German Pastry & Coffee Shop

Went here yesterday was good. Today videoed my other half to see what it was about since we are german we were excited to get more desserts. The lady behind the counter today was very very rude. And disrespectful. And I walked out.Very rude and disrespectful. We will not be coming back here. Was also told to respect the privacy when I was videoing my other half. I'm sorry but this is a public market.... rude! The only thing german about this place was the woman's attitude behind the counter..

Absolutely the worst experience ever! If there is worse than that, then put it in the review we were kicked out of the coffee shop because one of us wanted to sit down while the three teammates were ordering and she told me I could leave because I’m not obliging by her restaurant seating. When I asked if I could sit down to make a phone call while my friends were ordering she said I could leave . The rudest people ever and honestly have never experienced this!

I visited there for the first time and the pastries were presentable and delicious. Not too sweet or salty. I really enjoyed the rhubarb coffee cake! I only asked for a takeout order so I cannot review my dine in experience. The sales associates were friendly towards me while I was fighting not to purchase everything lol. This was my first time, so hopefully I can continue having positive experiences here.

This place has gone DOWNHILL! People over at Hess’s Deli and etc are nicer and efficient. I see how you treat customers. Not cool because you have to remember, not everyone has had the experience living in Germany and may not know what the etiquette is in a German restaurant. Do better ja??

1) please put a sign letting people know that there’s a maximum limit on slices of käsekuchen (cheesecake)we can buy (ie- no more than 6 slices of any one cake because “it’s half a cake”)
2) no point on tipping your server that rang our cakes up when we were told it will be a fee minutes for her to box our items. We go to Hess’s to grab a few things and when we came back—> STILL WAS NOT READY! The same gal that told us we couldn’t buy a certain amount of Käsekuchen, was then starting to pack our items when we returned, assuming that it would have been ready while we went over to Hess’s to give them time.
It’s sad to see bad reviews over the past years for this place, because you guys USED TO be awesome like…over 10+ years ago. Spent over $70+ tipping the gal for sub par service. Damn

We were first time customers. After buying sandwiches from the deli next door, we sat at a table here, assuming the deli and bakery were connected. A staff member immediately shouted that outside food wasn’t allowed. My husband responded that we were about to order, and we did.

I had already chosen my dessert because another employee mentioned they were closing soon. But the same staff member who scolded us kept going through the pastry selection, even when I tried to politely interrupt and place my order for tiramisu so we could leave. The whole interaction felt unnecessarily rude and made for a disappointing first experience.

I’d never been there before, it was NOT busy, but I was ignored by staff for awhile when I was apparently standing in the wrong area to be helped? Eventually my turn came after someone cut us in line (the staff could tell we were obviously next but chose to help them instead). I asked for a whole cake- ANY cake- and they said no but they would let me pick 2 halves. Sure, my bad for not ordering ahead but they had SO many cakes still by noon. I said okay no problem, I picked 2 different kinds. The 2 staff members took 10 minutes at least deciding who would get the cake out of the display and put it in the box only for one of them to have a whole attitude and tell me to pick something else.. I said sure I can pick something else but I asked why I needed to. The employee ignored my question about picking something else twice, until she rolled her eyes and said “it’s fine never mind” to which she throws her hands up and says “I just work here” multiple times. I wasn’t arguing, being rude, or asking for something inconvenient, so this seemed really reactive for no reason. From the moment I walked in I felt like they were annoyed by my presence. For spending nearly $100 on 2 half cakes (one of which had OLD dried up strawberries that looked awful but I couldn’t tell because they hid it in the back of the display) this was an awful experience. I don’t like to leave bad reviews but this was ridiculous from start to finish. I ended up putting fresh strawberries on the cake myself after I got home and saw it. Ultimately selling out of a certain type of cake should be a good thing, not an entire inconvenience to the business. They also had at least 7 other cakes, many of which were whole still. Not sure why selling out of something would be bad for business, but hey what do I know?

I have been coming to this bakery for its high quality baked items and delicious cakes, but I will not be returning for poor hospitality. What a shame! I apparently made a cardinal mistake by setting my backpack down at a table set for 4 while waiting to order, and Heather made me move to another table of 4 out of spite. There were only 2 other occupied tables at the time and no other customers in line. About 1.5 hours into my occupancy, Heather told me to leave the facility because they needed tables for a “really busy service for customers” despite 10 other open tables of 4 or more, 2 other tables of clients who have been here longer than I, and a line of customers of maybe 4 parties. I reminded her that I too was her customer, and she started arguing with me. I cannot understand how this facility tolerate such a rude employee..! I will not be returning as clearly I am not welcomed here.

You know if there's a line on Saturday it's the place to be! Pastries and cakes galore. Friendly staff and plenty of seating ❤️

Delicious pastries!

Nice cup of soup and half a roll. Always have to get a couple pastries for the road.

Food is great and staff is friendly

I’ve been a loyal customer for 40 years, but after my last visit I won’t be back. I brought my nieces (one of them disabled) and had them sit quietly while I waited in line. An employee came out angry, loudly scolded us, and kept yelling even after I complied. She offered to get the manager, but then continued shouting over me while I tried to speak with them — and the manager did nothing to stop it.

What should have been a special memory for my nieces turned into an upsetting experience. Completely unprofessional and disrespectful. I’ll keep going to the deli (they’re wonderful), but the bakery has lost my business.

I have been coming to this bakery for 40 years, ever since my Oma—who was from Offenbach, Germany—first introduced me to it as a place of comfort and familiarity. Today, however, may have been my last visit. I recently brought my three nieces for their first experience at the bakery. Their mother is currently deployed with the military, and creating positive memories for them during this difficult time has been very important. One of my nieces is also disabled, which makes navigating crowded spaces more challenging. Because the line was long and we intended to dine in, I asked the girls to sit quietly at a back table while I waited. They had been seated for about 10 minutes when a young blonde employee came out visibly upset and loudly asked who had children sitting in the back. I told her they were with me, and she began raising her voice, saying they couldn’t sit there until we had ordered. Although I immediately complied and called the girls back, she continued to speak to me in a disrespectful and aggressive tone. At that point, I told my nieces we would just take our order to go. Instead of de-escalating, the employee grew more confrontational, shouting at me again even after I said I would prefer to order from someone else. By then, the girls were upset, and I ultimately decided to leave. Another customer in line even commented on how unacceptable the behavior was and chose to leave as well. I understand that procedures may have changed since COVID, but I have seated myself here many times in the past year without issue. Regardless, no policy justifies an employee yelling at customers, especially in front of children. To make matters worse, when I asked to speak with a manager, this employee continued to interrupt and yell over me, and the manager did not intervene effectively. This experience was deeply disappointing, both as a longtime customer and as someone who wanted to share a special family tradition with my nieces. Instead of leaving with a happy memory, they left confused and upset by how we were treated. I will continue to support the deli, where I am always treated with kindness and respect. However, unless the bakery addresses this serious customer service issue, I will not be returning. Employees who interact with guests must be trained in professionalism, conflict resolution, and basic courtesy—none of which were displayed during this visit.

Best pastry i had the soup is the best too...i their fresh brewed coffee is the best....