The staff is extremely rude. I kept being ignored asking for the bathroom code while waiting to pick up a doorsash order. It was really embarrassing and set me off in a panic attack. Date of visit January 17th 2026 around 10 pm.
Atmosphere: 2
Food: 3
Service: 1
Bryant McClure
I am extremely disappointed with my experience at the Wingstop on Chkalov
My order was wrong. I ordered a protein pack that should have included 16 wings and only received 10 total. I was missing 6 wings.
When I called the store to report the issue, the response was shocking. The night manager, Anna, immediately said there was nothing they could do unless I drove back to the store to prove it. During the call, I was told the cook believed I was lying and just trying to get free food or a discount.
Being accused of lying as a paying customer is unacceptable. Mistakes happen, but how they are handled matters. There was no attempt to help, no apology, and no accountability. Just blame and dismissal.
This was some of the worst customer service I have experienced. I will not be returning to this location and would caution others to check their order carefully before leaving.
Atmosphere: 1
Food: 1
Service: 1
Kaylee Perez
I tried to give this place the benefit of doubt, as I do to all humans but at the end of the day this is a job they signed up to do. In the beginning I didnāt think too much of it until our experience progressively got worse. My husband, 5 kids, & I all dinned inside Tuesday night.
The first red flag was the worker who just so happens to also be the manager named Holly was taking our order and repeatedly out loud was announcing how she was putting in our order wrong and struggling. We tried to pick our 2nd side with our order, she told us we only get 1 side, then at the end of ordering said āoh, you do get a 2nd sideā. While waiting for our food one of my kids accidentally spilled his drink-we tried to clean up the best we could but then was told by an employee to leave it because they got it. The spill was in the middle of the walkway & under my table/chair. This was never cleaned up before we left and was very uncomfortable to eat & sit as my feet placement was wonky due to there being a puddle of soda under my feet. When they called the order name, it was under a completely different name bc she had failed to ask a name for the order. Then when we got our food, we did fail to realize one of the wings were a dry rub & questioned Holly about it which she then replied very rudely & said āthat is how they are. That is how they always come.ā Straight irritated tone of voice. But no big deal we take them anyways and eat them. This is when I started to look around more and notice other things like the take out order rack was filled and the Lobby was filled but nobody was calling out orders until customers walked up and had to ask for their food, that then made Holly call out take out orders. And as I still have soda under my feet i realize their floor is pretty dirty despited the broom being right there. Then my 2 year old also drops his drinkā¦ I again tried to clean up as much as possible especially bc now it is interfering with someone else personal space. Someone again said not to worry about it, they would clean it but never did so me and a thoughtfully nice customer helped me clean it up. And as you know they do not have a trash can in the lobby so all the wet paper towels were put into the paper straw bin, which also was not dumped right away and was overflowing.
Atmosphere: 1
Food: 2
Service: 1
tristen colaric
Very friendly staff and fast service.
Atmosphere: 5
Food: 5
Service: 5
Tess Kofsky
I'm a Doordasher, and every time I receive an order from this location The staff are very unfriendly. They typically hand you a cup and tell you to go fill the customer's drink even though there is about 3-5 Wingstop employees hanging around goofing off and talking. Today was even worse. I asked to use the bathroom while waiting because my order was not ready yet. The employee told me that she was not going to give me the code until my order was ready. I told her I really needed to go, and she said that was company policy. Then when the food came out I said can I have the code now, and she told me that I had to hit the confirm button and take the food with me before she would give it. Basically asking that I take a customer's food into a bathroom. Completely unacceptable and disgusting. I walked out. Do better at this location, train your employees and for God's sakes let somebody use a bathroom while they are waiting for an order to pick up!!
Atmosphere: 1
Food: 1
Service: 1
Ghulam Asghar
Better Qaulity
Atmosphere: 5
Food: 5
Service: 5
TheGuy
Good food but sticky tables and no bins to throw your trash
Atmosphere: 2
Food: 5
Service: 4
Shirronda Wray
I placed a takeout order here, and it was completely wrongāitems were missing and the food wasnāt what I ordered. My husband had to drive back, and instead of fixing the issue right away, they made him wait over 20 minutes while staff hid in the back. When I called, I spoke with someone who claimed to be the manager but refused to come out and face the situation in person. They said they would issue a refund, but the lack of accountability and customer care was unacceptable.
This place has terrible service and zero professionalism. I do not recommend eating here.
