Of the approximate 8-10 times ive patronized this restaurant within the past couple months i've no complaints until tonight's experience. I've actually enjoyed the product and service up till tonight...this one is on the managerial staff, not their minions......Cudos and Props to the Minions...I was a drive thru customer tonight at around 8:30 pm and the restaurant had a steady flow of customers before and after me. The product speaks for itself. A solid 4 star to 5 star review should be warranted and would normally be given.Whether its your 1st day on the job or your 1000th day in your career once in a while something is forgotten as you perform that task.We are human and not infallible. Tonight my "baconator" double hamburger actually underperformed and was a "baconator" single. Not the end of the world, no. Where it all went south for Wendy's was the half of a ring straight into an instant busy signal on their phone line when I called to discuss this mishap with the night time managerial staff. But, nope. No can do. Wasnt able to leave a voice message, neither. Their phone line being "off the hook" from 845 pm thru closing at 11pm pretty much says to the public that they're not interested in any customer communication whether getting "mad props for an awesome customer experience and we love your products" or "jeez, ya "f't that one up completely. Please make it better"This restaurant still has that new restaurant look and feel. The "front of the house" staff have always been professional, courteous and busy helping customers by fullfilling their orders at the front counter and at drive-thru while in the "back of the house" the cooks hustle in the kitchen prepairing the hot food they've created for the orders on their screens. There has always been staff visible cleaning everything within site.I hope this was a simple mistake of "oh s*!t, the phone was off the hook" or "damn, didn't realize I'd left my Inventory folder or General ledger leaning against the phone" when I'd set it down last and not an individuals' immature, unprofessional and reckless behavior speaking volumes to Wendy's customers....So Wendy, any way to rectify the mishap on my underperformed "baconator" double hamburger I paid for? Let me knowDanoParking: Surrounds the restaurant
Atmosphere: 4
Food: 2
Service: 2
honey badger
Breakfast is horrible. They slop it together. No care on perfection. Tasted bad too. Day or two old. Can't eat out anymore. People don't care or they don't know how to cook. Food price up too much to waste money on bad food. Seems like tv dinner or breakfast would taste better.
Food: 1
Dena Burnett
I want to leave this review because the drive up window staff have always been incredibly sweet. This means a lot to me especially since they are young! Nice to see such kind kids doing a great job. Well.done.
Food: 4
Service: 5
Recommended dishes: Grilled Chicken
Andrew Harper
Cheap and tasty
Andrew Le
Hard entrance to find and get in. Clean bathrooms and dining area. Came in on Friday evening and it wasn't busy, so got food pretty quick, and seems accurate. Has self-service drink station, which is nice.Parking: Not that many parking spaces, but I was able to find an available spot on Friday evening.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Wendy’S French Fries
Julie
My Burger was not fully cooked. We also had asked for no mayo on one of the hamburgers but it still was added.
Kerina Crane
This Wendy's in Mt Vernon needs to always make their fries fresh.Even after I said when I placed my order I wanted fresh hot fries.Regardless though when the fries cost $3.50 they should always be hot and fresh.
Atmosphere: 4
Food: 2
Service: 4
Kyle Snavely
Dining room is always closed and drive thru is unbelievably slow. They also don’t honor any of the corporate promotions or deals and it is a nightmare to get in and out of their
Atmosphere: 1
Food: 1
Service: 1
Jenn B.
Stopped here on our way to Bellingham. Very nice and welcoming staff. I noticed they didn't have Dave's Cherry Creme soda in the lobby fountain but asked if they had it in drive thru and they did. Great service and overall experience.
It's probably the most affordable fast food joint in the valley. Mobile App is worth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh
Abilene Albuquerque
Absolutely pathetic service, specifically asked for honey mustard and ranch and neither was in the bag. Was told that the straws were in the bag and what a surprise, they weren’t.
Atmosphere: 1
Food: 1
Service: 1
Dean
It’s a little tough getting to it, but it’s well worth the work. Is consistently accurate with orders. I feel safe leaving the story without checking the bag multiple times. The food is also always top quality and warm, even on delivery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Buddy Fontaine
Breakfast sandwiches are very dry and bland, they should stick with just lunches/dinners except for at this location they don't know how to properly drain the meat so my bun was soaked in grease.Used their app for the first time, did my order, set up my pick up time and paid, seemed pretty straight forward. Walked in and saw their bin where it stated to pick up online orders but didn't see mine so I sat down close by to keep an eye on it, then was approached by a very grizzly looking employee asking me what I was doing so after telling him he stated I had to “check in'' before they would start making my order… this completely defeats the purpose of online ordering, I want to walk in at my pick up time, grab my food and walk out just like at any other restaurant that does online ordering, when I questioned the employee about it he told me he doesn't “do apps” and had no knowledge about how their own company app works.Also be aware this location is difficult to get in and out of as its right next to a freeway onramp and has a street divider so if your going Westbound you have to Uturn, along with that they only have one entry and exit and its in a spot where you basically have to do a big circle around the entire building to get to the parking area or thru drive thru and if your going thru drive thru you have to do another complete circle to get out of parking lot.
Atmosphere: 2
Food: 1
Service: 1
Tess Pence
Ordered the new chicken b l.t and got a plain hard bun and a raw piece of chicken. nothing else .Very disgusting I have a picture as proof .
