Dairy Queen Grill & Chill

JANNIFER, the woman with glasses was very rude, unacceptable. She offered no explanation for the long wait time for her to take the order, then took our order with a mean tone. Incredibly crowded. Food was okay.

Atmosphere: 2

Food: 3

Service: 1

It is kind of expensive

Atmosphere: 5

Food: 5

Service: 5

So I’ve been here a few times and this is the last. They wouldn’t allow me a refund this time for an ice cream that tasted gross. The fudge sundae tasted like ice cream with marshmallows and the guy wouldn’t refund it. Maybe something wrong with the machine. Then the last time my doubled dipped cone leaked all around the edges (not summer time) I couldn’t enjoy eating it. I never have this problem at the Kitsap or Belfair location. It’s starting to get expensive also. I paid $5.95 for a mini blizzard

Atmosphere: 3

Food: 3

Service: 3

They are making the cones, Blizzards, and onion ring portions smaller and if you ask them to make them regular size the shift supervisor will get rude with you.

Atmosphere: 1

Food: 1

Service: 1

I like this place. Food is good and the blizzard are great.

Recommended dishes: Blizzards, Onion Rings, Ice Cream Cone, Chicken Tenders

Great service the food is delicious I'm beyond happy with them

Atmosphere: 5

Food: 5

Service: 5

The burgers are bomb.com.

Atmosphere: 3

Food: 3

Service: 3

Got a double cheeseburger. It was charbroiled alright… overly so! The cheese was not melted but it tasted decent. Still $20 for only two burgers. I’d rather spend more money elsewhere and get a great burger. Drive thru has a dirty vibe. Very narrow. I drive a 3500.

Atmosphere: 1

Food: 1

Service: 2

Music was very loud and the temperature was freezing.

Atmosphere: 3

Food: 2

Service: 5

I truly never leave reviews unless they are positive in nature, because I am a big believer in giving people the benefit of the doubt on their bad days, but I couldn’t go without leaving this review. I am truly saddened to say that this afternoon, I received the most rude service I have ever received in my entire life on such a sensitive and hard day. I pulled up to the drive thru and was greeted kindly with a “hey welcome to Dairy Queen, order whenever you’re ready” I said thank you and proceeded to order a chocolate dipped cone for my son who just had surgery this morning and requested Dairy Queen as soon as he was feeling better and ready to eat. After ordering the cone, the woman responded, very rudely, “what size?” I responded, “oh, I’m sorry, I didn’t realize there were different sized cones, I’ll get a small. And can I get it upside down in a cup, please?” She responded, “you want a vanilla and chocolate dipped cone upside down in cups?” I said, “not a plain vanilla, just the chocolate dipped please.” I thought maybe she interpreted that I asked for a vanilla and a chocolate dipped, because that’s how she spoke it back to me. She responded in the most disgusting tone, “uhh, that’s what I JUST said.” In shock, I just said “okay.” And as I was about to order something for my daughter, she cut me off by continuing in her nasty tone “pull up for your total.” Instead of continuing to interact with this person, I decided to just pull up and pay for the cone and go elsewhere for ice cream for the rest of my family. I pulled forward, paid for the cone, and then drove over to Wendy’s where I was met with amazing service and ordered ice cream for the rest of my family.

Positive attitudes and kindness go a LONG way in the service industry. I can understand miscommunication can be frustrating, but the tone of our voice and the way we communicate has the power to change the course of someone’s whole day in a positive or negative manner. Our interactions with people, matter. After such a long stressful day with my 6 year old son having surgery, and all he wanted was Dairy Queen, and then to be met with such rudeness and such a negative experience, made me sick to my stomach. You never know what anyone is going through. You should always choose kindness. I hope that person sees this and changes how they speak to people coming through their drive thru. I will never return to this Dairy Queen location again.

Service: 1

Its what i expected in fast food,

Atmosphere: 4

Food: 4

Service: 4

Nickel and dime for everything. A cup of ice was 55 cents... You get one dipping sauce with your chicken tender kids meal... Any extra is 89 cents. Just ridiculous. Two kids meals and an ice cream Sundae were almost $30!!! I could go to a nice sit down restaurant and get two kids meals and a sundae for less than that. It's a shame how greedy they are.

Atmosphere: 4

Food: 3

Service: 4

Blizzard was missing cheesecake bites and wife was definitely not too happy

Atmosphere: 2

Food: 2

Service: 1

Blizzards, oh yeah

Atmosphere: 5

Food: 5

Service: 4

My blizzard was liquid.... like I could drink it through a straw

Atmosphere: 1

Food: 1

Service: 1