Awesome awesome awesome I'm not the biggest crumble fan as their chocolate chip cookies have no flavor they just tastes like flour no vanilla no butter or no salt but this location has every cookie you want no matter what time of the day it is do not waste your time on the Lakewood location I went there when they first opened and they didn't have the most popular cookies
Gwendolyn Gomez
I’m only giving this 4 stars because my boyfriend and I usually never have issue with this Crumbl Cookie except this last time. They messed up our order and didn’t tell us about any substitutions and we didn’t notice u too we got home. Otherwise this location is usually on point and I enjoy my cookies all the same. :)
Dalton Brooks
My favorite place to order something sweet.
Josue Nunez
Amazing snicker doodle
Gentlemone420 Fishingnigga420
Always hits the spot.
Greanbean Battle
I always love going and seeing the new cookies its become a fun addiction!
Sara Clerget-Pricco
Best cookies ever!!
t t
Came here today and bought 2 Oreo tres leche and they had no milk mixture at all.. the cakes were simply dry regular cake which is super disappointing, these are supposed to be moist and wet cakes
Graham
We got a cake and they were out of forks… again? This is the 3rd time they were out. I guess I need to ask before I order next time. Told me to try Target…?
Going here is so awkward. The wait is over 15 minutes which wouldn’t be so bad if the music wasn’t as loud, there was a good place to stand and wait or the employees acknowledged you. Cookie was okay, so there’s that.
Erica Dannen
The owners of this location should be ashamed. Today is the second time we've visited and there are only two people working there doing everything. Making the cookies, decorating, packaging and customer service. The equipment and front of house is a mess. Not the fault of the staff. They clearly don't have the help they needed.
Zach Kremlacek
Terrible experience. We walked in, nobody was around so we placed our order on the little machine. There was one girl working who did finally come out but never acknowledged us… no hello, no asking if we need any help, etc.
We get our order & she said she only has 2 cookies. She told us our Dubai brownie would be an hour wait. I asked my little sister if she wanted something else instead & she said no, that’s the only thing she wanted. So I asked if we could just get our money back. She declined & said she can’t give refunds. It’s not allowed.
The only resolutions we were offered was: 1. Lose our nearly $8 & leave 2. Get something else (for lesser value bc the cookies are $5 so even then you’re just profiting my extra $2-$3… yeah it’s just a few dollars but it’s about the principle. The corporate greed is insane.) 3. Wait around for 1 hour
This is unacceptable. Asking someone to wait one hour for a cookie or brownie is completely unreasonable. I requested manager’s name who is Paige & we decided to leave & escalate. Before getting to the door I realized I didn’t have a receipt. So I went back & there was another guy that I got the attention of & asked if I can get a receipt somehow bc we didn’t get what we ordered.
He asked what we ordered & I told him the Dubai brownie. He said hold on & brought me a brownie a minute later. I asked if it needed baked or anything (bc the girl told me an hour wait so I was confused.) He said the only reason it was an hour was bc the chocolate needs to harden. I can let it harden on my kitchen counter, there’s no reason for me to have to wait with 2 young kids & 3 adults esp when we don’t live near by. Again, unreasonable.
Had there been even an ounce of customer service during our visit/order, they would have been able to say hey the brownie is an hour wait & we would have declined & never ordered it in the first place! I should have been offered a refund though regardless in the first interaction. That is theft. My order was not fulfilled. (Until the second guy provided after I went back for a recipe.) Idk how Crumbl thinks that’s good customer service, but we will never return.
On top of it all, the floor was absolutely disgusting. No sense of cleanliness at all & it looked like the floor hadn’t been swept in days. We were in mid afternoon on Saturday 10/25 around 3:30pm.
Awesome awesome awesome I'm not the biggest crumble fan as their chocolate chip cookies have no flavor they just tastes like flour no vanilla no butter or no salt but this location has every cookie you want no matter what time of the day it is do not waste your time on the Lakewood location I went there when they first opened and they didn't have the most popular cookies
I’m only giving this 4 stars because my boyfriend and I usually never have issue with this Crumbl Cookie except this last time. They messed up our order and didn’t tell us about any substitutions and we didn’t notice u too we got home. Otherwise this location is usually on point and I enjoy my cookies all the same. :)
My favorite place to order something sweet.
Amazing snicker doodle
Always hits the spot.
I always love going and seeing the new cookies its become a fun addiction!
Best cookies ever!!
Came here today and bought 2 Oreo tres leche and they had no milk mixture at all.. the cakes were simply dry regular cake which is super disappointing, these are supposed to be moist and wet cakes
We got a cake and they were out of forks… again? This is the 3rd time they were out. I guess I need to ask before I order next time. Told me to try Target…?
So good!
Restaurantji Recommends
I love crumbl
Going here is so awkward. The wait is over 15 minutes which wouldn’t be so bad if the music wasn’t as loud, there was a good place to stand and wait or the employees acknowledged you. Cookie was okay, so there’s that.
The owners of this location should be ashamed. Today is the second time we've visited and there are only two people working there doing everything. Making the cookies, decorating, packaging and customer service. The equipment and front of house is a mess. Not the fault of the staff. They clearly don't have the help they needed.
Terrible experience. We walked in, nobody was around so we placed our order on the little machine. There was one girl working who did finally come out but never acknowledged us… no hello, no asking if we need any help, etc.
We get our order & she said she only has 2 cookies. She told us our Dubai brownie would be an hour wait. I asked my little sister if she wanted something else instead & she said no, that’s the only thing she wanted. So I asked if we could just get our money back. She declined & said she can’t give refunds. It’s not allowed.
The only resolutions we were offered was:
1. Lose our nearly $8 & leave
2. Get something else (for lesser value bc the cookies are $5 so even then you’re just profiting my extra $2-$3… yeah it’s just a few dollars but it’s about the principle. The corporate greed is insane.)
3. Wait around for 1 hour
This is unacceptable. Asking someone to wait one hour for a cookie or brownie is completely unreasonable. I requested manager’s name who is Paige & we decided to leave & escalate. Before getting to the door I realized I didn’t have a receipt. So I went back & there was another guy that I got the attention of & asked if I can get a receipt somehow bc we didn’t get what we ordered.
He asked what we ordered & I told him the Dubai brownie. He said hold on & brought me a brownie a minute later. I asked if it needed baked or anything (bc the girl told me an hour wait so I was confused.) He said the only reason it was an hour was bc the chocolate needs to harden. I can let it harden on my kitchen counter, there’s no reason for me to have to wait with 2 young kids & 3 adults esp when we don’t live near by. Again, unreasonable.
Had there been even an ounce of customer service during our visit/order, they would have been able to say hey the brownie is an hour wait & we would have declined & never ordered it in the first place! I should have been offered a refund though regardless in the first interaction. That is theft. My order was not fulfilled. (Until the second guy provided after I went back for a recipe.) Idk how Crumbl thinks that’s good customer service, but we will never return.
On top of it all, the floor was absolutely disgusting. No sense of cleanliness at all & it looked like the floor hadn’t been swept in days. We were in mid afternoon on Saturday 10/25 around 3:30pm.
Not bad
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