Noodles and Company

Went to have dinner with relatives. The noodles were overcooked. Otherwise, the dish was very delicious. I had a seafood dish with shrimp tomatoes spinach and an oil sauce. The dish was brought to the table by a young lady who was very courteous. The young lady that took my order was very congenial. You have to serve yourself to a drink from the newer style drink machines that give you many choices for soft drinks. The restaurant was clean. The dining area has a cafeteria feel to it, but it was quiet. I would go there again. There are no photos this time.

While out to eat for lunch me and a friend had came in and ordered, once the food came out we started to eat and after a bite and moving stuff around my buddy found a decent size glass shard in his pasta. so he brought the glass up and informed that there was glass so they offered to make a new pasta but then they eventually walked up and accused us of putting glass in our own food and told us to leave. when asked to show the camera footage that they talked about, they said they can’t show it. very disappointed in how we were treated and told to leave after we found glass in the food. and the reasoning was because they didn’t have that type of glass in the back.Note: WE did not put glass in our own food!!

I absolutely love the BBQ chicken(I exchange with Steak) mac!.

lovely.

staff is super friendly :) never ate anything from here that i disliked, love it <3

Noodles and Company is one of our favorites but skip the Beaver Dam location. The employees don’t even try to wait on you. They are busy with Online and takeout orders. We waited ten minutes at the register to order. Employees made eye contact with us but did not acknowledge us. When the young lady came to finally take our order we seemed more like a burden. Then if you pay by credit card they ask for a tip. What a bunch of nonsense that is! Our food didn’t take that long and it was good. Every table was still dirty from the lunch hour (we ate at 4:30 pm). This restaurant could be five stars with proper staff that was trained, tables that could easily be wiped off, and even if they just apologized for the wait it would go a long way!

*Beaver Dam WI location* Really disappointing customer service from management. We got an online order where I asked for feta instead of Parmesan cheese on my dish. Meal came with the wrong cheese, and the same problem happened the last time we tried to order online. So I reached out with feedback about the order being wrong. I pointed out that we also got silverware even when we said we didn't need it, and the Assistant General Manager who responded focused on that with a snarky paragraph explaining that they always ignore that request, and barely acknowledged that the order itself was wrong and it was a repeat mistake. While I usually like the food it's not worth the rude management.

Very friendly staff all the time. Good food, never had an issue with anything. Store is always clean.

Got buttered noodles and only half cooked! Both bowls.

Atmosphere: 4

Food: 1

Service: 1

Absolutely awful customer service. Waited to have our order taken for 15 minutes without a single employee looking at the line of people. Staff complained verbally the whole time about working there. Watched staff sneeze on their hand, wipe at their nose with the same hand, and prepare food directly after with no hand washing.

Atmosphere: 1

Food: 4

Service: 1

Visit started being ignored by the two employees. After five minutes, one of them came to take my order. She didn’t smile or say hello. She just said “what do you want?” Whatever they could’ve been busy with online orders. But the food came out somehow undercooked, cold, and burnt. The broccoli was bitter. Super disappointed.

Food: 1

Service: 1

The noodles here were fantastic. My Uber driver canceled on me last minute as a place was closed and they were cleaning up. They still let me come and pick up my food very kind and I’ll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

Absolutely love 100% one of My favorite places !!!!

Atmosphere: 5

Food: 5

Service: 5

Shout out to the Manager at Noodles for giving me a free bowl since I go there all the time and don't have rewards. It is greatly appreciated!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Macaroni and Cheese

I placed my pick up order at the wrong store, they called over, got my order, and made it for me at the right location. All free of charge. Excellent customer service!!