My Husband and I visited this place today while on vacation. I asked the staff for the zip code so I can utilize my Subway app. The manager stated he didn't know the zip code in a very rude tone then proceeded to play on his phone in a dismissive manner. We left and went to the Subway on 4th Ave for better service. Such disgusting behavior.
Atmosphere: 1
Service: 1
Sherif Nuru
Your staff is absolutely horrible. I’ve never been to a subway this bad where your employees just refused to work or help out any of the customers they’ve been saying that the toaster is down for weeks when they’re lying they choose customers to toast for I walked in, seen a bunch of customers sitting down with toasted sandwiches when I asked if the sandwich toaster was working, the worker told me no, even though I knew he was lying. I tried to make a cold sandwich he made it all while I was watching him, then tried to toast it with vegetables on it and sauce already on it when I asked him why he would do that, and when he was ever trying to do that, he said he was reading the receipt and I told him to toast it at the end again I asked him when were you ever trained to make a sandwich like that and he ignored me I asked him again if you were gonna toast it anyway why tell me the toaster doesn’t work. I only picked that sandwich Because he said the toaster doesn’t work then he continue to ignore me. This type of behavior is unacceptable from workers that are supposed to be handling our food if I didn’t come in to watch him make my sandwich you would’ve toasted it with all the sauce and vegetable on it and then served it to me. Who does this you need to have some kind of accountability for your employees I’m expecting a call.
Food: 1
Rhona
This Subway location provides the worst experience I've ever encountered. It's a disservice to the brand, and corporate intervention is urgently needed. The staff appears utterly disengaged, consistently avoiding orders and claiming to be out of basic ingredients – a claim I find hard to believe for a Subway, especially after three such visits. The two employees exhibit extreme laziness. The male worker frequently hides in the back, forcing his coworker, who struggles with English, to manage alone. Their lack of customer service and poor work ethic are single-handedly driving away business. The issue isn't the neighborhood; it's the incompetent and apathetic staff!
Atmosphere: 1
Food: 1
Service: 1
Renae Landry
I’ve been to this location 3 times and they somehow mess up my order every time…
Atmosphere: 1
Food: 1
Service: 1
Erick Bernardo Quintero Villegas
The worst situation that I had lived ever on a fast food service, I am from Mexico and I was not able to understand clearly what the man on the counter mentioned, being super coarse and treated me as a dumb person, I decided to not got anything from there and leave the place. Really sad for people that come to visit Seattle :( being foreign.
Mac Patterson
Not open 24/7 as advertised, worker in store wouldn't respond to customer at door, no signs on door explaining why.
Service: 1
Eric Garish
Food was pretty good. I stumbled upon it roaming around Seattle. I got the Philly with steak and provolone cheese. It was in a homelessness area but was affordable and when I asked to use the bathroom the girl.working let me because I had to go so bad. Overall it was a good experience the food was fresh and I sat down and ate in peace.
Atmosphere: 4
Food: 5
Service: 5
Barbara Pawling
Difficult to park, street parking only. The service here was absolutely terrible. I went inside and was acknowledged but then the lady behind the counter got on her personal phone and talked about whether or not another gal could work and get paid. This went on for at least 15 minutes, she did get the bread out for the 4 sandwiches I wanted to order, but never proceeded any further. I asked twice how long it would be but she was more concerned about the person on the phone. She finally after at least 15 minutes that it was going to be awhile. I told her I was leaving, and she told me to have a nice day. Wow! Having worked in the service industry for years, I found the whole experience awful. I will never/ever go back to this Subway restaurant. In fact, it'll be a miracle if I or anyone I know will return to ANY Subway restaurant. There are other sandwich shops that value my business. This one certainly did not. Do Not Recommend
Atmosphere: 1
Food: 1
Service: 1
Sean Johnson (Westrain's Boss)
The the worst Subway ever its 6/1/2025 12:03 pm second, in line and I am discussing the foot long nachos, width, the person in front of me he grabs the sandwich and says, have a nice day. I say you do the same i tell the young lady what I want she sneezes into her gloves im waiting for her to change them then she ask me to reach behind me and grab the doritos that she's getting paid to make for me as a customer, and hand them to her i ask if she can change her gloves she she immediately did it gets an attitude. And does so i'll tell her I want steak. And as She gets ready to grab it. A guy who was standing around comes in and asks if he can use the bathroom, she stops what she's doing, enhance him at the bathroom key. And then comes back to my order. With the same gloves on that, she just handed the man with the bathroom key and proceeds to fill my order. Totally unsanitary I just said nope im cool and walked out i sincerely hope that someone steps in to help because bacteria is written all over the menu!
