It has terrible service, they make you wait a long time, the cashier leaves you waiting while she does her own things and I'm not even sorry, they really tell you that I don't recommend this place, I won't come again, next time I'll go to buffalowings instead, which has better service and a better atmosphere.
It has a terrible service they make you wait a lot the cashier leaves you waiting while she does her own things and I'm not even sorry they really tell you that I don't recommend this place I won't come again, for the next time I'll go better to the Buffalowings that has better service and better atmosphere
Atmosphere: 1
Food: 1
Service: 1
Barbara Nipper
This wing stop couldn't get an order right for nothing in the world. Store is dirty and order never followed. Drum and Flat is not the same.
Atmosphere: 1
Food: 1
Service: 1
Ramos González
Good service. I only been here twice in a 5 year gap and I had no issues, my order actually took less than the expected time. I certainly don’t find anything wrong with Wingstop.
Food: 5
Service: 5
Abby Villanueva
Ordered online and took a long time to get. The food is decent, always loved the wings the only thing is that my fries were undercooked and whenever I gets soda every single time it’s not fresh, it’s stale. They never clean it and I always have to get something else other than soda because it doesn’t taste good. Otherwise is a okay place
Update: after months it’s Honeslty gone downhill. Whenever I uber eats from this location this wingstop always manages to mess up the order. I constantly have to contact Uber eats support to help get a refund or something in some type of way because there is always something wrong with the order. I understand it happening maybe once or twice but this happens constantly. This location in particular is just not good.
Atmosphere: 1
Food: 1
Service: 1
Lindsay
They never have the food ready on time. There will be nobody in the restaurant, nobody in line, nothing, and they will still need 20 minutes before STARTING the order. Btw the food comes in frozen. They aren't even fresh wings.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
Jermaine Peake
I waited for an hour and a half only to be told that my food was ready but out of the 6 or 7 people working only one is qualified to use the cash register so I would have to wait another 20 minutes until she returned from her break. I just left and didn't come back. This is easily the absolute worst restaurant there is. Of any kind of food.
Hello I've used your company for a more than a few years now and the majority of the time I have issues with my order being made wrong made, as well as not to standards that they show your food should be made to, along with constantly having to come and get my food remade or come back another day to have them remake it again which is a huge inconvenience for someone who doesn't live close to the location at all. So when I came in on October 12th for an order and it was again messes up because they forgot half of my food my food was soggy and disgusting so at this point I just wanted a refund because i'm tired of dealing with this company and not getting my food made correctly and constantly having to go back and forth. I called that very night as soon as I got home and saw how nasty my food was and to see they forgot half of my order yet again. Called to speak with a manager about wanting a refund at this point I am done going to Wingstop and I wanted my refund so I can just be completely done dealing with this company. I was told the manager in the morning will do my refund. The next morning I called to make sure the manager knew I was needing a refund he had me text him a picture of my receipt and told me he will get my refund taken care of it would take about 2 to 3 days I waited 5 days no refund called the location again spoke to manager Dakota told me he will get it refunded it'll take 7 to 10 days I waited 12 or 13 days still no refund called again said that he would have it pushed through still no refund called again and I have all these times and dates if you need of me calling this location to get my refund. Spoke to him again said he was going to push the refund through from his general manager briana and I will definitely be getting my refund it's been a month and a half now still no refund, waited still no refund called again recently just today and was told that he texted his manager and he has text proof that they are not refunding my order and the charge didn't even come out. But on my bank statement which I have proof shows that it did come out on the 12th of october, he told me they are not refunding my order and I need to file a dispute with my BANK in order to get my money back. He then hung up on me. I called back to tell him hanging up on customers is how he treats people and i will definitely be contacting corporate to let them know and he should not be working there anymore, he said you guys will not do anything to him about it. Which I can see happening as the patterns I've experienced with this company continue to grow. HUGE F you to a customer who has been MORE than patient for a VERY long time with orders CONSTANTLY being messed up having to be remade having to drive back and forth across town to get