Haven't been to East Troy Cousins in several months due to being disappointed. Thought I would give it a try again. Service was OK but my cheese steak sandwich was definitely lacking! Won't be back😥
Robert Hintz
Ordered online. Got there earlier than they told me. Wanted extra mayo I don't think they put any on it. Bread was stale as all hell. When I Unwrapped my sub over half of the toppings were just laying in the wrapper not even in the sandwich. Fries were probably made at 10am this morning. Very terrible. Threw most of my food in the garbage. Same with my girlfriends meal.
Food: 1
rayna synove
Stale bread. Philly cheesesteak worse I ever had. Would not recommended.
Atmosphere: 1
Food: 1
Service: 1
Lesley Daugherty
The East Troy, WI store is supposed to open at 11 am I waited until 11:05 and the store was still closed and no employees to be seen or vehicles in the parking lot. Very disappointed
Service: 1
Taylor
The service is usually okay, but ever since this place has gotten new management, it's gone to be somewhat worse. The worst thing is that they don't speak much English, and they have accents, which makes it hard to understand them at times.
This place is usually clean though and the food is usually good for the most part. The cheese curds are always hot when I get them and crispy. So... it's not terrible, but it could use some improvement. Communication between the people that work their could be better. There's only 2 people working there right now, it seems like.
When they play the music, it's either too loud or it just randomly stops. I don't know if they're doing that, but it does get annoying after a while. Half of the time the music they play doesn't make sense.
I'll be make sure to try and update this in a few months to see if things have improved or if management will step up and do something. You know?
Parking: There's about 10-15 parking spots outside the building, even though I'm pretty sure some of the parking is for the other places that are right next to this Cousins.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Soup Cup, Cookie, Fries, Party Subs
David Stockland
Good cheese curds. That's all that's good about my order I had though. The bread was over baked and very very hard, dark in color as well I have pictures I'll be posting shortly. I hope I'm contacted because i probably won't be going back to this location. Also the bread that was on the Turkey breast was cut on both ends. Probably hiding the fact the end was burned even worse.
Food: 1
Weston Reef
I used to love the East Troy Cousin's location. It's really unfortunate it has gone downhill so drastically. They are now extremely skimpy with the ingredients, bread is stale, and everything is bland. Also, I am no longer ever able to order online. It always says they are not accepting orders. It's disappointing we now have 2 terrible sub shops in East Troy.
Atmosphere: 1
Food: 1
Service: 1
Pete Adsit
this location has definitely went downhill. My cheese steak was bland, chewy, and overcooked. Bread was hard like it had been sitting out, ordered a double (double meat and double cheese) didn't taste any cheese. It was blahhh. Definitely did not hit the spot like cousins usually does. They also do not have Cousins chip, as advertised online ordering, it's lays brands. I much prefer Cousins chips.
This place has gone down hill big time. I'm assuming its due to the newer owners. They skimp out on toppings for the sandwich and when I asked for extra mayo the guy working behind the counter confirmed there was extra mayo, but there was not extra. I just want it to go back to how it was before these new owners. Additionally, the bread no longer seems "fresh".
Atmosphere: 3
Food: 2
Service: 2
Vinnie
Good food...Sometimes. New ownerships made it a little weird, kind of a language barrier. Weird like, "ascend to heaven" music id call it. Like some angels or something idek... The pop is watery, off flavor. Id say the inside is too empty just really uncomfortable, maybe add a tv with some sports on and change up the music??? Just a really weird environment, Christmas bows and empty command strips? They don't really tell you what they have to put on your food either you really have to ask... like ya have to interrogate id say to see what options ya have....Overall, this place fell off. Hopefully some changes to the inside "look" of the restaurant. Very off putting. Good for mobile order though!!
I waited 20 minutes for a sub and fries. The sub was definitely lacking. They obviously are shorting how much they use compared to any other sub shop. It was clear they didn't know what they were doing. The lady was the ring leader she looked like she knew what was up but the 2 dudes looked like she pulled em off the construction project to make subs. Basically feel ripped off.
Atmosphere: 1
Food: 1
Service: 1
Rich Wagner
We have only been here once, our server did not seem well trained and service was slow.