Flavio is amazing! Just got done with a crazy rush but still made sure to take the time to make me feel welcomed and taken care of! 10/10 Would definitely recommend sliding through and showing some love to the Lenora location! Give that man a raise!
Atmosphere: 5
Food: 5
Service: 5
sean liu
Great food and service!
Atmosphere: 3
Food: 5
Service: 5
Christopher Brendan Hughes
Downtown open 24 hrs
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Savory Rotisserie-Style Chicken Caesar Signature Wrap, Meatball Marinara
Philip Burbidge
The man behind the counter was working very hard, but holy gods this place is awful.
They were out of cookies. Out of pepperoni. Out of Parmesan cheese. Out of 90% of their fountain drinks, including 100% of their non-sugared fountain drinks. Out of many of their bottled drinks, including almond all their non-sugared bottled drinks.
And that’s just the things I verified them being out of during my order. And they didn’t tell anyone they were out of these things until the last minute, after they’d already committed to their orders.
Worse—and I’m no lawyer but I’m pretty sure this is illegal—the prices on their menu are wrong. (The man behind the counter told me they’re “going to be changed,” but could not say when.) I ordered a footlong #6, which the menu says costs less than $11. It rang up at $14. That’s not even a small difference; the actual price is nearly 40% higher than the quoted price—which would be bad even if they’d been able to actually make my order, without being out of several key ingredients! And again, they don’t tell you this until after you’ve ordered—or, in the case of the fountain drinks, until after you’ve paid!
I am actually going to try and report them to Weights and Measures about the pricing inaccuracies.
Atmosphere: 1
Food: 2
Service: 1
Ben Berman
Don’t waste money on a drink unless it’s bottled or canned, the fountain is watered down
My Husband and I visited this place today while on vacation. I asked the staff for the zip code so I can utilize my Subway app. The manager stated he didn't know the zip code in a very rude tone then proceeded to play on his phone in a dismissive manner. We left and went to the Subway on 4th Ave for better service. Such disgusting behavior.
Atmosphere: 1
Service: 1
Your staff is absolutely horrible. I’ve never been to a subway this bad where your employees just refused to work or help out any of the customers they’ve been saying that the toaster is down for weeks when they’re lying they choose customers to toast for I walked in, seen a bunch of customers sitting down with toasted sandwiches when I asked if the sandwich toaster was working, the worker told me no, even though I knew he was lying. I tried to make a cold sandwich he made it all while I was watching him, then tried to toast it with vegetables on it and sauce already on it when I asked him why he would do that, and when he was ever trying to do that, he said he was reading the receipt and I told him to toast it at the end again I asked him when were you ever trained to make a sandwich like that and he ignored me I asked him again if you were gonna toast it anyway why tell me the toaster doesn’t work. I only picked that sandwich Because he said the toaster doesn’t work then he continue to ignore me. This type of behavior is unacceptable from workers that are supposed to be handling our food if I didn’t come in to watch him make my sandwich you would’ve toasted it with all the sauce and vegetable on it and then served it to me. Who does this you need to have some kind of accountability for your employees I’m expecting a call.
Food: 1
This Subway location provides the worst experience I've ever encountered. It's a disservice to the brand, and corporate intervention is urgently needed. The staff appears utterly disengaged, consistently avoiding orders and claiming to be out of basic ingredients – a claim I find hard to believe for a Subway, especially after three such visits. The two employees exhibit extreme laziness. The male worker frequently hides in the back, forcing his coworker, who struggles with English, to manage alone. Their lack of customer service and poor work ethic are single-handedly driving away business. The issue isn't the neighborhood; it's the incompetent and apathetic staff!
