Not a fan of the new owners - tried 3 times. Service is extremely slow. I think we'll go to Mukwonago instead.
Paula Schneider
There is no way this establishment has 4 stars! Beware!
Mark Laverdure
Today I went for a double cheese steak & got the worst one I've ever had!!!! Steak was over cooked & not chopped up like normal. I had whole slices of onion not cut up and roll was hard & hard to eat. This is my only bad experience with cousins. I also want to say I didn't have any tomatoes on my sub. For the price I paid I'll never go back to the east troy cousins again. I'll take the drive to mukwonago.
M P
The worst sub I have had from cousins got the pepperoni melt ordered it online they hadn’t even started it or noticed there was an online order placed till I arrived the fries were cold by the time I got my food and over cooked, asked for extra mayo didn’t get that. Definitely won’t be going back new owners are terrible
Steve Burman
Probably the worst food thus far coming to this cousins subs. We didn't go for a long time because it was not worth the money. My wife ordered a roast beef sandwich and she got a single slice of meat. My sandwich was falling apart and the bread was stale. Do better Cousins! We aren't coming back anymore.
David Blair
They changed ownership recently. I've given them a chance three times now. I love Cousins., even though it's really expensive. I'll have to go to another one. I ordered a 15 inch Pepperoni melt. The meat, Ham and Pepperoni was so overcooked, I thought it was bacon. There was also a grape sized chunk of burnt something, stuck to the bread. The new owners do Not know what they're doing. I will never be back here, with this management. Simply Terrible!
Rebecca Hunt
Haven't been to East Troy Cousins in several months due to being disappointed. Thought I would give it a try again. Service was OK but my cheese steak sandwich was definitely lacking! Won't be back😥
Robert Hintz
Ordered online. Got there earlier than they told me. Wanted extra mayo I don't think they put any on it. Bread was stale as all hell. When I Unwrapped my sub over half of the toppings were just laying in the wrapper not even in the sandwich. Fries were probably made at 10am this morning. Very terrible. Threw most of my food in the garbage. Same with my girlfriends meal.
Food: 1
rayna synove
Stale bread. Philly cheesesteak worse I ever had. Would not recommended.
Atmosphere: 1
Food: 1
Service: 1
Lesley Daugherty
The East Troy, WI store is supposed to open at 11 am I waited until 11:05 and the store was still closed and no employees to be seen or vehicles in the parking lot. Very disappointed
The service is usually okay, but ever since this place has gotten new management, it's gone to be somewhat worse. The worst thing is that they don't speak much English, and they have accents, which makes it hard to understand them at times.
This place is usually clean though and the food is usually good for the most part. The cheese curds are always hot when I get them and crispy. So... it's not terrible, but it could use some improvement. Communication between the people that work their could be better. There's only 2 people working there right now, it seems like.
When they play the music, it's either too loud or it just randomly stops. I don't know if they're doing that, but it does get annoying after a while. Half of the time the music they play doesn't make sense.
I'll be make sure to try and update this in a few months to see if things have improved or if management will step up and do something. You know?
Parking: There's about 10-15 parking spots outside the building, even though I'm pretty sure some of the parking is for the other places that are right next to this Cousins.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Soup Cup, Cookie, Fries, Party Subs
David Stockland
Good cheese curds. That's all that's good about my order I had though. The bread was over baked and very very hard, dark in color as well I have pictures I'll be posting shortly. I hope I'm contacted because i probably won't be going back to this location. Also the bread that was on the Turkey breast was cut on both ends. Probably hiding the fact the end was burned even worse.
Food: 1
Weston Reef
I used to love the East Troy Cousin's location. It's really unfortunate it has gone downhill so drastically. They are now extremely skimpy with the ingredients, bread is stale, and everything is bland. Also, I am no longer ever able to order online. It always says they are not accepting orders. It's disappointing we now have 2 terrible sub shops in East Troy.
Atmosphere: 1
Food: 1
Service: 1
Pete Adsit
this location has definitely went downhill. My cheese steak was bland, chewy, and overcooked. Bread was hard like it had been sitting out, ordered a double (double meat and double cheese) didn't taste any cheese. It was blahhh. Definitely did not hit the spot like cousins usually does. They also do not have Cousins chip, as advertised online ordering, it's lays brands. I much prefer Cousins chips.
