Cold Stone Creamery

We stopped to get some cookie dough in a cup my daughter's mouth had 5 teeth removed all 4 wisdom, and a molar so she was getting hungry and wanted cold and soft. It's a bit on the spendy side $6.50 for the middle size cup, it was packed to the brim our Cold Stone Creamery, closed down 12 year's ago this was on our way home off the freeway. The staff, was nice clean store, quick in and out back to the freeway.

They've lost me as a customer. Ordered a Father's Day cake and when I went to pick it up, the girl had written on the wrong cake. She insisted it was the one I asked for. NO IT WAS NOT !!! She said there was nothing she could do to fix it. So, I have a $50 cake that I didn't order and don't want. This was prepaid so I had no option to just not buy it. Will never step foot in this store again.

Got 2 ice cream cakes 🎂 for my wife's birthday. Awesome 👌. Definitely recommend

Customer service is awful

I placed a to order online through the cold stone website. When I came in store to pick up I stood at the counter for several minutes. There were two girls just standing around, they didn’t seem excited about their job. When I received my order I decided to check to see if my order was correct which it wasn’t , both of my ice creams were missing waffle bowls. I walked back into the store and the girl knew exactly what I was coming back for, she said that they were out and forgot to mention it to me. She offered no solution whatsoever and when I tried to get a refund she said that a manager had to do it and that there was no manager available.Now I have to take time out of my life to try and get a refund. It’s already a pricey treat, the least that they could do is provide good costumer service.

Atmosphere: 1

Food: 1

Service: 1

Worst person, customer service was so horrible, the girls working there were talking to eachother for about 6 minutes until they helped me out, they looked at me and when a girl came over with brownish hair she came all lazy and unprofessional did not greet or say anything just threw the order on the counter and we had to come back because they had forgot our waffle cones and she said “are you guys here for the waffle cones” when she didn’t tell us anything or let us know that they were missing, then she said “I forgot” I can’t refund it because we don’t have a manager here” then she didn’t give us any other options like replacing it with something else, just very lost minded staff. They need to get rid of them, thanks.

Atmosphere: 1

Food: 3

Service: 1

We went there for our annual Halloween mix and they closed an hour early. Sign said 9pm and at 8 the lights off and lady closing out register so I opened door and asked if they closed early or new hours and she said closed early sorry.

Pretty bummed out about the service we received here. Messed up both our orders and didn’t have any waffle cones. Staff was not very friendly and didn’t seem to care about anything, as they were talking to each other for a solid 5 minutes before helping customers.

Atmosphere: 1

Food: 1

Service: 1

Pretty bummed out about the service we received here. Messed up both our orders and didn’t have any waffle cones. Staff was not very friendly and didn’t seem to care about anything, as they were talking to each other for a solid 5 minutes before helping customers.

Atmosphere: 1

Food: 1

Service: 1

I walked into this establishment for ice cream with my family service was great but uniform and apparel was not a few ladies have short shorts on and there butt is hanging out which my 9 year old daughter pointed out and my 11 year old son that’s not appropriate attire to wear for work who ever is the manager or owner should look into this not acceptable I would love a response back and they are out of a lot of ingredients that they use every day and was not able to get my ice cream made the right way

Atmosphere: 1

Food: 1

Service: 1

I used to love Cold Stone in college. It seemed like there were way more flavors to choose from and better topping selections. It wasn't bad, just nothing to write home about

Atmosphere: 3

Food: 3

Service: 5

Yesterday afternoon I came in for a waffle cone and medium size scoops for my granddaughter. Before I left...was around 2:15, I mentioned the waffle cone tasted stale. Her reply they were made just yesterday. No offers to even put in one of thier cups. Not happy. I come for a treat because of cost...but love the waffle cones. Sorry to say.....I won't be back to the Twin Lakes location again. Customer service builds your business...or can leave a bad taste in your mouth.
Pamela

I’ve ordered from here so many times but the last few they are consistently out of ingredients, the place is completely trashed, the employees look as if they never clean a thing and they themselves like messy. I don’t think I’ll be ordering from here again.

Atmosphere: 1

Food: 3

Service: 1

Came into the establishment immediately getting dirty looks from the employees. No greeting what so ever, then they March into the back office to talk. Keeping in mind I was the only person in the store at the time. Serious let down.

Atmosphere: 1

Food: 1

Service: 1

The ice cream tastes good. But, the prices are spendy.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Apple Pie a La Cold Stone