Good coffee, no real options to heat up food and it’s got a nice vibe.
Atmosphere: 4
Food: 3
Service: 5
Justyce Seith
I shop at Black Rock all the time, I spend countless amount of money at this place.Normally I get outstanding service from any location I go to. Doesn't matter what state!But I used my free coffee this morning and my dog kicked my coffee all over my car. I pulled up to this location and showed them the video of my coffee flooded car and asked if they could help me replace the one free coffee I had to buy 10 coffees to build up to just to get. Karigan the barista was so empathetic and sweet, but when she asked her manager RANDY ( the regional manager) if they could replace the coffee, RANDY said no. Because there was no proof although I showed them a video of it happening just moments ago?!You guys have access and can see that I just cashed out on my points this morning. You can see my account, see how many points I have, don't understand how much more proof you need. I didn't keep the sopping wet sticky cup in my car when I cleaned the coffee?!Like you guys would think that customer service would be your first priority. Especially a regional manager. Very very disappointed. She made me feel like I was lying or something. If that's the regional manager y'all need to really reassess who you're hiring for those positions because customer service should be your number one concern.This is the worst service at Black Rock especially if that's the RM I will never be coming to this location again.I understand that the circumstances were nothing of their fault but the fact that somebody is struggling and just needed that free coffee and spent so much money to get that free coffee, it really just got wasted... All my points... Gone.I would like to say thank you to Karigan for your sympathy I could tell that you also thought I deserved that coffee but it's okay.
Atmosphere: 1
Food: 1
Service: 1
Delainy Winter
Been going to this Black Rock for years now and there are a few baristas here who make my morning trip worth it. My main concern with this location and the reason I won’t go back is Randi. I’ve seen her treating her employees terribly on multiple different occasions. She’s snappy, passive aggressive, and overall treats her employees like dog water. On one of my recent visits she was very rude and there was clear tension in the air at the shop. If you are thinking about visiting this location DON’T DO IT! Save yourself and visit another location. Will never come back because of Randi.
Tom Van Orten
Had the drip coffee, pretty solid. Great service, quiet and spacious cafe.
Atmosphere: 3
Service: 4
Angie Harvey
I love Black Rock , Moca and pumpkin but the prices are getting to high.
Atmosphere: 5
Service: 5
Barbara Faith
So nice with great caramel blondies every time and each location that I visit.
Food: 5
Service: 5
Recommended dishes: Hot Caramel Blondie, Iced Caramel Blondie
Ashley L
This is the only location I like to go to. Most of the employees are incredibly friendly and know me and my dogs. The blended Caramel blondie is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Granola Bar, Iced Fuel, Caramel Blondie Chiller
Barbara O'Brien
The espresso drinks seemed a little strong to me, so be sure to ask how many shots come in a large when you order so you don't get the surprise I got ?The baristas here are always really nice, and the inside is really chill and low key, great for getting some work done.
Atmosphere: 5
Food: 5
Service: 5
Chelse Rin
Love all the staff! They are all so friendly and sweet. Can't start my day without stopping by to get my drink of the day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Granola Bar
Isabella Burmeister
I’ve always done the drive thru here - they are very quick and always super friendly. The people that work here tend to be energetic, kind, and conversational. I always get the same thing, but it’s always good!
Just left after a FORTY minute wait in the drive thru. There was one car in front of me. I know she ordered multiple drinks but it was still less than 5. I wouod have left sooner but there were cars behind me. Eventually every single car backed out of the drive through and left. I'm not sure if the employee was working the entire store alone (in which case shame on management for not scheduling appropriately) or what, but I have never ever waited 40 minutes with only one car in front of me anywhere. If you have one employee, then shut down the lobby and have only one stream of customers in the drive through. And if you take 40 minutes to make 5 drinks, none of which were blended (all basic iced so no steamed milk either) then you probably shouldn't be allowed to work the store alone or at a busy time. Terrible service. Backed out of the drive through and went to dutch instead. Three cars in front of me and I was still out of the line in less than 10 minutes WITH my drinks. This location has gone so downhill.
Bella Hafer
coffee shots were burnt for both me and my friends drink. i don't really recommend if you are looking for well done coffee.
Julie Dworkis
I love the cold coffee here and the staff is great
Atmosphere: 5
Food: 5
Service: 5
L.
Terrible service. The girl with blonde braids at the drive-through window was rude and nasty, even though I was perfectly pleasant to her. Never going back here for sure.
