Food was good - but pretty expensive for fast food. We enjoyed the food and the service was awesome! You could tell they appreciated our business and that goes a long way!
They always forget something when you order at the drive up window. Then tonight it seems they changed sodas, and I got some other monstrosity instead of a Dr Pepper. Atleast inform the customers if you change soda companies.
Also, $16 for a ranch chicken wrap without the meal. High cost for average fast food
Jake Bauer
Great food and great service. Always stop when in the area
Atmosphere: 5
Food: 5
Service: 5
Cherie Rae Plaster
Great food ,great service. Great employer. Family owned small business. 65 year in business.
Pete J
I needed something fast, as had appointment in ten minutes. Ordered, via drive through, a grilled chicken deluxe. Time from order to completion of payment and food handed to me: Three minutes and twenty six seconds. Great job.
How was it? Fairly generous size piece of chicken on bun with cheese, mayo, tomato, shredded lettuce. Combo tasted good.
So you can eat healthy at Tom’s!
Recommend
Atmosphere: 5
Food: 5
Service: 5
Mike Mac
Currently waiting 40 minutes to get food. Took over 15 just to place order. A total of 8 other people in the dining area. Not sure what happened to this place, but will never come back. Will update, if we ever get our food.
Vicki Montanye
Went here during my lunch half hour. Service was prompt, burger was good, onion rings had so much salt I couldn't even eat them.
Atmosphere: 5
Food: 3
Service: 4
Steve Jahnke
I ordered a cheeseburger with the works. When I opened it all I saw was mustard. showed it to the counter person he said yes that's the works. I said keep the burger and then threw it away. So I had to walk out with nothing. So thanks guys for taking my money and not making it right.
Dan Buslaff
Great food at a good price
Atmosphere: 4
Food: 4
Service: 5
Kathy Gerard
Second time to Tom's only because I moved to this end of town. Wasn't going to because of my first experience . But I thought I would try again. Not good. Cheese curds burnt again as I had reported before. No response from management. Now I will never go back!
Manager gave me a gift card and refunded my credit card for my app order. Due to soda machine being down. The store called me to let me know but I was in the area and was at store already. Manager gave me a gift card for more than what my small transaction was plus refunded card. I would give Toms drive In and staff an A+. Went out of the way when another restaurants would have just gave refunded money. That is why I keep coming back to Tom's for the customer service at the Richmond location is top notch. Keep up the great work.
Michael Homman
I bought 2 cheeseburgers medium fry,large cheese curd. The guy loaded up my bag to go then unloaded it and put my food in a new bag. Thought that was wierd. Drove home and grabbed bag. The bottom came apart( that's why he switched bags because the first 1 was the same way with a bad bottom) all my food fell out of the bag landing on my jeeps floor. I took a pic of the mess and saved the bag. Went into Tom's today only to get a sniffling manager thst told me no receipt no service. Didn't care about the pic of my food laying on the jeeps floor. Acted like I was trying to rip Tom's out of 2 cheeseburgers for God's sake. I've been a customer for 43 yrs. I'll never go back!!! I'll be telling my story in all my groups. Manager should be fired the way he acted in front of his workers.
David Schrab
The food is decent, but don't get take-out. They forget something as obvious as a bag of popcorn. Apparently they can't give it to me through the drive thru after the lobby has closed. Then they promise to send me a voucher, but that hasn't arrived more than 2 weeks later. I suspect they were just feeding me a line to avoid their mistake being found out by upper management. Culvers it is from now on.
Betsy Arnett-Uhler
Absolutely disgusting meal. Food had obviously been precooked and then reheated in microwave. Spent $24.00 on this meal. Only remedy was the manager, Justin, offered coupons. I have no use for coupons to a restaurant I'm not going to patronize again.
We threw the food away because we were concerned about possibly getting food poisoning.
Food was good - but pretty expensive for fast food. We enjoyed the food and the service was awesome! You could tell they appreciated our business and that goes a long way!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Cheeseburger, Chicken Nugget, Cheese Curds, Fries, Fried Pickle Spears
They always forget something when you order at the drive up window. Then tonight it seems they changed sodas, and I got some other monstrosity instead of a Dr Pepper. Atleast inform the customers if you change soda companies. Also, $16 for a ranch chicken wrap without the meal. High cost for average fast food
Great food and great service. Always stop when in the area
Atmosphere: 5
Food: 5
Service: 5
Great food ,great service. Great employer. Family owned small business. 65 year in business.
I needed something fast, as had appointment in ten minutes. Ordered, via drive through, a grilled chicken deluxe. Time from order to completion of payment and food handed to me: Three minutes and twenty six seconds.
Great job.
How was it? Fairly generous size piece of chicken on bun with cheese, mayo, tomato, shredded lettuce. Combo tasted good.
So you can eat healthy at Tom’s!
Recommend
Atmosphere: 5
Food: 5
Service: 5
Currently waiting 40 minutes to get food. Took over 15 just to place order. A total of 8 other people in the dining area. Not sure what happened to this place, but will never come back. Will update, if we ever get our food.
Went here during my lunch half hour. Service was prompt, burger was good, onion rings had so much salt I couldn't even eat them.
Atmosphere: 5
Food: 3
Service: 4
I ordered a cheeseburger with the works. When I opened it all I saw was mustard. showed it to the counter person he said yes that's the works. I said keep the burger and then threw it away. So I had to walk out with nothing. So thanks guys for taking my money and not making it right.
Great food at a good price
Atmosphere: 4
Food: 4
Service: 5
Second time to Tom's only because I moved to this end of town. Wasn't going to because of my first experience . But I thought I would try again. Not good. Cheese curds burnt again as I had reported before. No response from management. Now I will never go back!
Restaurantji Recommends
Great food and friendly service
Manager gave me a gift card and refunded my credit card for my app order. Due to soda machine being down. The store called me to let me know but I was in the area and was at store already. Manager gave me a gift card for more than what my small transaction was plus refunded card. I would give Toms drive In and staff an A+. Went out of the way when another restaurants would have just gave refunded money. That is why I keep coming back to Tom's for the customer service at the Richmond location is top notch. Keep up the great work.
I bought 2 cheeseburgers medium fry,large cheese curd. The guy loaded up my bag to go then unloaded it and put my food in a new bag. Thought that was wierd. Drove home and grabbed bag. The bottom came apart( that's why he switched bags because the first 1 was the same way with a bad bottom) all my food fell out of the bag landing on my jeeps floor. I took a pic of the mess and saved the bag. Went into Tom's today only to get a sniffling manager thst told me no receipt no service. Didn't care about the pic of my food laying on the jeeps floor. Acted like I was trying to rip Tom's out of 2 cheeseburgers for God's sake. I've been a customer for 43 yrs. I'll never go back!!! I'll be telling my story in all my groups. Manager should be fired the way he acted in front of his workers.
The food is decent, but don't get take-out. They forget something as obvious as a bag of popcorn. Apparently they can't give it to me through the drive thru after the lobby has closed. Then they promise to send me a voucher, but that hasn't arrived more than 2 weeks later. I suspect they were just feeding me a line to avoid their mistake being found out by upper management. Culvers it is from now on.
Absolutely disgusting meal. Food had obviously been precooked and then reheated in microwave. Spent $24.00 on this meal. Only remedy was the manager, Justin, offered coupons. I have no use for coupons to a restaurant I'm not going to patronize again. We threw the food away because we were concerned about possibly getting food poisoning.
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