So if i can give no stars i would. I tried to order a large shake which by the way is on there menu and was told they dont do large shakes because they dont make profit. First its 8.99 so i know they make profit but second why is it on ur menu still and third when my shake comes its not even full. This location is a joke and i would advise avoiding this place and go to dairy queen if ur in the tacoma mall and want ice cream
Modlin
Got wrong order, didn't get fixed. Manager didn't want to help at all, people in store completely unprofessional and unknown to customer service. its 2020, do better baskin robins and teach your people customer service, and learn about it yourself. very disappointing
Jmod J.
Horribly ran, Management is terrible. Would recommend another location if i was you
Issabell Hampton
A great place to eat ice cream and to share it to share with family.
Diego Quinonez
Very great service, their ginger cashier was incredibly helpful and kind
Sa Trinh
Whoever the Korean lady picking up the phone ruins the business. We will go to any BR store but this place. Terrible customer service with a mean and rude server/manager/owner. Whoever picked up the phone at 3:44pm September 2nd should be fired. If she was the owner, maybe she should close down the store.
Ashley Bush
Bad customer service. Not coming back again.
Rebecca Whitney
The only thing I would change would be to add a public restroom. I thought that was a law. ??
Elizabeth Castillo
I went in here to buy an ice cream cake for a family Members birthday one that's ready to go so you pay and go. The price was listed on top of the cake. The girl ringing me up had to call her manager using her cell phone and then they were just ringing in all kinds of prices for various cakes, while I stood waiting and wondering because the price was written on the box already. This went on for about 20 minutes while there was a line of 5 other people behind me, then I saw my cake was melted. I proceeded to say you know if your boss cannot tell you how to ring in a cake and because it's melting forget it and left. It wasn't the employees fault she just needed to know what button to push. However why would they not just type in a price and let me pay. They literally rang in 11 kinds of cake and then voided them and it was nuts. they could've at least told me why they took the cashier actions they did. Allow yourself an hour to get a pre made ice cream cake at this location. Seems to me it's poorly managed and so the employees are left to fend for themselves and it shows
erica glover
Went in to get a hand packed quart of ice cream with 2 flavors . half and half. The owner usually does it for me when I'm in. Sometimes I get a different person though. For some reason today I went in and ordered it just as I always do and the girl looked at me and said we don't do that. I explained I always get the same thing at this location evertime so what has changed? She said nothing and made my ice cream for me. I got home put them in the freezer . later that night I go to eat the ice cream with my husband and my ice cream is only half full. I am going back and complaining. The workers are supposed to weigh them to make sure it right and I didnt even seee her weigh them. I feel like she shorted me on purpose because I wouldn't let he bully me. Her job is customer service and to make the customer happy . she should be written up at least.
A great place to eat ice cream and to share it to share with family
Donnie Alcorn
Everyone can get their own ice cream and there's lots to choose from
Tacoma Talks
Granted they are are spendy, but you get what you pay for. Love the huge selection, but it sure makes it hard to choose! #LetsGuide #LocalGuides
Elizabeth Payne-oharra
If i could i would give this place no stars. Came in here to get ice cream and there was no one at the store. This is the second time with a bad experience here. Last time was with the MANGER. She gave the worst customer service ever. They need new manger and workers.
So if i can give no stars i would. I tried to order a large shake which by the way is on there menu and was told they dont do large shakes because they dont make profit. First its 8.99 so i know they make profit but second why is it on ur menu still and third when my shake comes its not even full. This location is a joke and i would advise avoiding this place and go to dairy queen if ur in the tacoma mall and want ice cream
Got wrong order, didn't get fixed. Manager didn't want to help at all, people in store completely unprofessional and unknown to customer service. its 2020, do better baskin robins and teach your people customer service, and learn about it yourself. very disappointing
Horribly ran, Management is terrible. Would recommend another location if i was you
A great place to eat ice cream and to share it to share with family.
Very great service, their ginger cashier was incredibly helpful and kind
Whoever the Korean lady picking up the phone ruins the business. We will go to any BR store but this place. Terrible customer service with a mean and rude server/manager/owner. Whoever picked up the phone at 3:44pm September 2nd should be fired. If she was the owner, maybe she should close down the store.
Bad customer service. Not coming back again.
The only thing I would change would be to add a public restroom. I thought that was a law. ??
I went in here to buy an ice cream cake for a family Members birthday one that's ready to go so you pay and go. The price was listed on top of the cake. The girl ringing me up had to call her manager using her cell phone and then they were just ringing in all kinds of prices for various cakes, while I stood waiting and wondering because the price was written on the box already. This went on for about 20 minutes while there was a line of 5 other people behind me, then I saw my cake was melted. I proceeded to say you know if your boss cannot tell you how to ring in a cake and because it's melting forget it and left. It wasn't the employees fault she just needed to know what button to push. However why would they not just type in a price and let me pay. They literally rang in 11 kinds of cake and then voided them and it was nuts. they could've at least told me why they took the cashier actions they did. Allow yourself an hour to get a pre made ice cream cake at this location. Seems to me it's poorly managed and so the employees are left to fend for themselves and it shows
Went in to get a hand packed quart of ice cream with 2 flavors . half and half. The owner usually does it for me when I'm in. Sometimes I get a different person though. For some reason today I went in and ordered it just as I always do and the girl looked at me and said we don't do that. I explained I always get the same thing at this location evertime so what has changed? She said nothing and made my ice cream for me. I got home put them in the freezer . later that night I go to eat the ice cream with my husband and my ice cream is only half full. I am going back and complaining. The workers are supposed to weigh them to make sure it right and I didnt even seee her weigh them. I feel like she shorted me on purpose because I wouldn't let he bully me. Her job is customer service and to make the customer happy . she should be written up at least.
Restaurantji Recommends
A great place to eat ice cream and to share it to share with family
Everyone can get their own ice cream and there's lots to choose from
Granted they are are spendy, but you get what you pay for. Love the huge selection, but it sure makes it hard to choose! #LetsGuide #LocalGuides
If i could i would give this place no stars. Came in here to get ice cream and there was no one at the store. This is the second time with a bad experience here. Last time was with the MANGER. She gave the worst customer service ever. They need new manger and workers.
Great service, ice cream is delicious!