Haven't been to East Troy Cousins in several months due to being disappointed. Thought I would give it a try again. Service was OK but my cheese steak sandwich was definitely lacking! Won't be back😥
Ordered online. Got there earlier than they told me. Wanted extra mayo I don't think they put any on it. Bread was stale as all hell. When I Unwrapped my sub over half of the toppings were just laying in the wrapper not even in the sandwich. Fries were probably made at 10am this morning. Very terrible. Threw most of my food in the garbage. Same with my girlfriends meal.
Food: 1
Stale bread. Philly cheesesteak worse I ever had. Would not recommended.
Atmosphere: 1
Food: 1
Service: 1
The East Troy, WI store is supposed to open at 11 am
I waited until 11:05 and the store was still closed and no employees to be seen or vehicles in the parking lot.
Very disappointed
Service: 1
The service is usually okay, but ever since this place has gotten new management, it's gone to be somewhat worse. The worst thing is that they don't speak much English, and they have accents, which makes it hard to understand them at times.
This place is usually clean though and the food is usually good for the most part. The cheese curds are always hot when I get them and crispy. So... it's not terrible, but it could use some improvement. Communication between the people that work their could be better. There's only 2 people working there right now, it seems like.
When they play the music, it's either too loud or it just randomly stops. I don't know if they're doing that, but it does get annoying after a while. Half of the time the music they play doesn't make sense.
I'll be make sure to try and update this in a few months to see if things have improved or if management will step up and do something. You know?
Parking: There's about 10-15 parking spots outside the building, even though I'm pretty sure some of the parking is for the other places that are right next to this Cousins.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Soup Cup, Cookie, Fries, Party Subs
Good cheese curds. That's all that's good about my order I had though. The bread was over baked and very very hard, dark in color as well I have pictures I'll be posting shortly. I hope I'm contacted because i probably won't be going back to this location. Also the bread that was on the Turkey breast was cut on both ends. Probably hiding the fact the end was burned even worse.
Food: 1
I used to love the East Troy Cousin's location. It's really unfortunate it has gone downhill so drastically. They are now extremely skimpy with the ingredients, bread is stale, and everything is bland. Also, I am no longer ever able to order online. It always says they are not accepting orders. It's disappointing we now have 2 terrible sub shops in East Troy.
Atmosphere: 1
Food: 1
Service: 1
this location has definitely went downhill. My cheese steak was bland, chewy, and overcooked. Bread was hard like it had been sitting out, ordered a double (double meat and double cheese) didn't taste any cheese. It was blahhh. Definitely did not hit the spot like cousins usually does. They also do not have Cousins chip, as advertised online ordering, it's lays brands. I much prefer Cousins chips.
Food: 2
Food was mediocre, service was nice though!
Atmosphere: 2
Food: 2
Service: 4
The sandwich could use more mayo
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
This place has gone down hill big time. I'm assuming its due to the newer owners. They skimp out on toppings for the sandwich and when I asked for extra mayo the guy working behind the counter confirmed there was extra mayo, but there was not extra. I just want it to go back to how it was before these new owners. Additionally, the bread no longer seems "fresh".
Atmosphere: 3
Food: 2
Service: 2
Good food...Sometimes. New ownerships made it a little weird, kind of a language barrier. Weird like, "ascend to heaven" music id call it. Like some angels or something idek... The pop is watery, off flavor. Id say the inside is too empty just really uncomfortable, maybe add a tv with some sports on and change up the music??? Just a really weird environment, Christmas bows and empty command strips? They don't really tell you what they have to put on your food either you really have to ask... like ya have to interrogate id say to see what options ya have....Overall, this place fell off. Hopefully some changes to the inside "look" of the restaurant. Very off putting. Good for mobile order though!!
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Regular Wisconsin Cheese Curds
I waited 20 minutes for a sub and fries. The sub was definitely lacking. They obviously are shorting how much they use compared to any other sub shop. It was clear they didn't know what they were doing. The lady was the ring leader she looked like she knew what was up but the 2 dudes looked like she pulled em off the construction project to make subs.
Basically feel ripped off.
Atmosphere: 1
Food: 1
Service: 1
We have only been here once, our server did not seem well trained and service was slow.
Atmosphere: 5
Food: 5
Service: 4
The new Ruben sub is awesome
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