Atmosphere: 1
Food: 1
Service: 1
stepan korshnov
This is the best Wingstop Iāve ever eaten in my life, this may be the best tenders Iāve ever ate in my life! It was crunchy, juicy, & hit the spot like never before! I would 100% recommend to everyone I know,
Called to place an order for 20 wings and 11 tenders. The male worker who answers the phone is rude and does not know how to talk to customers. For instance, he was not friendly and sounded like something was bothering him. When he answered, he immediately mentioned that he was āgoing to get somebody to help meā and then placed me on hold for over five minutes. When an employee answers the phone, isnāt it their job to help the customer? He almost sounded like he didnāt even work there. After five minutes of waiting on hold, I hung up and placed an online order because my kids were hungry and all the other places were closed. I came in to pick up my order. It was the same rude kid that answered the phone who is at the front counter. He never greeted me or any other other customers who came in. Never once did he even smile. He gave all the other three customers who walked in the same disconnected treatment. As I glanced to the back of house and there was a bunch of kids working back there, one of them was wearing a wig with a hat on. Some of the kids were wearing gloves and some were not even though all of them were handling food. The bigger kid that was wearing the wig with a hat was wearing gloves, but also touching the walls as he was leaning against it while chatting with the group in the back and then proceeded to handle food so it didnāt really matter if he was wearing gloves or not things were still being contaminated. Being in the customer service industry for over 30 years with many colleagues in the public health department, I can tell there was no Manager on site. The young gentleman handed me my $100+ Order without even a thank you. I checked my bag and they did not provide any napkins and gentleman who was handling the front of house smugly said they didnāt have any and pointed to a roll of paper towels next to the soda fountain. An experienced manager on site at all times and retraining everyone on customer service and hygiene would be a positive step in the right direction.
Elise Wyatt
I have never visited this location at night and had a good experience with the customer service, speed of service, or the quality of food. Things are usually wrong or missing, and the crew is very unprofessional. Iāve always had a positive experience going earlier in the day, but in the past few days even the morning service has been slacking. Not sure whatās changed but that could probably be addressed.
Christine Demarr
I love the vibe everyone is nice 10/10 always come here
Isaias Vega
AMAZING TEAM AND SERVICE! BEST OF THE PNW
Sofia Chihuahua
Great experience! Best service Iāve had in a while !
Wonderful š
Atmosphere: 5
Food: 5
Service: 5
The staff is extremely rude. I kept being ignored asking for the bathroom code while waiting to pick up a doorsash order. It was really embarrassing and set me off in a panic attack. Date of visit January 17th 2026 around 10 pm.
Atmosphere: 2
Food: 3
Service: 1
I am extremely disappointed with my experience at the Wingstop on Chkalov
My order was wrong. I ordered a protein pack that should have included 16 wings and only received 10 total. I was missing 6 wings.
When I called the store to report the issue, the response was shocking. The night manager, Anna, immediately said there was nothing they could do unless I drove back to the store to prove it. During the call, I was told the cook believed I was lying and just trying to get free food or a discount.
Being accused of lying as a paying customer is unacceptable. Mistakes happen, but how they are handled matters. There was no attempt to help, no apology, and no accountability. Just blame and dismissal.
This was some of the worst customer service I have experienced. I will not be returning to this location and would caution others to check their order carefully before leaving.
Atmosphere: 1
Food: 1
Service: 1
I tried to give this place the benefit of doubt, as I do to all humans but at the end of the day this is a job they signed up to do. In the beginning I didnāt think too much of it until our experience progressively got worse. My husband, 5 kids, & I all dinned inside Tuesday night.
The first red flag was the worker who just so happens to also be the manager named Holly was taking our order and repeatedly out loud was announcing how she was putting in our order wrong and struggling. We tried to pick our 2nd side with our order, she told us we only get 1 side, then at the end of ordering said āoh, you do get a 2nd sideā. While waiting for our food one of my kids accidentally spilled his drink-we tried to clean up the best we could but then was told by an employee to leave it because they got it. The spill was in the middle of the walkway & under my table/chair. This was never cleaned up before we left and was very uncomfortable to eat & sit as my feet placement was wonky due to there being a puddle of soda under my feet. When they called the order name, it was under a completely different name bc she had failed to ask a name for the order. Then when we got our food, we did fail to realize one of the wings were a dry rub & questioned Holly about it which she then replied very rudely & said āthat is how they are. That is how they always come.ā Straight irritated tone of voice. But no big deal we take them anyways and eat them. This is when I started to look around more and notice other things like the take out order rack was filled and the Lobby was filled but nobody was calling out orders until customers walked up and had to ask for their food, that then made Holly call out take out orders. And as I still have soda under my feet i realize their floor is pretty dirty despited the broom being right there. Then my 2 year old also drops his drinkā¦ I again tried to clean up as much as possible especially bc now it is interfering with someone else personal space. Someone again said not to worry about it, they would clean it but never did so me and a thoughtfully nice customer helped me clean it up. And as you know they do not have a trash can in the lobby so all the wet paper towels were put into the paper straw bin, which also was not dumped right away and was overflowing.
