Wake Up Call - GWay

Monday at 430pm. Slow in lobby and one car in drive through. Horribly rude employee. Didn't even care to make my drink how I asked. I always tip decent. Second time I've had horrible service from this girl. I've been a long time customer won't be going back to the location on gway. Hire someone who wants to be in customer serive

Friendly customer service. Love the happy hour special

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Peach Ring Madhatter

I’ve visited this coffee shop several times recently, and while the atmosphere and the coffee are generally great, I've been increasingly frustrated with the service. Over the past month, I've experienced long wait times on three separate occasions, which is becoming a pattern rather than a one-off. The staff, as always, are friendly and hardworking, but the issue seems to stem from poor management and prioritization of orders.
It’s clear that the staff are doing their best to keep up, but there doesn’t seem to be a system in place to handle the flow of orders efficiently. On multiple visits, I've noticed that drinks are being prepared in an order that doesn’t make sense—some customers who arrived after me were served first, and my order, a simple coffee, took much longer than more complex ones.
While I understand busy periods are inevitable, the recurring nature of these delays points to a lack of adequate planning or support from the management team. The staff shouldn't be shouldering the blame for this issue; it’s the responsibility of the management to ensure there's enough support and proper systems in place to handle the volume, especially during peak hours.
Overall, this coffee shop has a lot of potential, and when the service is on point, it’s excellent. I just hope management takes the necessary steps to improve the ordering process, because it’s a real downside to what could otherwise be a top-tier spot.

Atmosphere: 3

Service: 2

They are all friends here.
Chorizo Burrito & blended Mocha with 2 extra shots....so yummy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Latte Mocha

I would like some drink with my ice next time. 🙃

Atmosphere: 1

Food: 1

Service: 1

The gentleman taking my order at the drive thru was very nice. Chorizo egg burrito was solid and the coffee as well

Atmosphere: 5

Food: 5

Service: 5

Good coffee, good music and atmosphere. Need to make some stairs on the hill to the park. Made going up and down to the lower parking way easier when the upper lot is full.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Rocket

This is the second time I’m waiting more than 15+ minutes in drive through. You would have thought I’d learn the first time. Not sure why the service is so slow, but I won’t be back at this location at least.

Atmosphere: 4

Service: 1

Does anyone knows if this place have internet ? I’m planning to stop by during a road trip to work remotely for a few hours

Atmosphere: 5

Food: 5

Service: 5

First pumpkin spice latte of the season is orgasmic…. Nailed it!

Atmosphere: 5

Food: 5

Service: 5

They are usually pretty quick with orders and so far I haven't had an issue with them. Always great coffee but I haven't tried any of their food items

Service: 5

Recommended dishes: The Rocket, Milky Way

Such a cute little place! Stopped in for a cup of coffee, but I was amazed how inviting it looked. Nice and clean with plenty of seating. They also have a nice outdoor area and a garage door that can be opened to the outdoor area for easy seating.

Atmosphere: 5

Service: 5

Thank you for always being friendly!! I'm so glad you are in TC ❤️

Atmosphere: 5

Food: 5

Service: 5

If you want a drink that tastes like you're eating a reeses pb cup then go see Sam!! Oh my gosh, best drink I've ever had!!!

Food: 5

Service: 5

My husband ordered breakfast burritos and received hard over cooked biscuits. Tried calling the store and no one answered

Food: 1