This store will be my second favorite grocery store because it's close to our house. Seldom is it super crowded which is a bonus for a grocery store and it doesn't really matter what time of day or week you come. You're always well stocked whatever you need, so there's typically no problems finding anything that you might need. We're here on a mission and that is to make tuna fish sandwiches. Anyone great store come and check them out if you're in the area.
Jhostin L.
the manager thats there around 10pm specifically today Saturday the 24 is the worst she literally kicked me out the store because supposedly to her and i quote " you smashed a glass bottle outs my store we saw you on the security cameras leave now " and i asked her nicely could you recheck the cameras i have no reason ti smash a bottle on the ground i didn't had any kind of bottle with me when i parked somebody left a glass bottle in the spot which I didn't see so when i parked the bottle broke but it was mot my fault to begin with and i was only there doing some uber eats i was picking up an order and she was extremely rude and i stayed cool the whole time even tho i knew it wasn't my fault at all but well she just walked out made sure i was gone and i find it dumb that she says she checked the cameras and saw me smash the bottle on the ground like id love to see the video were i apparently smashed the bottle but of course she didn't show the video and honestly i just felt really discriminated by her and the way she treated me like are you serious? Right now like why are you lying about it when you clearly checked nothing why blame me ? which is why i feel discriminated because like was it because i am mexican and i only say this bec I've had incidents like this were i was pointed out for blamed for because of my skin color and it just really sucks that theres people like this specially when i stayed cool and calmed the whole time even tho i knew it was not my fault but ill be back tomorrow to speak with a different manager or supervisor because its really unacceptable and unprofessional the way she treated me
Joe W.
Tried to speak with District manager. He hung up. Now, i see where to poor customer service starts. I have never been in another Albertsons brand since. Your company deserves to be bankrupt
MJ S.
I am normally a huge Safeway supporter! Love the gas rewards and the weekly specials in your store. I spend a good chunk of change there on a monthly basis. I may have to change stores though. Today, I went to get plain Kaiser rolls in the bakery area. There was one bag and the rolls were as hard as rocks. I took them to the counter and ask them if they had any fresher ones. The person who helped me was very nice and said that she was baking some and that they had four more minutes plus cooling time. She suggested I come back in about 15 minutes. I actually went back about 30 minutes later. A different lady was there and told me that Kaiser rolls were on the Shelf. I explained that I had been here earlier and that the lady who helped me said I should come back and that she would bag up some fresh ones for me. She said no problem and said that if I could wait a couple of minutes she would be glad to do that for me. A few minutes later she went and got the roles and now she was putting them in the bag and printing the tag another lady came out and said what are you doing? She said I am bagging up these rolls for this lady. She wanted fresh ones. The other lady said oh she thinks she's special huh? I was standing right there when she said it. I couldn't believe it. I was so upset I took my rolls and went to customer service.I told the young man at customer service who just looked at me with a blank stare. I can't believe it. To make matters worse the bag of hockey puck rolls were back on the shelf. I am skeptical of ever shopping at this store again if that's how regular customers are treated!
Elizabeth M.
Recently moved and this is my new, closest Safeway. My last neighborhood Safeway was my #1 for over 15 years! This one, though... UGH. SO DISAPPOINTED.Went in, lots of people without masks not giving AF. Asked at the counter and they referred me to "director" Shauntay Toombs (sp?) I explained to Shauntay that we got a few of our items and were leaving because we were uncomfortable with the unusually large number of people unapologetically maskless. (I estimate maybe 1 in 10?)She said, of their mask policy, "there's a sign on the door." In fact, she answered every question I asked about their policy with, "there's a sign on the door." Yep! Included questions like, "What about enforcing the state mandate?" "What about your vulnerable and elderly customers?" "What about the safety of your employees?" Same answer, each and every time... that is, until she said, "is there anything else I can help you with?" before wishing me the most sarcastic and sardonic, "Merry Christmas" I ever heard. She even childishly yelled it again as we were walking out as if to say, "please, never come here again. On behalf of Safeway, F you and your desire to feel safe in a pandemic." (Was a petty clear translation to me... maybe you had to be there.)Anyway, no problem, "director" Shauntay Toombs. No problem. You just lost your company a *minimum* 5K+ annual customer. Oh, wait.. adding all the gift cards I buy there, safe to say 10k at least.And I am going to advocate for your employees and your vulnerable and elderly customers by more than just putting up a sign.
Dawn P.
This review is only in reference to using their app to do your shopping on-line for pick-up. Because I'm disabled, I do nearly all my shopping on-line. I love the Safeway app. It is easy to use, even if you're not savvy with on-line shopping. You can do a search for a specific item, shop by aisle or shop by department. Once you select an item, you can read nutritional information. It will also show you similar options so you can compare prices. There's a section where you can look for promo codes, buy one get one free, and you can still use your Safeway Club card for further discounts. It also remembers your previous orders and makes suggestions based on past purchases.