Not a fan of the new owners - tried 3 times. Service is extremely slow. I think we'll go to Mukwonago instead.
There is no way this establishment has 4 stars! Beware!
Today I went for a double cheese steak & got the worst one I've ever had!!!! Steak was over cooked & not chopped up like normal. I had whole slices of onion not cut up and roll was hard & hard to eat. This is my only bad experience with cousins. I also want to say I didn't have any tomatoes on my sub. For the price I paid I'll never go back to the east troy cousins again. I'll take the drive to mukwonago.
The worst sub I have had from cousins got the pepperoni melt ordered it online they hadn’t even started it or noticed there was an online order placed till I arrived the fries were cold by the time I got my food and over cooked, asked for extra mayo didn’t get that. Definitely won’t be going back new owners are terrible
Probably the worst food thus far coming to this cousins subs. We didn't go for a long time because it was not worth the money. My wife ordered a roast beef sandwich and she got a single slice of meat. My sandwich was falling apart and the bread was stale. Do better Cousins! We aren't coming back anymore.
They changed ownership recently. I've given them a chance three times now. I love Cousins., even though it's really expensive. I'll have to go to another one. I ordered a 15 inch Pepperoni melt. The meat, Ham and Pepperoni was so overcooked, I thought it was bacon. There was also a grape sized chunk of burnt something, stuck to the bread. The new owners do Not know what they're doing. I will never be back here, with this management. Simply Terrible!
Haven't been to East Troy Cousins in several months due to being disappointed. Thought I would give it a try again. Service was OK but my cheese steak sandwich was definitely lacking! Won't be back😥
Ordered online. Got there earlier than they told me. Wanted extra mayo I don't think they put any on it. Bread was stale as all hell. When I Unwrapped my sub over half of the toppings were just laying in the wrapper not even in the sandwich. Fries were probably made at 10am this morning. Very terrible. Threw most of my food in the garbage. Same with my girlfriends meal.
Food: 1
Stale bread. Philly cheesesteak worse I ever had. Would not recommended.
Atmosphere: 1
Food: 1
Service: 1
The East Troy, WI store is supposed to open at 11 am
I waited until 11:05 and the store was still closed and no employees to be seen or vehicles in the parking lot.
Very disappointed
Service: 1
Restaurantji Recommends
The service is usually okay, but ever since this place has gotten new management, it's gone to be somewhat worse. The worst thing is that they don't speak much English, and they have accents, which makes it hard to understand them at times.
This place is usually clean though and the food is usually good for the most part. The cheese curds are always hot when I get them and crispy. So... it's not terrible, but it could use some improvement. Communication between the people that work their could be better. There's only 2 people working there right now, it seems like.
When they play the music, it's either too loud or it just randomly stops. I don't know if they're doing that, but it does get annoying after a while. Half of the time the music they play doesn't make sense.
I'll be make sure to try and update this in a few months to see if things have improved or if management will step up and do something. You know?
Parking: There's about 10-15 parking spots outside the building, even though I'm pretty sure some of the parking is for the other places that are right next to this Cousins.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Soup Cup, Cookie, Fries, Party Subs
Good cheese curds. That's all that's good about my order I had though. The bread was over baked and very very hard, dark in color as well I have pictures I'll be posting shortly. I hope I'm contacted because i probably won't be going back to this location. Also the bread that was on the Turkey breast was cut on both ends. Probably hiding the fact the end was burned even worse.
Food: 1
I used to love the East Troy Cousin's location. It's really unfortunate it has gone downhill so drastically. They are now extremely skimpy with the ingredients, bread is stale, and everything is bland. Also, I am no longer ever able to order online. It always says they are not accepting orders. It's disappointing we now have 2 terrible sub shops in East Troy.
Atmosphere: 1
Food: 1
Service: 1
this location has definitely went downhill. My cheese steak was bland, chewy, and overcooked. Bread was hard like it had been sitting out, ordered a double (double meat and double cheese) didn't taste any cheese. It was blahhh. Definitely did not hit the spot like cousins usually does. They also do not have Cousins chip, as advertised online ordering, it's lays brands. I much prefer Cousins chips.
Food: 2
Food was mediocre, service was nice though!
Atmosphere: 2
Food: 2
Service: 4
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