I have mixed feelings about my visit. First, let me say this: the cookies were absolutely amazing—easily some of the best I’ve had in a long time. If I were rating the product alone, it would be a solid 5 stars. Unfortunately, the service and staffing situation completely tainted the experience.
There was one woman working the front entirely alone, trying to take orders, prep them, and keep things moving for a line of at least 18 people. Meanwhile, two other staff members were clearly visible in the back, doing absolutely nothing to help. Laughing, chatting, completely ignoring the chaos up front. It was hard to watch—this woman was hustling nonstop and visibly stressed while they just stood there.
It honestly felt disrespectful not only to the customers, but to their coworker who was left to drown while they didn’t lift a finger. Whether it’s a management issue or just blatant disregard for team responsibility, something needs to be addressed here. Great product means little if the experience is overshadowed by poor service and internal neglect.
Please do better. The person working alone deserves support, and your customers deserve a smoother experience
Amanda Conn
The place seemed under staffed but the workers were friendly.
Grace Watkins
It was very good till I got don't to the last part and I was chewing and I thought it was marshmallow or something at my mouth whole time it was a piece of hair stuck in my throat this is very disgusting
Jupeira Stewart
I first had insomnia cookies in Portland, OR and they were delicious, warm, soft and look just like the pictures. However the cookies here at the Capital Hill location were below standard to say the least. My cookies weren't warm, they were hard and there was no consistency in texture amongst all cookies. Very disappointed to drive from pierce county for this. Hopefully they will get it together soon.
Monali Agarwal
Really enjoyed my warm chocolate chunk cookie, staff was nice too.
Well After 40
Really fun experience for warm cookies and delicious ice cream! It's as simple as simple could be: ice cream and warm cookies served fresh. Love having the selection of cookies in two different sizes and the options to have combos. Our server was extremely helpful and explained the ordering process to us. My boys were delighted and enjoyed their treat!
Rokko Kuhtz
Cookies are extremely small for the price, you are probably better off just buying the cookie from the supermarket. These three cookies on the picture costed me 10 dollars and I could get a pack of these that are even bigger from the supermarket for half the price. Only worth going for the Cookie Ice Cream Sandwiches.
Darelle Harris
I lived in Vegas for a year and I used to go to Insomnia down there all the time. So happy they opened one here too!!! I love this place!! Cookies are sooooo good and always warm
Jaime McCampbell
Did I get the bad batch? Ordered around 10:30 pm. Met the delivery guy at my door. They were barely warm and of the variety I ordered, no cookie was terribly good. I tried to warm them up and try again the next day and still a disappointment.
Ashy Kay
I went in had a really bad day, and they offered me cookies with so much love. Love this place already can’t wait to keep visiting. One of the best cookie places ever!
I just moved to Washington from the south and the cashier at this location was very pleasant. The cookie was; moist, warmed and delicious. I will definitely return, keep up the great work in making every person no matter their race, feel like a valued customer.
Kim
Fast delivery of hot fresh cookies! Best treat ever, need to try the ice cream!
Michael Schultz
Easy online delivery, cookies arrived warm and on time
Morgue Anne
SUPER friendly staff, very easy online ordering. I was very surprised at the size of the cookies, thinking at that price point of $20 for a 6 pack that they'd be comparable to other cookie-forward chains but they're pretty standard smallish size. That being said I LOVE that there's a late night snack spot next to Neighbours.
Photo of six pack after I'd already eaten half of one. Marker for scale.
Leah Hawkins
The people here are super nice and helpful, I’m so glad to see an Insomnia in Capitol Hill it’s definitely needed! It’s also very delicious and honestly worth the price considering how much better it tastes than its competitors 😉
Review:
I have mixed feelings about my visit. First, let me say this: the cookies were absolutely amazing—easily some of the best I’ve had in a long time. If I were rating the product alone, it would be a solid 5 stars. Unfortunately, the service and staffing situation completely tainted the experience.
There was one woman working the front entirely alone, trying to take orders, prep them, and keep things moving for a line of at least 18 people. Meanwhile, two other staff members were clearly visible in the back, doing absolutely nothing to help. Laughing, chatting, completely ignoring the chaos up front. It was hard to watch—this woman was hustling nonstop and visibly stressed while they just stood there.
It honestly felt disrespectful not only to the customers, but to their coworker who was left to drown while they didn’t lift a finger. Whether it’s a management issue or just blatant disregard for team responsibility, something needs to be addressed here. Great product means little if the experience is overshadowed by poor service and internal neglect.
Please do better. The person working alone deserves support, and your customers deserve a smoother experience
The place seemed under staffed but the workers were friendly.
It was very good till I got don't to the last part and I was chewing and I thought it was marshmallow or something at my mouth whole time it was a piece of hair stuck in my throat this is very disgusting
I first had insomnia cookies in Portland, OR and they were delicious, warm, soft and look just like the pictures. However the cookies here at the Capital Hill location were below standard to say the least. My cookies weren't warm, they were hard and there was no consistency in texture amongst all cookies. Very disappointed to drive from pierce county for this. Hopefully they will get it together soon.
Really enjoyed my warm chocolate chunk cookie, staff was nice too.
Really fun experience for warm cookies and delicious ice cream! It's as simple as simple could be: ice cream and warm cookies served fresh. Love having the selection of cookies in two different sizes and the options to have combos. Our server was extremely helpful and explained the ordering process to us. My boys were delighted and enjoyed their treat!
Cookies are extremely small for the price, you are probably better off just buying the cookie from the supermarket. These three cookies on the picture costed me 10 dollars and I could get a pack of these that are even bigger from the supermarket for half the price. Only worth going for the Cookie Ice Cream Sandwiches.
I lived in Vegas for a year and I used to go to Insomnia down there all the time. So happy they opened one here too!!! I love this place!! Cookies are sooooo good and always warm
Did I get the bad batch? Ordered around 10:30 pm. Met the delivery guy at my door. They were barely warm and of the variety I ordered, no cookie was terribly good. I tried to warm them up and try again the next day and still a disappointment.
I went in had a really bad day, and they offered me cookies with so much love. Love this place already can’t wait to keep visiting. One of the best cookie places ever!
Restaurantji Recommends
I just moved to Washington from the south and the cashier at this location was very pleasant. The cookie was; moist, warmed and delicious. I will definitely return, keep up the great work in making every person no matter their race, feel like a valued customer.
Fast delivery of hot fresh cookies! Best treat ever, need to try the ice cream!
Easy online delivery, cookies arrived warm and on time
SUPER friendly staff, very easy online ordering. I was very surprised at the size of the cookies, thinking at that price point of $20 for a 6 pack that they'd be comparable to other cookie-forward chains but they're pretty standard smallish size. That being said I LOVE that there's a late night snack spot next to Neighbours.
Photo of six pack after I'd already eaten half of one. Marker for scale.
The people here are super nice and helpful, I’m so glad to see an Insomnia in Capitol Hill it’s definitely needed! It’s also very delicious and honestly worth the price considering how much better it tastes than its competitors 😉
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