Atmosphere: 1
Food: 1
Service: 1
Allen Ratzlaff
Very good service and coffee. The atmosphere is quiet and relaxed, but nothing special.
Good coffee, no real options to heat up food and it’s got a nice vibe.
Atmosphere: 4
Food: 3
Service: 5
I shop at Black Rock all the time, I spend countless amount of money at this place.Normally I get outstanding service from any location I go to. Doesn't matter what state!But I used my free coffee this morning and my dog kicked my coffee all over my car. I pulled up to this location and showed them the video of my coffee flooded car and asked if they could help me replace the one free coffee I had to buy 10 coffees to build up to just to get. Karigan the barista was so empathetic and sweet, but when she asked her manager RANDY ( the regional manager) if they could replace the coffee, RANDY said no. Because there was no proof although I showed them a video of it happening just moments ago?!You guys have access and can see that I just cashed out on my points this morning. You can see my account, see how many points I have, don't understand how much more proof you need. I didn't keep the sopping wet sticky cup in my car when I cleaned the coffee?!Like you guys would think that customer service would be your first priority. Especially a regional manager. Very very disappointed. She made me feel like I was lying or something. If that's the regional manager y'all need to really reassess who you're hiring for those positions because customer service should be your number one concern.This is the worst service at Black Rock especially if that's the RM I will never be coming to this location again.I understand that the circumstances were nothing of their fault but the fact that somebody is struggling and just needed that free coffee and spent so much money to get that free coffee, it really just got wasted... All my points... Gone.I would like to say thank you to Karigan for your sympathy I could tell that you also thought I deserved that coffee but it's okay.
Atmosphere: 1
Food: 1
Service: 1
Been going to this Black Rock for years now and there are a few baristas here who make my morning trip worth it. My main concern with this location and the reason I won’t go back is Randi. I’ve seen her treating her employees terribly on multiple different occasions. She’s snappy, passive aggressive, and overall treats her employees like dog water. On one of my recent visits she was very rude and there was clear tension in the air at the shop. If you are thinking about visiting this location DON’T DO IT! Save yourself and visit another location. Will never come back because of Randi.
Had the drip coffee, pretty solid. Great service, quiet and spacious cafe.
Atmosphere: 3
Service: 4
I love Black Rock , Moca and pumpkin but the prices are getting to high.
Atmosphere: 5
Service: 5
So nice with great caramel blondies every time and each location that I visit.
Food: 5
Service: 5
Recommended dishes: Hot Caramel Blondie, Iced Caramel Blondie
This is the only location I like to go to. Most of the employees are incredibly friendly and know me and my dogs. The blended Caramel blondie is my favorite.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Granola Bar, Iced Fuel, Caramel Blondie Chiller
The espresso drinks seemed a little strong to me, so be sure to ask how many shots come in a large when you order so you don't get the surprise I got ?The baristas here are always really nice, and the inside is really chill and low key, great for getting some work done.
Atmosphere: 5
Food: 5
Service: 5
Love all the staff! They are all so friendly and sweet. Can't start my day without stopping by to get my drink of the day.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Granola Bar
I’ve always done the drive thru here - they are very quick and always super friendly. The people that work here tend to be energetic, kind, and conversational. I always get the same thing, but it’s always good!
Restaurantji Recommends
Just left after a FORTY minute wait in the drive thru. There was one car in front of me. I know she ordered multiple drinks but it was still less than 5. I wouod have left sooner but there were cars behind me. Eventually every single car backed out of the drive through and left. I'm not sure if the employee was working the entire store alone (in which case shame on management for not scheduling appropriately) or what, but I have never ever waited 40 minutes with only one car in front of me anywhere. If you have one employee, then shut down the lobby and have only one stream of customers in the drive through. And if you take 40 minutes to make 5 drinks, none of which were blended (all basic iced so no steamed milk either) then you probably shouldn't be allowed to work the store alone or at a busy time. Terrible service. Backed out of the drive through and went to dutch instead. Three cars in front of me and I was still out of the line in less than 10 minutes WITH my drinks. This location has gone so downhill.
coffee shots were burnt for both me and my friends drink. i don't really recommend if you are looking for well done coffee.
I love the cold coffee here and the staff is great
Atmosphere: 5
Food: 5
Service: 5
Terrible service. The girl with blonde braids at the drive-through window was rude and nasty, even though I was perfectly pleasant to her. Never going back here for sure.
Atmosphere: 1
Food: 1
Service: 1
Very good service and coffee. The atmosphere is quiet and relaxed, but nothing special.
Atmosphere: 3
Food: 4
Service: 5