They make every car pull up out front . I work down road. And last 2 times so many cars your stuck not even pulling out of drive through. They have only 1 person working Management who makes schedule needs to be fired. This store is going to crap!! Food horrible, and always forget items. It’s not ran good anymore.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Russell Owens
Food was really good, service was good, but they forgot to give the 4 nuggets. We had already left, but will definitely revisit them.
Atmosphere: 5
Food: 5
Service: 4
Shawn “MONEY BAGS” Miller
It's was plain Jane Jack in the crack, it's open late night enough said!!
I’ve been to this location twice and have had items missing from both orders. I normally check to see that everything is there but this time I went through the drive through and they asked me to wait at the front. Not only did my order take 25 minutes to get done but I trusted everything was there because I was in a hurry and when I got home I was missing 5 items! 4 tacos and a burger and I live 20 minutes away so I wasn’t going to go back. Very disappointed
Atmosphere: 1
Food: 3
Service: 2
David Schuyler Barrameda
They removed the buns on my cheeseburger, instead putting the patties in a box, and they didnt even give us straws for our shakes :C not cool man
Food: 3
Service: 2
lizzbeth castaneda
Whoever you have on morning today 12/16/2024@ 4:30 am. Terrible TERRIBLE customer service. The other person working a few mornings ago so amazing 10/10 was super sweet and seemed like she knew what she was doing. Whomever is there with the high dark haired bun with a stick up her ass does not know how to do her job. Thank you.
Atmosphere: 2
Food: 3
Service: 1
Tina Cole
This was the worst customer service ever! It was literally 130 am and I stopped to get my husband and I a burger and there was no one in line or in the store , and they said "yea well be right with you!" TEN MINUTES LATER.... NOTHING! So I said "hello?" He said "YES MAM I SAID ID BE RIGHT WITH YOU!" Hella rude so I drove off. This is NOT HOW YOU GIVE GOOD CUSTOMER SERVICE . I will never go here again
Atmosphere: 1
Food: 1
Service: 1
Eric Seiler
Its Jack in the box you know? This particular one in the Tri-cities has always had good service though.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Ultimate Cheeseburger
Daniela Zavala
Customer service is so bad. Very rude and rushed.
Atmosphere: 1
Food: 3
Service: 1
Phil Lowry
Good crew, best little burger for $5, but too much stuff in it.
The quality of food is always weirdly high. It's crazy to me just how good everything is and how diverse the menu. This location is pretty fast and accurate most of the time, but double check everything before you leave if you have to pull around out of the drive through they don't always keep track of what you did or didn't get before at the window.
Didn't have a pleasant experience. Was late to pick up food I had ordered on their app due to my mother getting into a car accident & had to go pick up my younger brother but before I could explain any of that, the man at the counter refused to give me my food, the food I ordered & paid for. So I ordered some more food, went thru the drive through this time & asked for both orders. He was extremely aggressive, rude, & unpleasant. Told me he's lucky he's doing it this time for me but next time they won't because they throw out food after an hour if you don't pick it up. I didn't even bother explaining what had happened and why I was late because I was so shocked at his attitude. They also messed up my order and forgot to put the sauce on the bag qnd I had to pay for the sauce on my card by itself for 27 cents because I had forgot to order it with my first two orders. When I called to complain the lady at first sounded smug when I had told her that I had ordered my 4 tacos with no sauce and that 2 of them did have sauce and that I didn't receive the ranch I bought. She asked "well are you gonna come all the back for the ranch then?" And I told her no and began to break down crying and explained to her how the man was so disrespectful and why I was late to pick up my food. After that she changed her tone and became apologetic. Still overall experience is pretty crappy.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Large Curly Fries, Jumbo Jack
Andrew Massey (Drew)
Overall decently fast production, and the staff are well organized. Food was a little dry, and the atmosphere is getting a little out of date, but not bad.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ultimate Cheeseburger, Fries
Michael Lake
