I am a very frequent customer (daily). A small dark haired waitress seems to cop an attitude with me. She either does not cut the bagel both ways which makes it hard to get the cream cheese on both sides evenly or she refuses to put a napkin in my bag. Today I asked if there was a napkin in the bag and she told me, “we have napkins in the lobby.” When you are busy and folks are lined up waiting for bagels, often the napkins and even the coffee is congested with people waiting. What happened to great customer service and “the customer is always right except when it involves money”? I have to say that it felt very shaming for her to respond to my question in this way, I indicated, “it is more convenient to have the napkin in the bag due to often the lobby napkins are blocked with folks waiting for bagels!” She finally shoved napkins in the bag. I find myself wondering how my own job working many critical crisis situations would have gone; had I copped an attitude of “service yourself chappie!” Lives and safety would have been jeopardized. Furthermore I now have disabilities that make navigation difficult some days with balance and dizziness issues so please serve the customer kindly please no matter how many hats or which hat they’ve worn in their chosen professions.I know of a couple daily customers that stopped coming in due to customer service.
Atmosphere: 5
Food: 5
Service: 1
Travis Bast
Best bagel place in the valley!
Debra Steinbach
The Best Bagels around
Kid-friendliness: Very kid friendly and family friendly
Atmosphere: 5
Food: 5
Service: 5
Nancy DeDecker
The bagels are awesome! Soft, tastey, yummy! Not very comfy chairs, but ok. No Chai tea latte.
Parking: Easy to find. Just south of Oneida St andOO intersection
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Carmel Apple Cream Cheese
Cheryl Cleveland
Been coming here for years. We would get a pickle with a bagel sandwich meal but now, even if you ask for a pickle, you don't get one. The bagels have gotten smaller while the prices have gone up.
Nora Roxbury
Fabulous customer service and delicious bagels and out of this world cream cheese! Will be back for sure!
Meranda Chapman
Coworker brought in bagels this morning from here, all I can I say is WOW. Absolutely phenomenal. Best bagel I have ever had. Been wanting to try for a long time but never get to that side of town, I will be making it a point to get there now!! 10/10 recommend!
Petronella Pampel
Great
Atmosphere: 5
Food: 5
Service: 5
Walter Yimbo
My parents order a Nova Lox which comes with just smoked salmon, capers and cream cheese. Today they put Romaine lettuce, tomato and red onions in my Nova Lox and skimped on the salmon. There's no consistency here as the preparation is changing without warning. There are better places for bagels, this place is not one of them. Horrible.
Best bagels around!
Atmosphere: 5
Food: 5
Service: 5
I am a very frequent customer (daily). A small dark haired waitress seems to cop an attitude with me. She either does not cut the bagel both ways which makes it hard to get the cream cheese on both sides evenly or she refuses to put a napkin in my bag. Today I asked if there was a napkin in the bag and she told me, “we have napkins in the lobby.” When you are busy and folks are lined up waiting for bagels, often the napkins and even the coffee is congested with people waiting. What happened to great customer service and “the customer is always right except when it involves money”? I have to say that it felt very shaming for her to respond to my question in this way, I indicated, “it is more convenient to have the napkin in the bag due to often the lobby napkins are blocked with folks waiting for bagels!” She finally shoved napkins in the bag. I find myself wondering how my own job working many critical crisis situations would have gone; had I copped an attitude of “service yourself chappie!” Lives and safety would have been jeopardized. Furthermore I now have disabilities that make navigation difficult some days with balance and dizziness issues so please serve the customer kindly please no matter how many hats or which hat they’ve worn in their chosen professions.I know of a couple daily customers that stopped coming in due to customer service.
Atmosphere: 5
Food: 5
Service: 1
Best bagel place in the valley!
The Best Bagels around
Kid-friendliness: Very kid friendly and family friendly
Atmosphere: 5
Food: 5
Service: 5
The bagels are awesome! Soft, tastey, yummy! Not very comfy chairs, but ok. No Chai tea latte.
Parking: Easy to find. Just south of Oneida St andOO intersection
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Carmel Apple Cream Cheese
Been coming here for years. We would get a pickle with a bagel sandwich meal but now, even if you ask for a pickle, you don't get one. The bagels have gotten smaller while the prices have gone up.
Fabulous customer service and delicious bagels and out of this world cream cheese! Will be back for sure!
Coworker brought in bagels this morning from here, all I can I say is WOW. Absolutely phenomenal. Best bagel I have ever had. Been wanting to try for a long time but never get to that side of town, I will be making it a point to get there now!! 10/10 recommend!
Great
Atmosphere: 5
Food: 5
Service: 5
My parents order a Nova Lox which comes with just smoked salmon, capers and cream cheese. Today they put Romaine lettuce, tomato and red onions in my Nova Lox and skimped on the salmon. There's no consistency here as the preparation is changing without warning. There are better places for bagels, this place is not one of them. Horrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
best lox bagel around 10/10 so amazing, go in the morning when its most fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Nova Lox Bagel
Nice casual place, really good bagels and bagel sandwiches.
Atmosphere: 3
Food: 4
Service: 5
Excellent bagels and good service
Atmosphere: 5
Food: 5
Service: 5
Always good always slow girls talk more than they work
Delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Everything Bagel
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