Cloud 9 Pho & Teatime

Delicious boba and food, but the bathroom really needs attention— The toilet doesn’t look like it’s ever been cleaned, no paper towels, hair on the floor, and it didn’t feel clean. Hope this gets addressed, as it takes away from an otherwise great experience.

Delicious drinks for an amazing price! Boba cooked perfectly and the beverages were a bit sweet, but adjustable.

The food was delicious. Perfect bun bo hue and banh mi that were served hot and the meats freshly dropped into the broth. Great place to go with the family or with friends!

Best tai tea around. Really good, Ban mi's beef & chicken are so flavourful. Taste bread

I ordered everything pho , but the amount of meat I get was very low. One to two pieces doesn’t count as part of combo.

Very slow service, was forgotten about, I think. Saw server totally ignore tables that were trying to get her attention . Cluttered and very dusty . I will not go here again. My kid did like the taste of the tea. The packaging of the beverage was cute. The flavors were yummy and creative.

Food was great, a local favorite

Cloud 9 Pho & Teatime is hands down one of the best spots for pho and bubble tea in Vancouver! The restaurant is incredibly clean and spacious, making it a perfect place to relax and enjoy a meal. I love how welcoming the atmosphere is, and the staff is always so attentive, ensuring customers feel valued. The pho is delicious with rich broth and tender meat, while their bubble tea has the perfect balance of flavors. Highly recommend Cloud 9 Pho & Teatime for anyone looking for tasty food and a great dining experience!

Just remind me to not come here. I was just driving delivery orders, and was NOT impressed.

Excellent customer care! I am paralyzed and they did curbside for me.

Ordered through DoorDash . If you’re craving a salad roll they make the best most fresh ones ever 10/10🫰

Good quality food and they are willing to customize you meal exactly how you want it.

poor service, standards, and hygiene practices. Please avoid so as to not get sick

We came here on a Monday night and we weren’t greeted. They told us to choose any table and we sat there for 20 minutes before a server arrived.
We asked for waters and diet coke but our food came out first.
We asked the server for our drinks and they gave us bubble tea on accident so we had to flag him down again. 😅
The server brought us our diet cokes but had we
no water the entire dinner.
We also had mistakes on our order as well.
We wanted the calamari+shrimp but only got the calamari. That’s fine, however the server just said, “oh we can take that off for you if you would like “

We overheard the table across from us was served raw food as well..

If I could give below zero I would. Terrible service, calamari tasted like sand and felt like I was chewing on a tire. Table next to us was served raw food. And employees were yelling at each other after taking 20 minutes just to bring out the sides vegetables. The pho was the only thing edible. The drinks were forgotten; when you remind them, be specific or they’ll give you entirely different drinks. If you want water, ask for it 3 more times, maybe you’ll receive it then. There are no standards in staff or food, so come in ready to be disappointed and make sure your phone is fully charged to keep you occupied while you wait.

We like both eat in and takeout; their takeout bags and packaging exceptionally sturdy and ♻️ recyclable.