First time coming here in the pizza was amazing and the Dragon's Bounty Sampler Platter was on point. Next time I will be back to try out other flavor pizzas, so it's worth coming here.
Atmosphere: 5
Food: 5
Service: 5
Timothy Spahr
Thieves. Watch your bill; they added $8 tip to my $20 take-out.
Atmosphere: 1
Food: 4
Service: 1
Tylor Myers
Ordered pizza for delivery, it took an hour and a half to get, and when I got it, it was cold and the crust was very chewy like cardboard. Used to love this place, will not go again. Called and spoke to manager and all they said was sorry
Kari Francesca
Took one bite and it went straight in the trash way way way too salty. Absolutely gross and that was after pulling all the peperoni off. Waste of money
Atmosphere: 1
Food: 1
Service: 1
Audio Mirage Studios
Wow. So let me tell you a customer service story. I ordered at 3:25pm. I get an automated text that said it’ll arrive at 4:05. At 3:45pm I get an update automated text that it’ll arrive at 4:17pm. At 4:20pm I get an automated text that my order is cancelled and I need to call the store. I call the store. The person tells me “no, it’ll be there it’s out for delivery.” At 4:45pm I call back and refuse to hear “it’ll be there,” again and ask for them to please explain what is going on. After sitting on hold I end up talking to someone else who explains that my order was “stolen” because they didn’t have drivers tonight and that they’ve been using DoorDash drivers to deliver orders. I had to demand a refund and explain that I didn’t pay DoorDash, I paid Round Table directly from their app. Their manager “Dana” would not take the call instead having the person on the phone parrot to me that a “refund” is being processed and it will go back on my card “in about 6 days.” Then I kid you not, they give me the 855 number to DoorDash and say “sorry, hope you figure it out.” Is that acceptable customer service to you? Would you want to order from a place, wait for two hours just to have them say “oh well, guess you gotta figure it out?” I have my texts, my order receipts and will not be letting this go until I have confirmation that my money is returned. I contacted DoorDash and the best they could say is “we’re trying to call the driver but they won’t answer and we’ll bring it to our team’s attention.” I will be calling the Round Table corporate office tomorrow and looking at more options for consumer advocacy because this is outrageously unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Scott Tappin
Pizza great but $46 for medium pizza and 2 drinks is ludicrous
Atmosphere: 5
Food: 5
Service: 5
Jess “Jbelle”
Looks shut down. Expired soda, too. All the games are rigged now.
Atmosphere: 1
Food: 1
Service: 1
Carmen T
I never leave reviews but this annoyed me to no end. The website for the Thurston location clearly shows a dine-in coupon can be used for the double play pepperoni pizza. $26.99. When I showed the coupon to the girl at the counter, she said the manager was not accepting the coupons anymore but that she could give me $4 off. According to her the regular price was 39.99. Are you kidding me? First of all, update your website if you are not accepting that deal, second, I'm not paying $40 for a large pep pizza even with $4 off. Third, I came in specifically on my birthday because pizza is my favorite. Ruined. I walked out empty-handed. If this employee was misinformed, then maybe they ALL need retraining.
Service: 1
Stephanie LaFrance
Kid-friendliness: Mini arcade
Wheelchair accessibility: Handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Pizza
Stephanie Schmidt
Food was great as always I tired to use my payback coupon and was told rudely that they don't take coupons at there location when it has there address on it and the lady said she still couldn't take it not even an apology then after I paid she said my pizza was just coming out of the oven I showed up in the 20 minutes they said it would take but I ended up waiting another 25 30 minutes afyer when I asked they said there working on it
Kid-friendliness: Little game area w several upright video games for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Pizza, Hawaiian, Hawaiian Pizza, Salad Bar, Large Double Play Pepperoni Pizza, Maui Zaui Pizza, Garlic Parmesan Twists, Cheese Pizza, Meat Pizza
Lando Slore
Let me start with this… They tried to kick out Santa Claus.
The company Santa is with, had booked the room for Santa from 4-8pm. Advertised on Facebook event. Get there about 6:15 to see Santa with 3 children, all under 5. All hyped to see him.
Get in line to see where he was being hosted, hear the manager talking to a lady. Caught back half of the conversation.
Manager: We double booked the room, so you have to leave Lady: So you’re kicking us out..? Manager: basically, yeah.
Notice the lady goes to the room and starts packing Santa stuff. I ask her what’s going on and she said that they’re kicking her and Santa out for the party.
Go to front counter to… address the issue. Ask for manager right away, the employee disappears for a second and says he’s busy. I say I’m here about the Santa issue. Manager suddenly appears.
I ask him what’s going on with the Santa event and he blows it off and tries to blame his employee. Like no you’re the manager. Continues to try to shake the situation off and make his employee take the blame for the situation. Santa is coming back and he needs to figure it out. Luckily the people that were with the party were there and understood. After going back and forth with the “manager” he gave the other party a discount and allowed Santa back.
How do you do that? The manager had such a demeaning attitude and wouldn’t take accountability.
I hope you get charcoal in your stocking.
Atmosphere: 1
Food: 1
Service: 1
Joe Willis
This location has potential but it needs an adult running the shift. There's no sense of urgency and the wait times are ridiculous. I have yet to get my order after three times at this location.
Atmosphere: 3
Food: 1
Service: 1
Sandra S
Most Round Table Pizza eliminated the salad bar. Not this location. Great salad bar and pizza the same good quality you expect from Round Table. This location is great for kids as there is a huge game room. Not great if you are looking for a quiet place.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: King Arthur's Supreme Pizza, Salad Bar
Margaret Castro
I was disappointed in the salad the lettuce looked horrible some of the other stuff in the salad bar well I was afraid to eat it
First time coming here in the pizza was amazing and the Dragon's Bounty Sampler Platter was on point. Next time I will be back to try out other flavor pizzas, so it's worth coming here.
