Pizza Factory
$$ • Pizza, Italian, Chicken Wings
Hours:
5978 WA-291, Nine Mile Falls
(509) 464-3994
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We waited 45 minutes for a sub and spaghetti. Our son’s pizza got served first and was cold by the time he ate it, he waited for us. There was three employees and they still took 45 minutes. I’m sorry but that’s just ridiculous. I was given the excuse that there was not anyone else who knew how to make my sub? Really? What do they do when that one person isn’t there and someone orders what I did? They had enough time to gossip about their boss though…
Too bad they are the only game up in Suncrest!! The pizza is OK...BUT...everytime...EVERYTIME...I call I am put on hold for no less than 5 mins. For their prices they should have as many people answering the phones as they have lines if they're that busy, but when we go in and pick up (on the rare occasions we actually get through) it never looks like they're extremely busy. And if you order online via their app they always give a wait time of an hour. Guess I'll make my own...read full review
Extremely expensive. Was lied to twice about arrival time of my delivery. Ends up showing up over an hour and a half later to the house. Owners unwilling to refund anything or offer a discount. HORRIBLE SERVICE
Ratings
Menu
Hours
| Monday | 11AM - 9PM |
| Tuesday | 11AM - 9PM |
| Wednesday | 11AM - 9PM |
| Thursday | 11AM - 9PM |
| Friday | 11AM - 10PM |
| Saturday | 11AM - 10PM |
| Sunday | 12 - 9PM |
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Pizza Factory serves great pizzas with hand-made hand-tossed crust and a variety of sauces and toppings. The restaurant is clean and has a friendly service. Customers appreciate the fresh and delicious ingredients, with options to customize their pizzas, like adding onions, black olives, bacon, and jalapenos on white sauce. While the prices are on the high end, many believe the quality and options, including gluten-free crust and vegetarian choices, make it worth a visit. The restaurant also offers convenient parking with a flat, even lot and wheelchair accessibility. However, some customers have mentioned that add-ons can be pricey, such as blue cheese for salads, and that they felt the service was somewhat distracted during closing hours. Despite this, the overall experience is positive for those who enjoy good pizza, making it a place for returning visits.