Crumbl - Marysville

Luvvvvvvv crumbl

Atmosphere: 5

Food: 5

Service: 5

Some items like choc cookies are great. A couple of the cake-type cookies/cakes aren’t cooked throughly. Kids working & some are attentive & others could care-a-less or act as such. Went after Thanksgiving & store was closed by Health department which was a bummer & a bit concerning. They wrote under the closure notice “it’s our hot water tank!” Ok…?

Atmosphere: 3

Food: 3

Service: 3

I love this place

Atmosphere: 5

Food: 5

Service: 5

Friendly staff

Atmosphere: 4

Food: 4

Service: 5

Highly recommend

Kid-friendliness: Kid friendly environment

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Milk Chocolate Chip, Oreo

‪CRUMBL 11/30‬
‪Donnie bought 6 pies at the Arlington, Washington store (he had someone else pick up. One of the pies was the cookies and cream. When opened the box at home, we noticed it was much much smaller and tin was even much smaller. I called at 9:19 pm and asked for the manager, ended up talking with the team lead who answered. Shared my concerns both that they were smaller and for having to pay a dollar more for each pie, which is our choice, I would expect they would be the same. He said that they ran out of the larger tins but they all weigh the same as they have to measure each one prior to baking. He said that it just gives the appearance of being smaller. I stated that I have a scale for weighing food items and I would check myself. Also taking pictures if not the same. I weighed and the cookies and cream which was 146 grams. Weighed the 3 key limes which varied in weight (219, 231.5 and 251.6). Called back at 9:50 pm and spoke to lead again. I explained that we did weigh and that they were so far off, with the key lime almost double. He asked me how big I thought the cookies are to which I said I don't care about the cookies, I bought the pies to which I paid more per pie. He said that the 146 grams comes to 4.4 ounces which they should measure about 4.5 ounces for the cookies and cream. I also said if they are measured then why do the key lime range from 219 to 252, he didn't respond but in all fairness I did not give him a chance because I was extremely angry and had enough of the lying. I said that I am posting on their website and sending to their corporate the pics and video. I told him that essentially he lied directly to me and he said well that is your opinion. ‬
‪Tell me how it is my opinion when he told me they are the same size but visually it gives the appearance of being smaller. Then he tells me that the weight of the cookies and cream was only 4.5 ounces. After thought, if they are using the smaller tins because they ran out of the larger size, could you imagine what they would look like in the big tin. Additionally, I looked at the nutritional information on the Crumbl site and they should all be about the same size, give or take a few grams. ‬
‪The fact that not only did he bold face lie to me on the first call, but a different lie on the second call. So I guess it was not just my opinion. This is the only store that we have had a few issues with, but will NEVER go back.‬
All, just look at the “ illusion” between the two
‪What a joke!!!‬
Crumbl, if you would like to discuss, please PM me your contact information

Atmosphere: 4

Food: 4

Service: 1

The cookies were so yummy

Parking: There was a lot of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo

Always friendly, even when they are ridiculously busy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Key Lime Pie

The manager was rude ! Do your job right !

Service: 1

i love the sweets and the smell of the savory goods.

Kid-friendliness: the kid friendliness is pretty nice i mean i don’t know how to explain but it ok.

Atmosphere: 4

Food: 3

Service: 3

Recommended dishes: Peanut Butter Cookie

Bomb cookies

Atmosphere: 5

Food: 5

Service: 5

Very busy at times but the workers are nice and the food is amazing

Atmosphere: 4

Food: 4

Service: 5

Really great and nice workers and really good cookies 10/10

Atmosphere: 5

Food: 5

Service: 5

Best cookies!

Atmosphere: 5

Food: 5

Service: 5

Who doesn't love fresh baked cookies?

Atmosphere: 5

Food: 5

Service: 5