Not enough people, long wait times, zero customer service. Places carry out order 40 min in advance, showed up waited another 30, several other customers waiting also. Then my order was wrong. No management, just kids moving at a snail’s pace.
Atmosphere: 1
Food: 3
Service: 1
Alexis Ganos
Been waiting over 2.5 hrs for delivery of a single large pizza. Was originally quoted an hour. I’ve called the store 4 times. An hour ago they told me a driver was on their way... still no pizza arrival in sight. Wish the service was better because I do like the food, but we will not be ordering delivery here again.
Service: 1
bigangel13
Was on hold for over 15 minutes. Workers did not want to do any work. I order all the time but will never buy from here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Vai Lo
Never had an issue with the service. Pizza was always amazing.
Food: 5
Service: 5
Recommended dishes: Pizza
Ashanti Lyniece
Very Unprofessional!! Their customer service sucks, they hung up the phone in our face after we paid 60+ for pizza and only offered a $15.00 credit. They also gave our food to someone we couldn’t get in contact with because they didn’t have their contact information. Please save yourself the trouble and go elsewhere.
Atmosphere: 1
Service: 1
Big Mody who likes to party
This place is very unprofessional I ordered a pizza on line at 8:30 pm for delivery it was suppose to be delivered at 9:30 pm I called at 9:53 and asked if my food had left out for delivery when the manager on duty named Crystal told me that door dash had pick it up at 9:26 pm I explained to her that I didn’t order for door dash !! Crystal said she.had no delivery drivers and so she just door dashed my order .. I asked why didn’t someone let me know that cause I could of just came to the store and picked my order up since I live near the store , she said that what she did was company policy I asked her what about a security risk for the customer and if I wanted door dash I could of done that my self .. she was apologetic and said she would refund me my money which was 67.70 but it would take 3 to five business days.she also asked if she could remake my order ? I was upset because of the hour and 45 minute wait that I refused, she said to call back the next day and talk to the general manager which I did today I spoke with another manager named Jodi he said he could offer a 15.00 credit that’s about it along with my refund I asked about if the offer still stood with me having my order remade he said he would let me speak with the Gm which was Jada she got on the phone very rude and very unprofessional by saying I was offered what I was offered yesterday and that today she would not remake my order and that they had already been very generous with giving me a full refund and a 15.00 dollar credit , I asked her I didn’t receive my food yesterday and the reason I decline having my food remade was because it was very late and I didn’t want to wait another 30 minutes for the pizza to be ready she wasn’t on I said that’s all she gonna do and hung the phone up in my face. I couldn’t believe that a general manager would not do the right thing in this situation considering that this is not my fault at all and that I have to wait for my money to go back on my card so someone tell me the only thing she wanted to offer is a 15.00 credit that’s a insult and I spent 67.70 they will not see another penny of my hard worked money.. Jets pizza in Brookfield right of North Ave is the worst in my opinion
Brandon Ciocci
2.5 hours to be delivered! They said it’ll be 30 mins. They said it’s on the way when it wasnt. The manager was not nice. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Linda beyer dziedzic
Very nice staff.
Atmosphere: 5
Food: 5
Service: 5
Anil Gaur
Recently tried a vegetarian pizza from Jet's Pizza, and while it tasted good, I found the prices a bit steep for the quality. On the bright side, the pizza was generously loaded with veggies and cooked just right, which I appreciated.
It took them 40 min, my pizza was cold and my wings were not cooked, wasted my money. Get new management, This the last time I go here✌?
Atmosphere: 1
Food: 1
Service: 1
troy
I picked up lunch for myself and others. Pepperoni on some and some sausage. These were the 2 slices and a soda for $7.00. For the price it's a great combo.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza
nicole wendelberger
LOVE LOVE LOVE Jet’s pizza. We first discovered Jet’s in FLorida while visiting our daughter. She made her own cauliflower crust pizza and we ordered Jets it was AMAZING!! We have since had her and her husband order the gluten free crust due to her allergies and they are HOOKED!!! This is now their go-to pizza! So now we can all enjoy it together and we were so excited to find a gets near us in Wisconsin. If you have not tried it you MUST. We do a Detroit-style Turbo Crust and then choose our toppings. YOU WILL NOT BE DISAPPOINTED!!!
Dietary restrictions: They do gluten free, dairy free for our daughter and it is FABULOUS!!
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Samantha Wheeler
Jets is one of my absolute favorite places to get pizza but I think I may be frequenting a little less, and all over $12 they won’t give me back. I ordered a pizza at just around 8:45 this past week, the store is open until 10 typically and I’ve never faced an issue with them being open normal hours. I text in an order, the order is accepted but when I arrive at 9:20ish, store is dark. No sign in the door eluding to what has happened. I call and leave a message with customer service/headquarters to try and get my money back because they charged my card. Never got a response. Tried calling the store several times and no one answers. Haven’t been able to go back because of my working hours and sleep in between but I can’t get an answer back from anyone and they must have said I picked up the order because the charge was finalized. Just learn from my mistake I guess and just order your pizza in person every time because they’ll steal your money if they get the chance.
Atmosphere: 1
Food: 5
Service: 1
Taylor Renee
If I could give 0 star I would. This store is not open!! Placed an online delivery order and hadn't received it. Drove to the store to see this sign on the door that they are closed until further notice. Now I have to try to get my $$ back.
