Panera Bread in Vancouver

“The food is delicious. I've gone through the drive thru twice in the past year. Once they forgot the baguette. The other time the croutons. Just handed me my food and said it was right and shut the window before I could confirm. (Panera Customer Service said they shared my feedback with this location and then gave me a small credit to a future purchase, which I thought was nice.) When I went inside to order, they had the hardest time accepting my gift card stored in Google Wallet; I don't remember how we eventually resolved it. Food feels overpriced; I always get sticker shock when eating there.“

“Matt always remembers how I love extra ice in my drink even when I forget to add that to my order. He also makes an effort to have it ready to hand to me as soon as I walk in.

He's full of smiles and positivity in addition to professionalism.

May seem like a small thing to some, but it's the boost in my day that I need.

Quality people should be acknowledged!

Hopefully Management sees this and does something to show appreciation for the way he represents your business.

Update: maybe it's this location in general... Jacob is another one you guys really need to promote and hang onto.

These types of employees are what brings me back every single day. The food is good, but your staff's customer service, attention to detail, and general communication is the real treat.“