the correct order second or third time because they have definitely messed up my remakes more than once as well, at this point I have nothing good to say about Wingstop and how they care for their customers and how they produce their food. So at this point I would more than expect somebody to reach out to me to clear up this huge mess that has been brought on by their management team Dakota and Brianna at the chkalov location in Vancouver Washington. The refund is a whole $25.08. But if he feels like it's better to file a fraud dispute with the bank over your company rather than submitting my refund like I have been told for two months now that WAS ALREADY SUBMITTED, I suggest you fire them and hire people who care about the company they work for as well as the customers they service. This company is going down hill FAST and a major part of that is due to poor management decisions equalling to very low customer satisfaction.I have plenty of other interactions with this company I could have written to you about a long time ago but I had not as I see how things are taken or rather NOT taken care of. Definitely the last straw with this company. Please do more than better, sincerely someone who will never recommend this company to anyone else. Going back to Buffa
Atmosphere: 1
Food: 1
Service: 1
Emiline Zalyashko
Horrible, horrible, horrible. I have no words. Made an online order of 30 wings, said estimated wait time was 45 min. Decided that it was way too long of a wait since it was already 8:00pm. Called this location to ask if it would be done quicker than what online says, younger lady picked up the phone and said it's going to take AN HOUR for our order.. asked her why she's telling us longer than what online says, she said "because there's only three people working...." with extreme attitude. Was being so rude over the phone. We asked to cancel the order and we just hear her yell in the background "Cancel the order!", extremely unprofessional. I then asked for a receipt or some sort of confirmation of the order being canceled and she said "that's not how it works".???? Um?? We can't get a receipt for a $50 order?? How does that make sense? We then went inside to see if we can talk to someone else that was willing to help. We waited 20 minutes at the front with not a single employee coming to the front to ask us if we needed any help with anything. They kept looking and no one did a single thing... no one cared!! We ended up leaving and decided to come back when there's a manager to talk to. All we wanted was a receipt..... NEVER EVER PURCHASING ANYTHING FROM WINGSTOP EVER AGAIN. GO TO BUFFALO.
Update: it’s been a month, still didn’t get a refund on our order that we cancelled…… didn’t get the food and didn’t get our money back.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Camp
Daughter ordered two chicken sandwich meals. They forgot to add any meat. When she called they treated her like trash and she has to wait two weeks to get her money back.
It was great the only thing that sucked was the fact our order only took 1 and a half hours and a handful people got there food first. I loved asking how long it would be an hour in and them saying we see it we are working on it. They didn't tell us we would be waiting an ⅛ of our day. Besides the food was great.
Wheelchair accessibility: Good
Atmosphere: 3
Food: 3
Service: 1
Kacie Conmy
Food was fresh and hot, place was very busy but staff handled it very well and very friendly!
Ordered at 6:37, came out and checked the ticket, 22 minutes later they come look at our ticket again and, asked what flavors we had, said it would be 10 minutes. 21 minutes after that we asked for a refund. They said the food was now ready, 43 minutes AFTER our order and people behind us got their food. “Couldn’t” give us a refund, it would have to be done by the general manager and would take 2-7 business days. More importantly, he RUDE as heck about it.
First bad experience at a Wingstop ever!!!
Edit to add: I spoke to the “General Manager” who was more rude than his employees. Explains a lot. He spoke to me like a child, explaining how banking works when all I asked him to do was confirm that he had issued the refund. And then after finally understanding the question, confirmed and hung up on me.
Atmosphere: 1
Service: 1
Kelsey C
This location has always been slow. I made a small online order, went to pick it up an hour later to give plenty of time. When I got to the store they hadn’t even started the order. I told them to just refund me as they said it would be another 45 minutes. They took my information down, said a manager would call me in 24 hours and would cancel. No calls, no returned calls. So I disputed the charge with my credit card company and guess what Wingstop is fighting it!!! Are you serious?! This location needs to go out of business. Don’t spend your hard earned money here. I will continue to fight this, if you’re a manager… call me!
It has terrible service, they make you wait a long time, the cashier leaves you waiting while she does her own things and I'm not even sorry, they really tell you that I don't recommend this place, I won't come again, next time I'll go to buffalowings instead, which has better service and a better atmosphere.