Atmosphere: 5
Food: 5
Service: 5
Thieves. Watch your bill; they added $8 tip to my $20 take-out.
Atmosphere: 1
Food: 4
Service: 1
Ordered pizza for delivery, it took an hour and a half to get, and when I got it, it was cold and the crust was very chewy like cardboard. Used to love this place, will not go again. Called and spoke to manager and all they said was sorry
Took one bite and it went straight in the trash way way way too salty. Absolutely gross and that was after pulling all the peperoni off. Waste of money
Atmosphere: 1
Food: 1
Service: 1
Wow. So let me tell you a customer service story. I ordered at 3:25pm. I get an automated text that said it’ll arrive at 4:05. At 3:45pm I get an update automated text that it’ll arrive at 4:17pm. At 4:20pm I get an automated text that my order is cancelled and I need to call the store. I call the store. The person tells me “no, it’ll be there it’s out for delivery.” At 4:45pm I call back and refuse to hear “it’ll be there,” again and ask for them to please explain what is going on. After sitting on hold I end up talking to someone else who explains that my order was “stolen” because they didn’t have drivers tonight and that they’ve been using DoorDash drivers to deliver orders. I had to demand a refund and explain that I didn’t pay DoorDash, I paid Round Table directly from their app. Their manager “Dana” would not take the call instead having the person on the phone parrot to me that a “refund” is being processed and it will go back on my card “in about 6 days.” Then I kid you not, they give me the 855 number to DoorDash and say “sorry, hope you figure it out.” Is that acceptable customer service to you? Would you want to order from a place, wait for two hours just to have them say “oh well, guess you gotta figure it out?” I have my texts, my order receipts and will not be letting this go until I have confirmation that my money is returned. I contacted DoorDash and the best they could say is “we’re trying to call the driver but they won’t answer and we’ll bring it to our team’s attention.” I will be calling the Round Table corporate office tomorrow and looking at more options for consumer advocacy because this is outrageously unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Pizza great but $46 for medium pizza and 2 drinks is ludicrous
Atmosphere: 5
Food: 5
Service: 5
Looks shut down. Expired soda, too.
All the games are rigged now.
Atmosphere: 1
Food: 1
Service: 1
I never leave reviews but this annoyed me to no end. The website for the Thurston location clearly shows a dine-in coupon can be used for the double play pepperoni pizza. $26.99. When I showed the coupon to the girl at the counter, she said the manager was not accepting the coupons anymore but that she could give me $4 off. According to her the regular price was 39.99. Are you kidding me? First of all, update your website if you are not accepting that deal, second, I'm not paying $40 for a large pep pizza even with $4 off. Third, I came in specifically on my birthday because pizza is my favorite. Ruined. I walked out empty-handed. If this employee was misinformed, then maybe they ALL need retraining.
Service: 1
Kid-friendliness: Mini arcade
Wheelchair accessibility: Handicap parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Pizza
Food was great as always I tired to use my payback coupon and was told rudely that they don't take coupons at there location when it has there address on it and the lady said she still couldn't take it not even an apology then after I paid she said my pizza was just coming out of the oven I showed up in the 20 minutes they said it would take but I ended up waiting another 25 30 minutes afyer when I asked they said there working on it
Atmosphere: 3
Food: 5
Service: 2
Restaurantji Recommends
Overall Excellent Experience
Kid-friendliness: Little game area w several upright video games for kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Pizza, Hawaiian, Hawaiian Pizza, Salad Bar, Large Double Play Pepperoni Pizza, Maui Zaui Pizza, Garlic Parmesan Twists, Cheese Pizza, Meat Pizza
Let me start with this…
They tried to kick out Santa Claus.
The company Santa is with, had booked the room for Santa from 4-8pm. Advertised on Facebook event. Get there about 6:15 to see Santa with 3 children, all under 5. All hyped to see him.
Get in line to see where he was being hosted, hear the manager talking to a lady. Caught back half of the conversation.
Manager: We double booked the room, so you have to leave
Lady: So you’re kicking us out..?
Manager: basically, yeah.
Notice the lady goes to the room and starts packing Santa stuff. I ask her what’s going on and she said that they’re kicking her and Santa out for the party.
Go to front counter to… address the issue. Ask for manager right away, the employee disappears for a second and says he’s busy. I say I’m here about the Santa issue. Manager suddenly appears.
I ask him what’s going on with the Santa event and he blows it off and tries to blame his employee. Like no you’re the manager. Continues to try to shake the situation off and make his employee take the blame for the situation. Santa is coming back and he needs to figure it out.
Luckily the people that were with the party were there and understood.
After going back and forth with the “manager” he gave the other party a discount and allowed Santa back.
How do you do that? The manager had such a demeaning attitude and wouldn’t take accountability.
I hope you get charcoal in your stocking.
Atmosphere: 1
Food: 1
Service: 1
This location has potential but it needs an adult running the shift. There's no sense of urgency and the wait times are ridiculous. I have yet to get my order after three times at this location.
Atmosphere: 3
Food: 1
Service: 1
Most Round Table Pizza eliminated the salad bar. Not this location. Great salad bar and pizza the same good quality you expect from Round Table. This location is great for kids as there is a huge game room. Not great if you are looking for a quiet place.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: King Arthur's Supreme Pizza, Salad Bar
I was disappointed in the salad the lettuce looked horrible some of the other stuff in the salad bar well I was afraid to eat it
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Salad Bar
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