Fresh!!!...Never frozen!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Baked Potatoes, Fanta Orange
Of the approximate 8-10 times ive patronized this restaurant within the past couple months i've no complaints until tonight's experience. I've actually enjoyed the product and service up till tonight...this one is on the managerial staff, not their minions......Cudos and Props to the Minions...I was a drive thru customer tonight at around 8:30 pm and the restaurant had a steady flow of customers before and after me. The product speaks for itself. A solid 4 star to 5 star review should be warranted and would normally be given.Whether its your 1st day on the job or your 1000th day in your career once in a while something is forgotten as you perform that task.We are human and not infallible. Tonight my "baconator" double hamburger actually underperformed and was a "baconator" single. Not the end of the world, no. Where it all went south for Wendy's was the half of a ring straight into an instant busy signal on their phone line when I called to discuss this mishap with the night time managerial staff. But, nope. No can do. Wasnt able to leave a voice message, neither. Their phone line being "off the hook" from 845 pm thru closing at 11pm pretty much says to the public that they're not interested in any customer communication whether getting "mad props for an awesome customer experience and we love your products" or "jeez, ya "f't that one up completely. Please make it better"This restaurant still has that new restaurant look and feel. The "front of the house" staff have always been professional, courteous and busy helping customers by fullfilling their orders at the front counter and at drive-thru while in the "back of the house" the cooks hustle in the kitchen prepairing the hot food they've created for the orders on their screens. There has always been staff visible cleaning everything within site.I hope this was a simple mistake of "oh s*!t, the phone was off the hook" or "damn, didn't realize I'd left my Inventory folder or General ledger leaning against the phone" when I'd set it down last and not an individuals' immature, unprofessional and reckless behavior speaking volumes to Wendy's customers....So Wendy, any way to rectify the mishap on my underperformed "baconator" double hamburger I paid for? Let me knowDanoParking: Surrounds the restaurant
Atmosphere: 4
Food: 2
Service: 2
Breakfast is horrible. They slop it together. No care on perfection. Tasted bad too. Day or two old. Can't eat out anymore. People don't care or they don't know how to cook. Food price up too much to waste money on bad food. Seems like tv dinner or breakfast would taste better.
Food: 1
I want to leave this review because the drive up window staff have always been incredibly sweet. This means a lot to me especially since they are young! Nice to see such kind kids doing a great job. Well.done.
Food: 4
Service: 5
Recommended dishes: Grilled Chicken
Cheap and tasty
Hard entrance to find and get in. Clean bathrooms and dining area. Came in on Friday evening and it wasn't busy, so got food pretty quick, and seems accurate. Has self-service drink station, which is nice.Parking: Not that many parking spaces, but I was able to find an available spot on Friday evening.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Wendy’S French Fries
My Burger was not fully cooked. We also had asked for no mayo on one of the hamburgers but it still was added.
This Wendy's in Mt Vernon needs to always make their fries fresh.Even after I said when I placed my order I wanted fresh hot fries.Regardless though when the fries cost $3.50 they should always be hot and fresh.
Atmosphere: 4
Food: 2
Service: 4
Dining room is always closed and drive thru is unbelievably slow. They also don’t honor any of the corporate promotions or deals and it is a nightmare to get in and out of their
Atmosphere: 1
Food: 1
Service: 1
Stopped here on our way to Bellingham. Very nice and welcoming staff. I noticed they didn't have Dave's Cherry Creme soda in the lobby fountain but asked if they had it in drive thru and they did. Great service and overall experience.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It's probably the most affordable fast food joint in the valley. Mobile App is worth
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fresh
Absolutely pathetic service, specifically asked for honey mustard and ranch and neither was in the bag. Was told that the straws were in the bag and what a surprise, they weren’t.
Atmosphere: 1
Food: 1
Service: 1
It’s a little tough getting to it, but it’s well worth the work. Is consistently accurate with orders. I feel safe leaving the story without checking the bag multiple times. The food is also always top quality and warm, even on delivery.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Breakfast sandwiches are very dry and bland, they should stick with just lunches/dinners except for at this location they don't know how to properly drain the meat so my bun was soaked in grease.Used their app for the first time, did my order, set up my pick up time and paid, seemed pretty straight forward. Walked in and saw their bin where it stated to pick up online orders but didn't see mine so I sat down close by to keep an eye on it, then was approached by a very grizzly looking employee asking me what I was doing so after telling him he stated I had to “check in'' before they would start making my order… this completely defeats the purpose of online ordering, I want to walk in at my pick up time, grab my food and walk out just like at any other restaurant that does online ordering, when I questioned the employee about it he told me he doesn't “do apps” and had no knowledge about how their own company app works.Also be aware this location is difficult to get in and out of as its right next to a freeway onramp and has a street divider so if your going Westbound you have to Uturn, along with that they only have one entry and exit and its in a spot where you basically have to do a big circle around the entire building to get to the parking area or thru drive thru and if your going thru drive thru you have to do another complete circle to get out of parking lot.
Atmosphere: 2
Food: 1
Service: 1
Ordered the new chicken b l.t and got a plain hard bun and a raw piece of chicken. nothing else .Very disgusting I have a picture as proof .
Atmosphere: 1
Food: 1
Service: 1