It has a terrible service they make you wait a lot the cashier leaves you waiting while she does her own things and I'm not even sorry they really tell you that I don't recommend this place I won't come again, for the next time I'll go better to the Buffalowings that has better service and better atmosphere
Atmosphere: 1
Food: 1
Service: 1
This wing stop couldn't get an order right for nothing in the world. Store is dirty and order never followed. Drum and Flat is not the same.
Atmosphere: 1
Food: 1
Service: 1
Good service. I only been here twice in a 5 year gap and I had no issues, my order actually took less than the expected time. I certainly don’t find anything wrong with Wingstop.
Food: 5
Service: 5
Ordered online and took a long time to get. The food is decent, always loved the wings the only thing is that my fries were undercooked and whenever I gets soda every single time it’s not fresh, it’s stale. They never clean it and I always have to get something else other than soda because it doesn’t taste good. Otherwise is a okay place
Update: after months it’s Honeslty gone downhill. Whenever I uber eats from this location this wingstop always manages to mess up the order. I constantly have to contact Uber eats support to help get a refund or something in some type of way because there is always something wrong with the order. I understand it happening maybe once or twice but this happens constantly. This location in particular is just not good.
Atmosphere: 1
Food: 1
Service: 1
They never have the food ready on time. There will be nobody in the restaurant, nobody in line, nothing, and they will still need 20 minutes before STARTING the order.
Btw the food comes in frozen. They aren't even fresh wings.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Chicken Wings
I waited for an hour and a half only to be told that my food was ready but out of the 6 or 7 people working only one is qualified to use the cash register so I would have to wait another 20 minutes until she returned from her break. I just left and didn't come back. This is easily the absolute worst restaurant there is. Of any kind of food.
Atmosphere: 1
Food: 1
Service: 1
Delicious food 😋
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: BBQ Boneless Wings, Seasoned Fries, Chicken Wings, French Fries, Chicken Strips
Hello I've used your company for a more than a few years now and the majority of the time I have issues with my order being made wrong made, as well as not to standards that they show your food should be made to, along with constantly having to come and get my food remade or come back another day to have them remake it again which is a huge inconvenience for someone who doesn't live close to the location at all. So when I came in on October 12th for an order and it was again messes up because they forgot half of my food my food was soggy and disgusting so at this point I just wanted a refund because i'm tired of dealing with this company and not getting my food made correctly and constantly having to go back and forth. I called that very night as soon as I got home and saw how nasty my food was and to see they forgot half of my order yet again. Called to speak with a manager about wanting a refund at this point I am done going to Wingstop and I wanted my refund so I can just be completely done dealing with this company. I was told the manager in the morning will do my refund. The next morning I called to make sure the manager knew I was needing a refund he had me text him a picture of my receipt and told me he will get my refund taken care of it would take about 2 to 3 days I waited 5 days no refund called the location again spoke to manager Dakota told me he will get it refunded it'll take 7 to 10 days I waited 12 or 13 days still no refund called again said that he would have it pushed through still no refund called again and I have all these times and dates if you need of me calling this location to get my refund. Spoke to him again said he was going to push the refund through from his general manager briana and I will definitely be getting my refund it's been a month and a half now still no refund, waited still no refund called again recently just today and was told that he texted his manager and he has text proof that they are not refunding my order and the charge didn't even come out. But on my bank statement which I have proof shows that it did come out on the 12th of october, he told me they are not refunding my order and I need to file a dispute with my BANK in order to get my money back. He then hung up on me. I called back to tell him hanging up on customers is how he treats people and i will definitely be contacting corporate to let them know and he should not be working there anymore, he said you guys will not do anything to him about it. Which I can see happening as the patterns I've experienced with this company continue to grow. HUGE F you to a customer who has been MORE than patient for a VERY long time with orders CONSTANTLY being messed up having to be remade having to drive back and forth across town to get the correct order second or third time because they have