Great pizza!! Great people! Can't miss.
Atmosphere: 5
Food: 5
Service: 5
Not enough people, long wait times, zero customer service. Places carry out order 40 min in advance, showed up waited another 30, several other customers waiting also. Then my order was wrong. No management, just kids moving at a snail’s pace.
Atmosphere: 1
Food: 3
Service: 1
Been waiting over 2.5 hrs for delivery of a single large pizza. Was originally quoted an hour. I’ve called the store 4 times. An hour ago they told me a driver was on their way... still no pizza arrival in sight. Wish the service was better because I do like the food, but we will not be ordering delivery here again.
Service: 1
Was on hold for over 15 minutes. Workers did not want to do any work. I order all the time but will never buy from here again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Never had an issue with the service. Pizza was always amazing.
Food: 5
Service: 5
Recommended dishes: Pizza
Very Unprofessional!! Their customer service sucks, they hung up the phone in our face after we paid 60+ for pizza and only offered a $15.00 credit. They also gave our food to someone we couldn’t get in contact with because they didn’t have their contact information. Please save yourself the trouble and go elsewhere.
Atmosphere: 1
Service: 1
This place is very unprofessional I ordered a pizza on line at 8:30 pm for delivery it was suppose to be delivered at 9:30 pm I called at 9:53 and asked if my food had left out for delivery when the manager on duty named Crystal told me that door dash had pick it up at 9:26 pm I explained to her that I didn’t order for door dash !! Crystal said she.had no delivery drivers and so she just door dashed my order .. I asked why didn’t someone let me know that cause I could of just came to the store and picked my order up since I live near the store , she said that what she did was company policy I asked her what about a security risk for the customer and if I wanted door dash I could of done that my self .. she was apologetic and said she would refund me my money which was 67.70 but it would take 3 to five business days.she also asked if she could remake my order ? I was upset because of the hour and 45 minute wait that I refused, she said to call back the next day and talk to the general manager which I did today I spoke with another manager named Jodi he said he could offer a 15.00 credit that’s about it along with my refund I asked about if the offer still stood with me having my order remade he said he would let me speak with the Gm which was Jada she got on the phone very rude and very unprofessional by saying I was offered what I was offered yesterday and that today she would not remake my order and that they had already been very generous with giving me a full refund and a 15.00 dollar credit , I asked her I didn’t receive my food yesterday and the reason I decline having my food remade was because it was very late and I didn’t want to wait another 30 minutes for the pizza to be ready she wasn’t on I said that’s all she gonna do and hung the phone up in my face. I couldn’t believe that a general manager would not do the right thing in this situation considering that this is not my fault at all and that I have to wait for my money to go back on my card so someone tell me the only thing she wanted to offer is a 15.00 credit that’s a insult and I spent 67.70 they will not see another penny of my hard worked money.. Jets pizza in Brookfield right of North Ave is the worst in my opinion
2.5 hours to be delivered! They said it’ll be 30 mins. They said it’s on the way when it wasnt. The manager was not nice. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pizza
Very nice staff.
Atmosphere: 5
Food: 5
Service: 5
Recently tried a vegetarian pizza from Jet's Pizza, and while it tasted good, I found the prices a bit steep for the quality. On the bright side, the pizza was generously loaded with veggies and cooked just right, which I appreciated.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pizza
Restaurantji Recommends
It took them 40 min, my pizza was cold and my wings were not cooked, wasted my money. Get new management, This the last time I go here✌?
Atmosphere: 1
Food: 1
Service: 1
I picked up lunch for myself and others.
Pepperoni on some and some sausage.
These were the 2 slices and a soda for $7.00.
For the price it's a great combo.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pizza
LOVE LOVE LOVE Jet’s pizza.
We first discovered Jet’s in FLorida while visiting our daughter. She made her own cauliflower crust pizza and we ordered Jets it was AMAZING!!
We have since had her and her husband order the gluten free crust due to her allergies and they are HOOKED!!! This is now their go-to pizza! So now we can all enjoy it together and we were so excited to find a gets near us in Wisconsin. If you have not tried it you MUST. We do a Detroit-style Turbo Crust and then choose our toppings.
YOU WILL NOT BE DISAPPOINTED!!!
Dietary restrictions: They do gluten free, dairy free for our daughter and it is FABULOUS!!
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Jets is one of my absolute favorite places to get pizza but I think I may be frequenting a little less, and all over $12 they won’t give me back. I ordered a pizza at just around 8:45 this past week, the store is open until 10 typically and I’ve never faced an issue with them being open normal hours. I text in an order, the order is accepted but when I arrive at 9:20ish, store is dark. No sign in the door eluding to what has happened. I call and leave a message with customer service/headquarters to try and get my money back because they charged my card. Never got a response. Tried calling the store several times and no one answers. Haven’t been able to go back because of my working hours and sleep in between but I can’t get an answer back from anyone and they must have said I picked up the order because the charge was finalized. Just learn from my mistake I guess and just order your pizza in person every time because they’ll steal your money if they get the chance.
Atmosphere: 1
Food: 5
Service: 1
If I could give 0 star I would. This store is not open!! Placed an online delivery order and hadn't received it. Drove to the store to see this sign on the door that they are closed until further notice. Now I have to try to get my $$ back.
Atmosphere: 1
Food: 1
Service: 1
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