Cloud 9 Pho & Teatime

The soup is very tasty; this is the best pho soup I've had from many restaurants. I ordered takeout!

Food: 5

Service: 5

Today I went and ordered the same drink that always order and was given something different. They weren't going to remake it. They finally remade it and then made something different again after several times telling them. This is not what I ordered. They do not remake. The cup busted out and was leaking everywhere and there was a big mess. I cleaned it up. No one offered to help me. I cleaned up the whole store with no help while the lady and man just stared at me. I am going to be contacting my bank to throw out the transaction as I did not receive the item that I purchased. I've been coming here for over a year and I have never received service like this, the staff that we're working today that I have never met until today had terrible service. Mind you, I was in there for over 20 minutes until I even received my drink(that was the weong order). Usually it's about a 5 to 10 minute wait today. It was well over twenty minutes... about 28 minutes. It's very unfortunate, especially because I am a regular. I've been coming here at least twice a week sometimes three times a week and have always got the same order. I hope the owner reviews this complaint and has a serious talk with the staff.

Atmosphere: 1

Service: 1

Filthy place bad food expensive

Atmosphere: 1

Food: 1

Service: 1

This is our favorite place for Pho! But it’s dirty, especially the bathroom. I even cleaned off the toilet seat myself once when it seemed too dirty to use. Cleanliness matters!

Atmosphere: 3

Food: 5

Service: 4

I come here once every few weeks for a late lunch or early dinner and the food is absolutely phenomenal. The staff is always super friendly and make sure that I am a priority. Thank you so much for having amazing food and customer service.

Atmosphere: 5

Food: 5

Service: 5

Very friendly and helpful host, lovely atmosphere and decor and delicious food would highly recommend this establishment

Atmosphere: 5

Food: 5

Service: 5

Literally best service ever, the girl at the front has the warmest personality and it’s such a warm vibe, I haven’t even tried the food but I give it a 10/10.

Service: 5

Pho was excellent here and staff friendly and helpful.

Atmosphere: 2

Food: 5

Service: 5

Food: amazing second time here going to be regulars

Service: Greeted right away and ladies were so helpful and kind

Atmosphere: Love the set up and music soothing

Atmosphere: 5

Food: 5

Service: 5

Love that they have a vegan pho option! It was full of veggies and very cilantro forward.

Always love their boba here 😍

Atmosphere: 5

Food: 5

Service: 5

Some of the best pho I have had in the area! Definitely worth visiting.

Food: 5

Service: 5

Amazing authentic food, pho was perfect… with the flavors and service it was by far a favorite

Atmosphere: 5

Food: 5

Service: 5

We love getting boba teas there ! The stuff is awesome ! Love this business!

Atmosphere: 5

Food: 5

Service: 5

I ordered a delivery from cloud 9 and thought it was really good. The pho had excellent flavor, and the portions were fair for the price. I’ll definitely order from them again.

Food: 5

Had a good experience trying pho in a different state. I guess the waitress saw us like tourist so she didn’t liked us. One pho for two persons it’s enough

Atmosphere: 4

Food: 4

Service: 3