich I’d already paid for. That was at 1:31 PM — almost 30 minutes after my order was supposed to be done. The attitude I received during this whole situation was rude, dismissive, and completely unhelpful.

If your store is so busy that you’re unable to keep up with online orders, at least allow customers the option to get their food another way. Making me sit there for 30+ minutes for an online order when I could’ve just walked in and had it made in 10 makes absolutely no sense. I was already having a hard day, and this made it even worse. Really disappointing experience — I won’t be coming back.

Atmosphere: 1

Food: 1

Service: 1

Drove 30min cause its the nearest jersey mikes. Guy behind the counter made racist jokes about the Japanese because we ordered jalapeños. They proceeded to then screw up every sandwich we ordered. Couldn't even remember to add banana peppers to one of them. One single add on. Waste of a drive.

Atmosphere: 1

Food: 1

Service: 1

First time, we never will go to Subway again. These guys are top notch in service and literally best sandwich Ive had yet. Picture was what was left of a baja philly cheesesteak. The rest got devoured!

Atmosphere: 5

Food: 5

Service: 5

Ordered a veggie wrap with extra cheese and lettuce. The wrap was dry, cracked and was crumbling in my hands when eating it, there was also no extra cheese for the extra charge, or lettuce. Also ordered a veggie bowl with extra cheese and lettuce, you could see the bottom of the bowl there was so little cheese and lettuce. Calling the fulfillment of that order disappointing is putting it lightly. I don’t know who would give a dried wrap like that to a customer paying almost $13 dollars and an almost empty salad bowl for the same amount. If I could give a negative star experience for this I would.

Atmosphere: 3

Food: 1

Service: 1

Always great service. Fast and friendly. Sandwiches are always delicious

Atmosphere: 5

Food: 5

Service: 5

I had taken a big break from ordering from Jersey Mikes, but last week I decided to give it another go and 2 guys were working named Diego and Travis I think. Wow their customer service was amazing and Diego’s wonderful and peppy attitude was contagious! Made a damn good sandwich as well. Those guys make picking up take out fun.
I hope those young dudes continue to keep the good vibes going, I’ll gladly be back for more sandwiches. Hopefully I figure out how to use the app better, very helpful guys. Thanks again!

I would give a negative if I could. Three sandwiches. One correct. Two were missing all condiments. Mayo, onion, lettuce, tomato, spicy mustard. You might say a very dry sandwich that I had to put my own condiments and veggies are or drive back. Not a cheap sandwich either. How the heck do you miss everything on two sandwiches in one order. I won't be back. Totally ridiculous.

Tony and Rodrigo are awesome. These guys kick ass. Food is phenomenal as always. See these guys a couple times a week and everyone always has a great attitude. 10 stars would recommend

Atmosphere: 5

Food: 5

Service: 5

Amazing customer service! I went in just before closing time and even though they were cleaning up for the night, Braden and Tyshawn were so kind and helpful. Our sandwiches were incredible as always from this location!

Went in and the bros working at this location were the nicest bunch of guys. Even brought me a water cup and napkins when they saw I sat down at the table to eat. Just good vibes.

if you want to deal with a ridiculous general manager and have your day ruined go here. i am extremely disappointed with this location and the extreme lack of professionalism from the store general manager. my girlfriend went to pick up some sandwiches with our new born today and he was extremely rude to her from the tone in his voice to not showing respect to his employees. as she was ordering and talking with one of the employees he had to interrupt her and ask her about toppings in a very rude way like she did something wrong. this is not the first time there has been a problem with this person i have had my own issues in the past with him. i just cannot believe that he thinks he has the right to talk to anyone however they want. i really hope this general manager gets reevaluated or takes a step down because he clearly is not fit for the job based on the way he treats people. and not to mention he made the sandwiches wrong. i am extremely disappointed and will NOT be returning to this location because no person wants to have to deal with someone as immature and ridiculous as him.