Atmosphere: 1
Food: 2
Service: 1
Very friendly staff and fast service.
Atmosphere: 5
Food: 5
Service: 5
I'm a Doordasher, and every time I receive an order from this location The staff are very unfriendly. They typically hand you a cup and tell you to go fill the customer's drink even though there is about 3-5 Wingstop employees hanging around goofing off and talking. Today was even worse. I asked to use the bathroom while waiting because my order was not ready yet. The employee told me that she was not going to give me the code until my order was ready. I told her I really needed to go, and she said that was company policy. Then when the food came out I said can I have the code now, and she told me that I had to hit the confirm button and take the food with me before she would give it. Basically asking that I take a customer's food into a bathroom. Completely unacceptable and disgusting. I walked out. Do better at this location, train your employees and for God's sakes let somebody use a bathroom while they are waiting for an order to pick up!!
Atmosphere: 1
Food: 1
Service: 1
Better Qaulity
Atmosphere: 5
Food: 5
Service: 5
Good food but sticky tables and no bins to throw your trash
Atmosphere: 2
Food: 5
Service: 4
I placed a takeout order here, and it was completely wrongāitems were missing and the food wasnāt what I ordered. My husband had to drive back, and instead of fixing the issue right away, they made him wait over 20 minutes while staff hid in the back. When I called, I spoke with someone who claimed to be the manager but refused to come out and face the situation in person. They said they would issue a refund, but the lack of accountability and customer care was unacceptable.
This place has terrible service and zero professionalism. I do not recommend eating here.
Atmosphere: 1
Food: 1
Service: 1
This is the best Wingstop Iāve ever eaten in my life, this may be the best tenders Iāve ever ate in my life! It was crunchy, juicy, & hit the spot like never before! I would 100% recommend to everyone I know,
Restaurantji Recommends
Called to place an order for 20 wings and 11 tenders. The male worker who answers the phone is rude and does not know how to talk to customers. For instance, he was not friendly and sounded like something was bothering him. When he answered, he immediately mentioned that he was āgoing to get somebody to help meā and then placed me on hold for over five minutes. When an employee answers the phone, isnāt it their job to help the customer? He almost sounded like he didnāt even work there. After five minutes of waiting on hold, I hung up and placed an online order because my kids were hungry and all the other places were closed. I came in to pick up my order. It was the same rude kid that answered the phone who is at the front counter. He never greeted me or any other other customers who came in. Never once did he even smile. He gave all the other three customers who walked in the same disconnected treatment. As I glanced to the back of house and there was a bunch of kids working back there, one of them was wearing a wig with a hat on. Some of the kids were wearing gloves and some were not even though all of them were handling food. The bigger kid that was wearing the wig with a hat was wearing gloves, but also touching the walls as he was leaning against it while chatting with the group in the back and then proceeded to handle food so it didnāt really matter if he was wearing gloves or not things were still being contaminated. Being in the customer service industry for over 30 years with many colleagues in the public health department, I can tell there was no Manager on site. The young gentleman handed me my $100+ Order without even a thank you. I checked my bag and they did not provide any napkins and gentleman who was handling the front of house smugly said they didnāt have any and pointed to a roll of paper towels next to the soda fountain. An experienced manager on site at all times and retraining everyone on customer service and hygiene would be a positive step in the right direction.
I have never visited this location at night and had a good experience with the customer service, speed of service, or the quality of food. Things are usually wrong or missing, and the crew is very unprofessional. Iāve always had a positive experience going earlier in the day, but in the past few days even the morning service has been slacking. Not sure whatās changed but that could probably be addressed.
I love the vibe everyone is nice 10/10 always come here
AMAZING TEAM AND SERVICE! BEST OF THE PNW
Great experience! Best service Iāve had in a while !
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