Customers` Favorites
Customers` Favorites
“This was our 1st time here. The food was very good & the staff were nice & friendly. The environment was welcoming & comfortable. We will definitely go back. I highly recommend checking them out, if you haven’t.“
Customers` Favorites
“The food is great!! I have had the 1/2 naked curds, fried pickle chips, southwest rolls (YUM), taco salad, taco wrap, BBQ Mac & cheese and the bacon and ranch chicken wrap. The food is the reason I come back. Hence, the 5 stars.
My experience with the service is not so great. I have ordered pick-up 10+ times now since November 2023, when I moved in right across the street from them. When I pick up my orders, I go to the bar, and the bartender/bartenders assist me. Service is terrible outside of them taking my payment and giving me my food. No greetings, no smiles, and very small talk if they can help it. So usually, this doesn't bother me enough to write a review until this last visit.
*I have had maybe 2 positive interactions out of all the times I have ordered*
8/11/24 after 9 pm Sunday. I call in my order of 1/2 naked curds, fried pickle chips and southwest rolls.
* I got this virtual gift card that I can only use on Google Pay, so I ask if I can pay over the phone. The lady says no because of policy... I ordered the night before, and whoever took the order did that.* No big deal. It is fine because I can pay in person, so I go to pick up my food and go up to the counter and let them know I was there to pick up my order. It is not busy at all, I need to mention.
Lady with brown curly hair, I did not get a name, took my payment, and gave me my food, and that was it! And what I mean by that was it, no hello, no have a good night, no smile, no interactions what so ever which was odd because I was actually trying to talk to her. I had tried to tell her, and I quote, " The reason I asked over the phone if I could pay over the phone was because I ordered last night, and they took my payment that way." Google pay.. virtual gift cards....COMPLETELY ignored me. She made eye contact.
So she gave me my reciept, and as she walked away, i was trying to tell her that i wanted to leave a tip, but because the transaction went through, i was not able to. COMPLETELY ignored again. I didn't know why I was unable to leave a tip, I was kinda asking her. I even said hey I'm asking a question to her and another lady with dark, longer hair, and glasses who, at this point, were more or less in front of me." COMPLETELY ignored me. They did make eye contact. Again, I did not get names. I got a picture of the second lady but won't post here. I was absolutely shocked. The lady with the brown curly hair handed me my order, and I did not say thank you this time as I would normally have.
I am used to being treated not so customer friendly from here, which I should not feel to begin with, but on 8/11/23, it was that bad. I wrote on my receipt that was left on the bar bad service, and they never smile. I'm sure IF they even noticed they had a laugh, but honestly, I wanted to say a lot more. I don't expect a lot for customer service, I'm not one of those. A smile goes a long way, a hi, at the least. But you completely ignored me.
I do want to say thank you to the cooks ( THE FOOD IS GREAT) and the other servers and staff who do not represent the colosseum in the way that I experienced on this particular day.
Unfortunately, I myself will not call in for pick-ups or pick up my orders anymore. I will have my daughter instead, but I can assure you that she won't be as tolerant and patient as myself if she has the same experiences. I hope that this reaches someone who might take action to at least speak about how customer service should be to the employees that may not have the best skills that they so much need in this sort of job!
I tried to be as detailed about my experiences because I do take leaving this review very seriously.“
“We went there to watch a Chiefs game but they didn't have Amazon Prime. I think if you put Sports Bar in your name, you've gotta have Prime these days. I don't make the rules; I'm just a customer who stayed for one drink but otherwise would have been there for hours.
Kid-friendliness: I saw a kid there on Black Friday and the family looked friendly.“
Customers` Favorites
“We just moved to the area and Ordered delivery. The food was hot and super good, the fries were crispy just as we asked even with delivery! Looking forward to actually going there and trying other things.“
“This place was awesome! I'm from out of town and was hungry for something other than the usual suspects. I had a burger and it was delicious! Super cheap and it was ready in minutes (albeit, it was slow inside). Bartender was super nice and was great at his job! I'll definitely be back!“
“I went here for the last couple of March Maddness opening days. Very fun. Nicely priced drinks. They dont have many options for food. I think they might have pizza? Not sure, but they are fine that we brought Subway in to eat for lunch. Then they had some free crock pot food for sandwiches during March Maddness games at night. I hope it was free, because I didnt pay. I think it was pulled pork. Maybe chicken? Not sure, things were slightly blurry by then. If it was not supposed to be free, Rodger, please send me the bill. We played a lot of pool. Some older gentelmen schooled us. The owner Rodger played us too and was very good. Im pretty sure the crockpot food was free.“
Customers` Favorites
“put phone on the hook. trying to place an order.“
“Cash only bar but they have an atm. The staff have always been friendly and patrons as well. You can play darts, shuffle board, slots and they have a pretty good selection of alcohol and beer. I’ve been a few times and will return anytime I’m in the area!
Wheelchair accessibility: No steps into the building, with a handicap restroom.“
Customers` Favorites
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“Great steak sandwiches and fun atmosphere.“