Bakery is great. The donuts are amazing!!!
This store will be my second favorite grocery store because it's close to our house. Seldom is it super crowded which is a bonus for a grocery store and it doesn't really matter what time of day or week you come. You're always well stocked whatever you need, so there's typically no problems finding anything that you might need. We're here on a mission and that is to make tuna fish sandwiches. Anyone great store come and check them out if you're in the area.
the manager thats there around 10pm specifically today Saturday the 24 is the worst she literally kicked me out the store because supposedly to her and i quote " you smashed a glass bottle outs my store we saw you on the security cameras leave now " and i asked her nicely could you recheck the cameras i have no reason ti smash a bottle on the ground i didn't had any kind of bottle with me when i parked somebody left a glass bottle in the spot which I didn't see so when i parked the bottle broke but it was mot my fault to begin with and i was only there doing some uber eats i was picking up an order and she was extremely rude and i stayed cool the whole time even tho i knew it wasn't my fault at all but well she just walked out made sure i was gone and i find it dumb that she says she checked the cameras and saw me smash the bottle on the ground like id love to see the video were i apparently smashed the bottle but of course she didn't show the video and honestly i just felt really discriminated by her and the way she treated me like are you serious? Right now like why are you lying about it when you clearly checked nothing why blame me ? which is why i feel discriminated because like was it because i am mexican and i only say this bec I've had incidents like this were i was pointed out for blamed for because of my skin color and it just really sucks that theres people like this specially when i stayed cool and calmed the whole time even tho i knew it was not my fault but ill be back tomorrow to speak with a different manager or supervisor because its really unacceptable and unprofessional the way she treated me
Tried to speak with District manager. He hung up. Now, i see where to poor customer service starts. I have never been in another Albertsons brand since. Your company deserves to be bankrupt
I am normally a huge Safeway supporter! Love the gas rewards and the weekly specials in your store. I spend a good chunk of change there on a monthly basis. I may have to change stores though. Today, I went to get plain Kaiser rolls in the bakery area. There was one bag and the rolls were as hard as rocks. I took them to the counter and ask them if they had any fresher ones. The person who helped me was very nice and said that she was baking some and that they had four more minutes plus cooling time. She suggested I come back in about 15 minutes. I actually went back about 30 minutes later. A different lady was there and told me that Kaiser rolls were on the Shelf. I explained that I had been here earlier and that the lady who helped me said I should come back and that she would bag up some fresh ones for me. She said no problem and said that if I could wait a couple of minutes she would be glad to do that for me. A few minutes later she went and got the roles and now she was putting them in the bag and printing the tag another lady came out and said what are you doing? She said I am bagging up these rolls for this lady. She wanted fresh ones. The other lady said oh she thinks she's special huh? I was standing right there when she said it. I couldn't believe it. I was so upset I took my rolls and went to customer service.I told the young man at customer service who just looked at me with a blank stare. I can't believe it. To make matters worse the bag of hockey puck rolls were back on the shelf. I am skeptical of ever shopping at this store again if that's how regular customers are treated!
Recently moved and this is my new, closest Safeway. My last neighborhood Safeway was my #1 for over 15 years! This one, though... UGH. SO DISAPPOINTED.Went in, lots of people without masks not giving AF. Asked at the counter and they referred me to "director" Shauntay Toombs (sp?) I explained to Shauntay that we got a few of our items and were leaving because we were uncomfortable with the unusually large number of people unapologetically maskless. (I estimate maybe 1 in 10?)She said, of their mask policy, "there's a sign on the door." In fact, she answered every question I asked about their policy with, "there's a sign on the door." Yep! Included questions like, "What about enforcing the state mandate?" "What about your vulnerable and elderly customers?" "What about the safety of your employees?" Same answer, each and every time... that is, until she said, "is there anything else I can help you with?" before wishing me the most sarcastic and sardonic, "Merry Christmas" I ever heard. She even childishly yelled it again as we were walking out as if to say, "please, never come here again. On behalf of Safeway, F you and your desire to feel safe in a pandemic." (Was a petty clear translation to me... maybe you had to be there.)Anyway, no problem, "director" Shauntay Toombs. No problem. You just lost your company a *minimum* 5K+ annual customer. Oh, wait.. adding all the gift cards I buy there, safe to say 10k at least.And I am going to advocate for your employees and your vulnerable and elderly customers by more than just putting up a sign.
This review is only in reference to using their app to do your shopping on-line for pick-up. Because I'm disabled, I do nearly all my shopping on-line. I love the Safeway app. It is easy to use, even if you're not savvy with on-line shopping. You can do a search for a specific item, shop by aisle or shop by department. Once you select an item, you can read nutritional information. It will also show you similar options so you can compare prices. There's a section where you can look for promo codes, buy one get one free, and you can still use your Safeway Club card for further discounts. It also remembers your previous orders and makes suggestions based on past purchases.
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