I made a mobile order for 10 tacos and a large fry. After waiting on the side for 15 mins they finally bring out the tacos, after we parked and started to eat we noticed 6 of them were severely undercooked, like cold. I go back and ask for them to be remade where one of the female workers (didn't have a name tag, none of them did) and she told me they gave me tacos that was passed time and they should be fine but I told her I don't want them and want them remade and she was snotty about it but agreed. Then she went back and started talking in Spanish to one of the other employees that made the tacos "supposedly the tacos were cold" with hand motions, and laughing about the whole situation and I had her feel them to prove I wasn't lieing. So I then asked to speak with a district manager she refused, then I explained I know there is a # I can call to talk to someone. She then made a phone call to the store manager "Sergio". Then gave me the number afterwards. I explained everything that happened and he told me that didn't happen very rudely and "I know my employees" I asked if he was here and seen the camera and he said "no" so I said how do you know they didn't do that. Look at the cameras and see what they did. He said I will (doubtful) and told me I could either get a refund with him tomorrow or they will make the tacos and that's it but stated "I know my employees they would never do that" and said "I was being difficult and that was the only two choices I had" I asked if I could speak to the district manager and he says I am as far as anyone can talk to I told him there needs to be someone that checks the stores I can discuss this with and he simply said no. So instead of arguing with him I said thank you and bye.
I would love to talk to someone about the unprofessional I received over this. There really needs to be training, specifically with the store manager saying he knows his employees but he truly doesn't know what they're doing when he is gone.
Check the camera. I arrived at 7:34 Pacific time with a Walmart bag full of tacos. Then watch how your workers act after it. Just because I'm white doesn't mean I don't understand Spanish and you can be rude about it, hopefully someone actually takes this seriously and correct it so others can be treated better.
I love coming to this jack in the box, would come so often, but after this experience I'd rather drive from Richland to Kennewick or Pasco and go there instead after this.
They make every car pull up out front .
I work down road. And last 2 times so many cars your stuck not even pulling out of drive through. They have only 1 person working
Management who makes schedule needs to be fired. This store is going to crap!! Food horrible, and always forget items. It’s not ran good anymore.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cheeseburger
Food was really good, service was good, but they forgot to give the 4 nuggets. We had already left, but will definitely revisit them.
Atmosphere: 5
Food: 5
Service: 4
It's was plain Jane Jack in the crack, it's open late night enough said!!
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Sourdough Jack, Curly Fries, Sandwich
I’ve been to this location twice and have had items missing from both orders. I normally check to see that everything is there but this time I went through the drive through and they asked me to wait at the front. Not only did my order take 25 minutes to get done but I trusted everything was there because I was in a hurry and when I got home I was missing 5 items! 4 tacos and a burger and I live 20 minutes away so I wasn’t going to go back. Very disappointed
Atmosphere: 1
Food: 3
Service: 2
They removed the buns on my cheeseburger, instead putting the patties in a box, and they didnt even give us straws for our shakes :C not cool man
Food: 3
Service: 2
Whoever you have on morning today 12/16/2024@ 4:30 am. Terrible TERRIBLE customer service. The other person working a few mornings ago so amazing 10/10 was super sweet and seemed like she knew what she was doing. Whomever is there with the high dark haired bun with a stick up her ass does not know how to do her job. Thank you.
Atmosphere: 2
Food: 3
Service: 1
This was the worst customer service ever! It was literally 130 am and I stopped to get my husband and I a burger and there was no one in line or in the store , and they said "yea well be right with you!" TEN MINUTES LATER.... NOTHING! So I said "hello?" He said "YES MAM I SAID ID BE RIGHT WITH YOU!" Hella rude so I drove off. This is NOT HOW YOU GIVE GOOD CUSTOMER SERVICE . I will never go here again
Atmosphere: 1
Food: 1
Service: 1
Its Jack in the box you know? This particular one in the Tri-cities has always had good service though.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Ultimate Cheeseburger
Customer service is so bad. Very rude and rushed.
