“I'm not sure why the ratings at this particular Panera Bread are so low, but I had a good experience. The people at the front counter were very nice, the people were making my food, very nice, they did not have the lobby stocked with lids but when I asked for one, she gave me one and stocked them. The only thing that was a little disappointing is that it didn't seem like the store was kept up very well as far as massive paint chips off of the wall and a lot of distress to the furniture. While I was there, they weren't busy, but the dishes were massively stacked on top of the trashcan, and while that may mean that someone is going to clean it up soon. I was there for at least 10 minutes and no one touched all of those dirty dishes, and there were a lot of them. I also ordered a sandwich that should have had some kind of sauce on it, but there was nothing on it as far as the sauce is concerned. That was OK, but I would've preferred to have the sandwich the way I ordered it.“
“I ordered a steak and cheese and it came with a little bit light on the steak. I went up and asked about it was a normal serving and asked if I could pay for double meat? The lady was so nice. She said don't worry about it. I'll make you another sandwich. She made me a complete another sandwich and put a good amount of steak on it this time. Really appreciated that service! She didn't have to do that but it ment a lot !“