Atmosphere: 1
Food: 1
Service: 1
I’ve been to this location 3 times and they somehow mess up my order every time…
Atmosphere: 1
Food: 1
Service: 1
The worst situation that I had lived ever on a fast food service, I am from Mexico and I was not able to understand clearly what the man on the counter mentioned, being super coarse and treated me as a dumb person, I decided to not got anything from there and leave the place. Really sad for people that come to visit Seattle :( being foreign.
Not open 24/7 as advertised, worker in store wouldn't respond to customer at door, no signs on door explaining why.
Service: 1
Food was pretty good. I stumbled upon it roaming around Seattle. I got the Philly with steak and provolone cheese. It was in a homelessness area but was affordable and when I asked to use the bathroom the girl.working let me because I had to go so bad. Overall it was a good experience the food was fresh and I sat down and ate in peace.
Atmosphere: 4
Food: 5
Service: 5
Difficult to park, street parking only. The service here was absolutely terrible. I went inside and was acknowledged but then the lady behind the counter got on her personal phone and talked about whether or not another gal could work and get paid. This went on for at least 15 minutes, she did get the bread out for the 4 sandwiches I wanted to order, but never proceeded any further. I asked twice how long it would be but she was more concerned about the person on the phone. She finally after at least 15 minutes that it was going to be awhile. I told her I was leaving, and she told me to have a nice day. Wow! Having worked in the service industry for years, I found the whole experience awful. I will never/ever go back to this Subway restaurant. In fact, it'll be a miracle if I or anyone I know will return to ANY Subway restaurant. There are other sandwich shops that value my business. This one certainly did not. Do Not Recommend
Atmosphere: 1
Food: 1
Service: 1
The the worst Subway ever its 6/1/2025 12:03 pm second, in line and I am discussing the foot long nachos, width, the person in front of me he grabs the sandwich and says, have a nice day. I say you do the same i tell the young lady what I want she sneezes into her gloves im waiting for her to change them then she ask me to reach behind me and grab the doritos that she's getting paid to make for me as a customer, and hand them to her i ask if she can change her gloves she she immediately did it gets an attitude.
And does so i'll tell her I want steak. And as
She gets ready to grab it. A guy who was standing around comes in and asks if he can use the bathroom, she stops what she's doing, enhance him at the bathroom key.
And then comes back to my order. With the same gloves on that, she just handed the man with the bathroom key and proceeds to fill my order. Totally unsanitary I just said nope im cool and walked out i sincerely hope that someone steps in to help because bacteria is written all over the menu!
Atmosphere: 1
Food: 1
Service: 1
Great service
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Flavio is amazing! Just got done with a crazy rush but still made sure to take the time to make me feel welcomed and taken care of!
10/10 Would definitely recommend sliding through and showing some love to the Lenora location! Give that man a raise!
Atmosphere: 5
Food: 5
Service: 5
Great food and service!
Atmosphere: 3
Food: 5
Service: 5
Downtown open 24 hrs
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Savory Rotisserie-Style Chicken Caesar Signature Wrap, Meatball Marinara
The man behind the counter was working very hard, but holy gods this place is awful.
They were out of cookies.
Out of pepperoni.
Out of Parmesan cheese.
Out of 90% of their fountain drinks, including 100% of their non-sugared fountain drinks.
Out of many of their bottled drinks, including almond all their non-sugared bottled drinks.
And that’s just the things I verified them being out of during my order. And they didn’t tell anyone they were out of these things until the last minute, after they’d already committed to their orders.
Worse—and I’m no lawyer but I’m pretty sure this is illegal—the prices on their menu are wrong. (The man behind the counter told me they’re “going to be changed,” but could not say when.) I ordered a footlong #6, which the menu says costs less than $11. It rang up at $14. That’s not even a small difference; the actual price is nearly 40% higher than the quoted price—which would be bad even if they’d been able to actually make my order, without being out of several key ingredients! And again, they don’t tell you this until after you’ve ordered—or, in the case of the fountain drinks, until after you’ve paid!
I am actually going to try and report them to Weights and Measures about the pricing inaccuracies.
Atmosphere: 1
Food: 2
Service: 1
Don’t waste money on a drink unless it’s bottled or canned, the fountain is watered down
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