Atmosphere: 1
Food: 3
Service: 1
Good crew, best little burger for $5, but too much stuff in it.
Restaurantji Recommends
The quality of food is always weirdly high. It's crazy to me just how good everything is and how diverse the menu. This location is pretty fast and accurate most of the time, but double check everything before you leave if you have to pull around out of the drive through they don't always keep track of what you did or didn't get before at the window.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Loaded Breakfast Sandwich, Large Curly Fries, Curly Fries, Jack's Spicy Chicken
Didn't have a pleasant experience. Was late to pick up food I had ordered on their app due to my mother getting into a car accident & had to go pick up my younger brother but before I could explain any of that, the man at the counter refused to give me my food, the food I ordered & paid for. So I ordered some more food, went thru the drive through this time & asked for both orders. He was extremely aggressive, rude, & unpleasant. Told me he's lucky he's doing it this time for me but next time they won't because they throw out food after an hour if you don't pick it up. I didn't even bother explaining what had happened and why I was late because I was so shocked at his attitude. They also messed up my order and forgot to put the sauce on the bag qnd I had to pay for the sauce on my card by itself for 27 cents because I had forgot to order it with my first two orders. When I called to complain the lady at first sounded smug when I had told her that I had ordered my 4 tacos with no sauce and that 2 of them did have sauce and that I didn't receive the ranch I bought. She asked "well are you gonna come all the back for the ranch then?" And I told her no and began to break down crying and explained to her how the man was so disrespectful and why I was late to pick up my food. After that she changed her tone and became apologetic. Still overall experience is pretty crappy.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Large Curly Fries, Jumbo Jack
Overall decently fast production, and the staff are well organized. Food was a little dry, and the atmosphere is getting a little out of date, but not bad.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Ultimate Cheeseburger, Fries
I made a mobile order for 10 tacos and a large fry.
After waiting on the side for 15 mins they finally bring out the tacos, after we parked and started to eat we noticed 6 of them were severely undercooked, like cold.
I go back and ask for them to be remade where one of the female workers (didn't have a name tag, none of them did) and she told me they gave me tacos that was passed time and they should be fine but I told her I don't want them and want them remade and she was snotty about it but agreed. Then she went back and started talking in Spanish to one of the other employees that made the tacos "supposedly the tacos were cold" with hand motions, and laughing about the whole situation and I had her feel them to prove I wasn't lieing. So I then asked to speak with a district manager she refused, then I explained I know there is a # I can call to talk to someone. She then made a phone call to the store manager "Sergio". Then gave me the number afterwards. I explained everything that happened and he told me that didn't happen very rudely and "I know my employees" I asked if he was here and seen the camera and he said "no" so I said how do you know they didn't do that. Look at the cameras and see what they did. He said I will (doubtful) and told me I could either get a refund with him tomorrow or they will make the tacos and that's it but stated "I know my employees they would never do that" and said "I was being difficult and that was the only two choices I had" I asked if I could speak to the district manager and he says I am as far as anyone can talk to I told him there needs to be someone that checks the stores I can discuss this with and he simply said no. So instead of arguing with him I said thank you and bye.
I would love to talk to someone about the unprofessional I received over this. There really needs to be training, specifically with the store manager saying he knows his employees but he truly doesn't know what they're doing when he is gone.
Check the camera. I arrived at 7:34 Pacific time with a Walmart bag full of tacos. Then watch how your workers act after it. Just because I'm white doesn't mean I don't understand Spanish and you can be rude about it, hopefully someone actually takes this seriously and correct it so others can be treated better.
I love coming to this jack in the box, would come so often, but after this experience I'd rather drive from Richland to Kennewick or Pasco and go there instead after this.
Atmosphere: 1
Food: 1
Service: 1
Great food
Atmosphere: 4
Food: 5
Service: 5
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