definitely messed up my remakes more than once as well, at this point I have nothing good to say about Wingstop and how they care for their customers and how they produce their food. So at this point I would more than expect somebody to reach out to me to clear up this huge mess that has been brought on by their management team Dakota and Brianna at the chkalov location in Vancouver Washington. The refund is a whole $25.08. But if he feels like it's better to file a fraud dispute with the bank over your company rather than submitting my refund like I have been told for two months now that WAS ALREADY SUBMITTED, I suggest you fire them and hire people who care about the company they work for as well as the customers they service. This company is going down hill FAST and a major part of that is due to poor management decisions equalling to very low customer satisfaction.I have plenty of other interactions with this company I could have written to you about a long time ago but I had not as I see how things are taken or rather NOT taken care of. Definitely the last straw with this company. Please do more than better, sincerely someone who will never recommend this company to anyone else. Going back to Buffa
Atmosphere: 1
Food: 1
Service: 1
Horrible, horrible, horrible. I have no words. Made an online order of 30 wings, said estimated wait time was 45 min. Decided that it was way too long of a wait since it was already 8:00pm. Called this location to ask if it would be done quicker than what online says, younger lady picked up the phone and said it's going to take AN HOUR for our order.. asked her why she's telling us longer than what online says, she said "because there's only three people working...." with extreme attitude. Was being so rude over the phone. We asked to cancel the order and we just hear her yell in the background "Cancel the order!", extremely unprofessional. I then asked for a receipt or some sort of confirmation of the order being canceled and she said
"that's not how it works".???? Um?? We can't get a receipt for a $50 order?? How does that make sense? We then went inside to see if we can talk to someone else that was willing to help. We waited 20 minutes at the front with not a single employee coming to the front to ask us if we needed any help with anything. They kept looking and no one did a single thing... no one cared!! We ended up leaving and decided to come back when there's a manager to talk to. All we wanted was a receipt..... NEVER EVER PURCHASING ANYTHING FROM WINGSTOP EVER AGAIN.
GO TO BUFFALO.
Update: it’s been a month, still didn’t get a refund on our order that we cancelled…… didn’t get the food and didn’t get our money back.
Atmosphere: 1
Food: 1
Service: 1
Daughter ordered two chicken sandwich meals. They forgot to add any meat. When she called they treated her like trash and she has to wait two weeks to get her money back.
Thanks guys!
Restaurantji Recommends
It was great the only thing that sucked was the fact our order only took 1 and a half hours and a handful people got there food first. I loved asking how long it would be an hour in and them saying we see it we are working on it. They didn't tell us we would be waiting an ⅛ of our day. Besides the food was great.
Wheelchair accessibility: Good
Atmosphere: 3
Food: 3
Service: 1
Food was fresh and hot, place was very busy but staff handled it very well and very friendly!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Habanero, Seasoned Fries, Chicken Sandwich, Chicken Wings
So clean and great service is a lot better
Atmosphere: 5
Food: 5
Service: 5
Ordered at 6:37, came out and checked the ticket, 22 minutes later they come look at our ticket again and, asked what flavors we had, said it would be 10 minutes. 21 minutes after that we asked for a refund. They said the food was now ready, 43 minutes AFTER our order and people behind us got their food. “Couldn’t” give us a refund, it would have to be done by the general manager and would take 2-7 business days. More importantly, he RUDE as heck about it.
First bad experience at a Wingstop ever!!!
Edit to add: I spoke to the “General Manager” who was more rude than his employees. Explains a lot. He spoke to me like a child, explaining how banking works when all I asked him to do was confirm that he had issued the refund. And then after finally understanding the question, confirmed and hung up on me.
Atmosphere: 1
Service: 1
This location has always been slow. I made a small online order, went to pick it up an hour later to give plenty of time. When I got to the store they hadn’t even started the order. I told them to just refund me as they said it would be another 45 minutes. They took my information down, said a manager would call me in 24 hours and would cancel. No calls, no returned calls. So I disputed the charge with my credit card company and guess what Wingstop is fighting it!!! Are you serious?! This location needs to go out of business. Don’t spend your hard earned money here. I will continue to fight this, if you’re a manager… call me!
Atmosphere: 1
Food: 1
Service: 1
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