“I rarely eat at Applebee’s, but the staff at the South Hill Mall location just earned a regular customer for life.
During a chaotic, busy holiday shift, a customer at a nearby table lost her mind—screaming, throwing her plate, and verbally abusing the staff. The server, Krystal, and the manager, Pamela, handled this volatile situation with an unbelievable level of grace, dignity, and cool-headed professionalism. Pamela fiercely protected her server, defused the chaos, and even took time to comfort another guest who was left shaken up by the scene.
It is rare to see such outstanding leadership and composure under pressure. Krystal and Pamela are absolute rockstars and a massive asset to this company. Give these women a raise!“
“Great food great service. Nice staff. The menu is always changing so good variety of delicious burgers, salads and appetizers. I got a cheese dip burger the last time I went the cheese dip went great with the burger and fries. We frequent this location. I always like going to Apple Bee’s.“