I enjoyed the BBQ chicken sandwich. I'm glad they brought it back!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Mike Bolle
The chicken pot pie is amazing! I don't usually eat at KFC but I had to come in and try this. Damn it's worth it
Atmosphere: 4
Food: 5
Service: 2
Steve T
This store has customer service issues. I rarely ordered from them until they got the App. When they have a deal for the day, they sometimes don't have the item cooked or available. When you ask the mgr why at 8pm, she'll tell you she turned off the cookers early and cannot turn them back on or it will take 45 mins. Then the staff will laugh and smirk if you question it. We've spoken to KFC corporate about this store. Be sure to contact them if you have any issues because they will resolve it for you.
Atmosphere: 1
Food: 2
Service: 1
Crin Gincu
The food was very raw, I didn't like it at all.!!!
Alliance Dragons
Forgot several things in my order
Gina Alspaugh
Rude staff.
Atmosphere: 1
Food: 1
Service: 1
Christine Melton
Always delicious food.
D
When did KFC order the chicken fried steak with mashed potatoes and gravy and coleslaw it was amazingly hot and good
Atmosphere: 5
Food: 5
Service: 5
Mark Richards
Location: KFC, 5508 NE Gher Rd, Orchards, WA Date: 10/24/2025 | Order #200 I ordered an 8-piece meal for my team working at a construction site, and the customer service was terrible. An employee named Ashley was rude and unprofessional. When I politely asked for 4 plates to share the meal, she refused and said, “We don’t give out our boxes/plates unless you’re dining in.” When I asked to speak with her manager, she rolled her eyes, hissed her teeth, reluctantly handed me 4 boxes, then slammed the drive-thru window shut and walked away. Completely unacceptable behavior. I’m leaving this review to warn others and hope management addresses this poor attitude. Customers deserve basic respect! not hostility for a simple request.
Service and food has always been great at this location
Atmosphere: 5
Food: 5
Service: 5
Pat M
I ordered the food from KFC site. It was only for two pieces of chicken, no sides or drinks. I followed the app instructions and time. I went through the drive thru and told them the name and how I ordered. Instead, the woman yelled back at me that there were a few ordered in front of me..come back to the drive-thu in 5-8 min. Immediately, I asked myself if I did anything wrong to deserve being rudely yelled at from the speaker like that. Then, after a few cars in front of me went through the window, I slowly pulled in and asked if it was ready. The same old woman with glasses, yelled out again that 'it was not ready..I said come back in 8 min!' She was so loud that the other young staff looked ashamed and didn't even want to face me. I was so upset and again, asked myself what did I do to deserve being talked like that. I was in the area nearby this KFC and only wanted to get a couple chicken for my dinner salad. I came out and parked in the parking lot, searching on the website the way to cancel the order as I told myself 'I don't need this!'. I could not find the way to cancel the order, but found the contact page to message the main KFC customer service. So, I spent those few minutes writing what just happened and sent to KFC. I don't mind waiting for my order for a few minutes, but there were two wrong things about this situation. One; what the point of ordering from the site/app ahead of time with the tracking info. It said ready, and was not. Second; the rude staff yelled at the customer who simply followed the app's tracking and wanted to pick up a small order. She didn't understand how the KFC app order worked or didn't care. If I knew, I would just go through and order at the drive thru monitor. I work and serve food to people on the streets. I have to say they are much nicer than this KFC staff. If she does not know how the customer service works, please go find a job with no interactions with others and leave this job to others. Hope this KFC franchise owner sees my feedback and does something about it to avoid this unprofessional manner to his own customers.
Atmosphere: 2
Food: 2
Service: 1
Harlen Clark
All corn on the bowl hardly any potatoes tasted bad .will not buy again.
I enjoyed the BBQ chicken sandwich. I'm glad they brought it back!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Fried Chicken
The chicken pot pie is amazing! I don't usually eat at KFC but I had to come in and try this. Damn it's worth it
Atmosphere: 4
Food: 5
Service: 2
This store has customer service issues. I rarely ordered from them until they got the App. When they have a deal for the day, they sometimes don't have the item cooked or available. When you ask the mgr why at 8pm, she'll tell you she turned off the cookers early and cannot turn them back on or it will take 45 mins. Then the staff will laugh and smirk if you question it. We've spoken to KFC corporate about this store. Be sure to contact them if you have any issues because they will resolve it for you.
Atmosphere: 1
Food: 2
Service: 1
The food was very raw, I didn't like it at all.!!!
Forgot several things in my order
Rude staff.
Atmosphere: 1
Food: 1
Service: 1
Always delicious food.
When did KFC order the chicken fried steak with mashed potatoes and gravy and coleslaw it was amazingly hot and good
Atmosphere: 5
Food: 5
Service: 5
Location: KFC, 5508 NE Gher Rd, Orchards, WA
Date: 10/24/2025 | Order #200
I ordered an 8-piece meal for my team working at a construction site, and the customer service was terrible. An employee named Ashley was rude and unprofessional. When I politely asked for 4 plates to share the meal, she refused and said, “We don’t give out our boxes/plates unless you’re dining in.”
When I asked to speak with her manager, she rolled her eyes, hissed her teeth, reluctantly handed me 4 boxes, then slammed the drive-thru window shut and walked away. Completely unacceptable behavior.
I’m leaving this review to warn others and hope management addresses this poor attitude. Customers deserve basic respect! not hostility for a simple request.
Atmosphere: 1
Food: 3
Service: 1
Not so nice already. Bad service
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Service and food has always been great at this location
Atmosphere: 5
Food: 5
Service: 5
I ordered the food from KFC site. It was only for two pieces of chicken, no sides or drinks. I followed the app instructions and time. I went through the drive thru and told them the name and how I ordered. Instead, the woman yelled back at me that there were a few ordered in front of me..come back to the drive-thu in 5-8 min. Immediately, I asked myself if I did anything wrong to deserve being rudely yelled at from the speaker like that. Then, after a few cars in front of me went through the window, I slowly pulled in and asked if it was ready. The same old woman with glasses, yelled out again that 'it was not ready..I said come back in 8 min!' She was so loud that the other young staff looked ashamed and didn't even want to face me. I was so upset and again, asked myself what did I do to deserve being talked like that. I was in the area nearby this KFC and only wanted to get a couple chicken for my dinner salad. I came out and parked in the parking lot, searching on the website the way to cancel the order as I told myself 'I don't need this!'. I could not find the way to cancel the order, but found the contact page to message the main KFC customer service. So, I spent those few minutes writing what just happened and sent to KFC.
I don't mind waiting for my order for a few minutes, but there were two wrong things about this situation. One; what the point of ordering from the site/app ahead of time with the tracking info. It said ready, and was not. Second; the rude staff yelled at the customer who simply followed the app's tracking and wanted to pick up a small order. She didn't understand how the KFC app order worked or didn't care. If I knew, I would just go through and order at the drive thru monitor. I work and serve food to people on the streets. I have to say they are much nicer than this KFC staff. If she does not know how the customer service works, please go find a job with no interactions with others and leave this job to others. Hope this KFC franchise owner sees my feedback and does something about it to avoid this unprofessional manner to his own customers.
Atmosphere: 2
Food: 2
Service: 1
All corn on the bowl hardly any potatoes tasted bad .will not buy again.
Atmosphere: 1
Food: 1
Service: 4
For fast food KFC always hits the spot!
Food: 5
Service: 5
Fast reliable friendly and yummy 🤤
Atmosphere: 5
Food: 5
Service: 5
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