PHO One24 Brookfield

Price changed from menu, to receipt 1, to receipt 2. Not a fan of stuff like that

Great food. The shrimp spring rolls are good, and I order the rare steak to come raw on the side with my pho so I can put it in the soup to cook. They use good ingredients. I edited my review because they need to hire more than one person to do everything. It used to be much faster service with 2-3 people.

Atmosphere: 3

Food: 5

Service: 1

Customer service and management are unreliable. Also the manager takes little to no accountability for mistakes made by himsel, therfore has no consideration for your time returning back to the establishment to retrieve missing ingredients. Dine at your own risk.

Got pho and spring rolls. Their spring rolls are bagged 45% shredded lettuce, 5% shrimp halves, and 50% vermicelli noodles in a wrapper. For $7-8, add a slice of cucumber at least!?? The pho noodles were over cooked. They broke at the slightest amount of tension and clumped together. The two basics of a pho restaurant, failed on. I am worried for the rest of their menu.

Atmosphere: 2

Food: 1

Service: 3

Recommended dishes: Shrimp Spring Rolls

Funny how you guys only responded on good reviews but never said anything to bad reviews. I can see how bad your customers service is. I'm a shamed because you guys made our people look bad! Change your attitude. Train your employees better. Let go of bad employees and cook food thoroughly!

Absolutely awful. This isn't half eaten food I'm showing, this is the order as we got it. There is no food, veggies or anything except a ton of rice. Will never come here again. We spent 75 dollars

Atmosphere: 1

Food: 1

Service: 1

This resturant charges 3.5% credit card fee on top of food and sales tax. They should either tell this upfront to the customer.
Food is ok but this is a turn down to the customer.

Atmosphere: 2

Food: 3

Service: 2

Clean facilities, friendly and very fast service, delicious vegetarian options!

Vegetarian options: This place was recommended to me because they have a vegan pho option made with veggie broth. It did not disappoint! It was filled with tofu and lots of yummy veggies (broccoli, carrots, mushrooms, snow peas, onions, crispy garlic). This is one of the best vegetarian/vegan phos I've found since moving to WI.

They also have a separate vegetarian menu.

Atmosphere: 5

Food: 5

Service: 5

Very clean, food, amazing, 1st time having Pho, and they did not disappoint ?

Atmosphere: 5

Food: 5

Service: 5

What a dismal experience. Cold food, terrible wait staff, and just a miserable experience.

Atmosphere: 1

Food: 1

Service: 1

Placed is beautiful so I expected great things. I just moved to this area so was looking for a new pho place. I got my pho for take out and when I got home the “brisket” that I got was only fat I will add picture for proof there was no meat on it. I am very disappointed and this is the only review I have ever written. I will just drive 30 extra minutes at the end of my work day to go to pho cali in Milwaukee. Also my boba tea was frozen and turned to slush.

Atmosphere: 4

Food: 1

Service: 1

The older Hispanic waitress at this restaurant is RUDE! We have been going to this place almost every weekend for a year now. And every time we go, she always seems to be irritated and in a bad mood. Our experiences with her have not been very pleasant at all. During our most recent visit, when we had found hair in our pho, she insisted that we had done it intentionally to get more food/a discount. Instead of addressing and fixing the problem that came from the kitchen, she saw that it was a better solution to confront us in front of all of the other customers and accuse us of lying. We will not be going anymore to this restaurant. The pho at this location is good, but don’t go to this place if you’re expecting good customer service. The lack of employee training is super obvious, so don’t be surprised if what happened to us happens to you. 0/10 would highly not recommended. Avoid this place is possible.

Atmosphere: 1

Food: 2

Service: 1

I have dined here countless times. The customer service here is horrendous and totally unfriendly. I am directly speaking about the HISPANIC LADY. She is rude and arrogant. One time, we told her we did not want to split the check, she rolled her eyes, and gave us a sigh… We went there today, reached the door, and she asked us, “5 bowls of #1?!!”, already. She did not give us time. After ordering, we were served with five bowls of pho. My sister noticed a strand of hair in the pho, deep in the bowl. She notified the waitress, the Hispanic waitress came and gave us an attitude. She even accused my sister of purposely putting that strand of hair in the bowl. She even brought up my brother’s case(he also found hair in his bowl too), saying that this is planned by my sister, just like how my brother did it back then. She said she will give a discount. We just left. We will never go there again. Man… Phở Dặc Biệt

Atmosphere: 1

Food: 1

Service: 1

I'm a regular customer at this restaurant. I recently ordered a bowl of pho and found a strand of hair in my food right after eating. I informed the waitress of the situation. She apologized and asked if I wanted to replace it but I respectfully declined because I didn't want to take the chance of getting another bowl with hair in it. As if the situation wasn't already bad enough, the Hispanic waitress accused me of putting my own hair in the bowl to avoid paying. She is very rude, disrespectful, and short-tempered. The restaurant offers delicious food but her unprofessional attitude chase customers away.

Atmosphere: 1

Food: 4

Service: 1

Very rude server with nasty attitudes. There's a hair in my sister's food, she asked for a new one. The rude server accused my sister of purposely putting hair in her food. Said that she did the same thing before even though this is her first time. Got her confused with another customer.
Extremely bad service yet they automatically gave themselves a tip.
If you're this rude, don't work in the dining sector.

Atmosphere: 1

Food: 1

Service: 1